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Customer Service Representative

Location:
Bronx, NY
Posted:
April 28, 2014

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Resume:

NAPOLEON FINCHER, JR.

**** ******** ******, ***. *** ~ Bronx, NY 10463

646-***-****

347-***-**** acdv9j@r.postjobfree.com

ACCOUNTING PROFESSIONAL

Meticulous accounting professional with experience in Accounts Receivable,

Accounts Payable, credit, collections, and bookkeeping. Reliable and well

organized with the ability to work independently as well as in a team

environment to achieve overall organizational objectives. Technically

proficient in J.D. Edwards accounting software, as well as Lotus and MS

office software applications; also capable of working with the AS400

platform.

PROFESSIONAL EXPERIENCE

LEGENDS HOSPITALITY - Yankee Stadium, Bronx, NY

Customer Service Representative

03/14-Present

. Assist Customer Service Manager with employee interactions including

customer service games, mandatory morning breakfasts throughout the

season, handing out prizes and numerous other customer service

activities.

. Survey on-site guests during events to receive real-time experience

feedback.

. Secret shop associates in various departments during events.

. Complete minimum number of surveys and secret shops per event.

. Assist with identifying problematic issues and concerns.

. Maximize both employee and customer satisfaction.

. Assist with check-in/check-out procedure as necessary.

JOHN WILEY & SONS, INC., Hoboken, NJ

01/00-06/12

Accounts Receivable Administrator / Sales Support Coordinator (01/03-06/12)

Provided accurate and timely customer profiles, reports, and invoicing

to support electronic product sales. Communicated with sales staff,

customers, and customer service staff to resolve problems and assist

with online access.

. Administered database of subscription customer accounts, ensured

integrity of customer data, and facilitated quality customer service.

. Generated over 600 invoices for electronic sales, and over 800

invoices for non-journal renewal customers.

. Oversaw customer billing including production and mailing of invoices

and past due reports.

. Managed approximately $35 million in accounts receivable.

. Produced collection reports and oversaw collection efforts for

delinquent accounts, resulting in recovery of over $5 million.

Accounts Payable Coordinator / Administrative Assistant (07/02-12/02)

. Oversaw accounts payable including processing T&E reports for 25

employees, vendor invoices, matching batch invoices against orders and

receipt's, and recording expenditures and ensuring credit to proper

accounts.

. Prepared departmental budget reports for management via Excel

spreadsheets.

. Input and reviewed daily invoices to ensure compliance with company

controls and procedures.

. Closed accounts receivable and released batches to general ledger.

. Organized company conferences.

Customer Service Representative (01/00-06/02)

. Fielded high volume of incoming calls, provided consulting services to

customers, and created and maintained customer accounts for online

orders.

. Assisted customers with orders, shipment of products, tracking

deliveries, and accessing the on-line journal publications.

. Processed refunds and credit card charges, tracked unallocated

payments, and prepared credit reports on a monthly basis.

AMERICAN HORSE SHOWS ASSOCIATIONS, New York, NY 03/94-2/99

Customer Service Representative

. Assisted over 70,000 members with National and International

Equestrian relations.

. Maintained results database for over 2,800 National Horse Shows.

. Coordinated annual banquets and symposiums for the membership

department.

EDUCATION

LEHMAN COLLEGE, CITY UNIVERSITY OF NEW YORK, New York, NY

Bachelor of Business Administration, Specializing in Accounting and Finance

SYRACUSE UNIVERSITY, Syracuse, New York, Completed General Business Courses



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