Customer Service Representative
Resume:
NAPOLEON FINCHER, JR.
**** ******** ******, ***. *** ~ Bronx, NY 10463
347-***-**** *******@*********.***
ACCOUNTING PROFESSIONAL
Meticulous accounting professional with experience in Accounts Receivable,
Accounts Payable, credit, collections, and bookkeeping. Reliable and well
organized with the ability to work independently as well as in a team
environment to achieve overall organizational objectives. Technically
proficient in J.D. Edwards accounting software, as well as Lotus and MS
office software applications; also capable of working with the AS400
platform.
PROFESSIONAL EXPERIENCE
LEGENDS HOSPITALITY - Yankee Stadium, Bronx, NY
Customer Service Representative
03/14-Present
. Assist Customer Service Manager with employee interactions including
customer service games, mandatory morning breakfasts throughout the
season, handing out prizes and numerous other customer service
activities.
. Survey on-site guests during events to receive real-time experience
feedback.
. Secret shop associates in various departments during events.
. Complete minimum number of surveys and secret shops per event.
. Assist with identifying problematic issues and concerns.
. Maximize both employee and customer satisfaction.
. Assist with check-in/check-out procedure as necessary.
JOHN WILEY & SONS, INC., Hoboken, NJ
01/00-06/12
Accounts Receivable Administrator / Sales Support Coordinator (01/03-06/12)
Provided accurate and timely customer profiles, reports, and invoicing
to support electronic product sales. Communicated with sales staff,
customers, and customer service staff to resolve problems and assist
with online access.
. Administered database of subscription customer accounts, ensured
integrity of customer data, and facilitated quality customer service.
. Generated over 600 invoices for electronic sales, and over 800
invoices for non-journal renewal customers.
. Oversaw customer billing including production and mailing of invoices
and past due reports.
. Managed approximately $35 million in accounts receivable.
. Produced collection reports and oversaw collection efforts for
delinquent accounts, resulting in recovery of over $5 million.
Accounts Payable Coordinator / Administrative Assistant (07/02-12/02)
. Oversaw accounts payable including processing T&E reports for 25
employees, vendor invoices, matching batch invoices against orders and
receipt's, and recording expenditures and ensuring credit to proper
accounts.
. Prepared departmental budget reports for management via Excel
spreadsheets.
. Input and reviewed daily invoices to ensure compliance with company
controls and procedures.
. Closed accounts receivable and released batches to general ledger.
. Organized company conferences.
Customer Service Representative (01/00-06/02)
. Fielded high volume of incoming calls, provided consulting services to
customers, and created and maintained customer accounts for online
orders.
. Assisted customers with orders, shipment of products, tracking
deliveries, and accessing the on-line journal publications.
. Processed refunds and credit card charges, tracked unallocated
payments, and prepared credit reports on a monthly basis.
AMERICAN HORSE SHOWS ASSOCIATIONS, New York, NY 03/94-2/99
Customer Service Representative
. Assisted over 70,000 members with National and International
Equestrian relations.
. Maintained results database for over 2,800 National Horse Shows.
. Coordinated annual banquets and symposiums for the membership
department.
EDUCATION
LEHMAN COLLEGE, CITY UNIVERSITY OF NEW YORK, New York, NY
Bachelor of Business Administration, Specializing in Accounting and Finance
SYRACUSE UNIVERSITY, Syracuse, New York, Completed General Business Courses
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