Quality Assurance Project Manager

WALTER STEEL

*** **** ****** ( Lyndhurst, New Jersey, 07071

(H) 201-***-**** (C) 973-***-**** ( *********@*****.***

Quality Assurance / Project Manager

Results-oriented Quality Assurance / Project Manager leading teams to on-

time and within-budget completion of development projects within the

Telecom, Financial and IT Services Industries. Adept at solving critical

information and technological challenges,creating solution specifications

and approaches for product development, test, implementation, and

deployment. Proficient at using proven methodology, the latest tools, deep

industry knowledge and business insight to achieve high quality results.

Recognized by customers and co-workers as a valuable team leader who gets

things done in fast pace high pressure environments.

AREAS OF EXPERTISE

( Project Management ( Quality Assurance ( User Acceptance Testing (

Managing Distributed Teams ( Release Management ( Risk Management ( CRM (

Problem Solving ( Process Improvement

( Staff Recruitment & Mentoring ( Networking and Infrastructure ( Web

Services & Applications ( Technical Knowledge ( Project Estimation,

Planning & Budgeting ( Test Automation

( Negotiating ( Collaboration ( Team Building ( Communication Skills (oral

& written)

PROFESSIONAL EXPERIENCE

Quality Assurance Manager

Earthlink ( Atlanta, Georgia ( (October 2012 to March 2014)

Earthlink, Inc. is a leading IT services and communications provider

empowering customers with managed services including cloud computing,

managed and private cloud, and virtualization services.

. Manage 35+ resources and $2M in on-shore and off-shore testing

resources working multiple simultaneous projects, scheduling day to

day tasks while ensuring task efficiency and accuracy.

. Managed both functional and integration testing for the complete quote

to cash process for all of the strategic products

. Managed both functional and integration testing for the corporate Web

Portals

. Technical and Operational ownership of the dedicated QA virtualization

test lab

. Utilize predictability planning to set goals for the team which allows

me the flexibility to adjust resources as needed to keep the project

on track.

. Make planning adjustments based on changes to the releases from

development, adjusting offshore hours, vacation days, weekend support

etc.. as needed.

. Represent the Quality organization in Requirement reviews with the

Stakeholders, Developers, Business Analysts and Application SME's

. Develop high-level strategic test plans for Technology Programs at an

enterprise level

. Provide advanced technical expertise and mentoring to the quality

assurance team and the broader organization

. Designed and documented product testing & quality processes

improvements. Partnered with Development to implement the changes and

audits at the appropriate phases of the SDLC

. Maintain appropriate professional designation and up-to-date knowledge

of current information technology techniques and tools

. Interface with product development teams on the creation / review of

test plans, including participation in release planning meetings.

WALTER STEEL ( Page 2 ( *********@*****.***

Sr. Quality Engineering Consultant

MATRIX Resources Inc. ( Atlanta, Georgia ( (April 2012 to October 2012)

MATRIX is a national Information Technology Solutions provider

Consulting for Earthlink, a leading IT services, network and communications

provider that is undergoing a large business transformation. I provided

guidance and expertise to the QE Manager/Team and introduced improvements

to existing test planning and execution for the companies BSS, OSS and Web

Service Integrations and Automations These improvements reduced test

execution time with no loss in Quality. In addition, I managed the day to

day activities of the offshore test execution team.

Sr Technical VoIP Delivery / BT Program & QA Manager for Radianz

Experis (November 01, 2011 - March 31, 2012)

A dedicated business unit of ManPowerGoup a world leader in employment

services

. Managed the Component Delivery of a new BT VoIP product for the Voice

and Multimedia Group

. Managed the Test Processes, Resources, Documentation and

Environments for all Functional, Integration, End to End and User

Acceptance test activities

. Produce Project Plans and Work Breakdown Structures for Product

development and deployments

. Managed Consultants, creating SOW's, Requirements specifications,

reviewed Deliverables, raised Purchase Orders and managed Invoices

. Ensured that the Product met all BT Security Requirements

. Guaranteed Conformance to the BT Development Model (Agile), Responding

to STORM Demand stories

. Solution and component story creation and estimation.

. Established a Capacity Management process that ensured sufficient

guidance was in place for planning rules and associated metrics

. Created a Disaster Recovery Plan to ensure continuous operation of the

Product

Program Manager of Outsourced Development and Operations / Radianz LOB QA

Manager

Tech Mahindra (March 2009 - October 30, 2011)

Global Systems Integrator and Transformation consulting firm focusing on

Tele-Communications and Financial industries

. Maintained the Radianz Line of Business during the Migration of

Radianz process and products to BT business systems. Ensured that

existing Customers were not affected by Migration activities.

. Created and Managed Test Execution Plans for the Radianz Products and

Processes being migrated to the BT Business Stack

. Managed a distributed Quality Assurance & SW Delivery Team (US, UK and

India). The team included QA Testers, Project Managers, Business

Analysts, System Administrators and DBA's.

. Provided SLA stewardship for the Tech Mahindra Test & Delivery Team to

ensure functional completeness and timely delivery

. Planned / Forecasted Delivery dates for all projects including budget

/ financials, schedule, milestones, resources and risk mitigation.

. Reported Project Status, Test KPI's, Defects, Risks and issues.

. Managed and maintained BT Security requirements for the BT Radianz

applications and infrastructure

. Direct responsibility for communicating and negotiating issues /

project status with the the PMO, Business Stakeholders and Project

Team.

WALTER STEEL ( Page 3 ( *********@*****.***

BT Program Manager for Radianz Migrations / Radianz LOB QA Manager

British Telecom Global Financial Services ( Nutley, New Jersey ( (Nov 2007-

February 2009)

A British multinational telecommunications services company

Radianz is a Global e-commerce BT LOB providing secure IP networking and

services for the finance community. Generates revenues in excess of $550

million for BT.

. Managed 50+ resources and $ 7.5M in on-shore and off-shore testing

resources.

. Reduced the on-shore resources by 90% saving BT more than $4M

annually.

. Managed / Documented Business Requirements into BT Design Radianz team

from BT Radianz LOB's in BTGFS. Helped to translate them into

projects/programs with requirements/user stories that were justified

and testable. These projects involved the delivery of processes,

networks, infrastructure and software from concept to deployment into

the live environment.

. Created Test Execution Plans for the Products and Processes being

migrated to the BT Business Stack

. Managed and mentored a distributed Product Delivery Team (US, UK and

India). The team included QA Testers, Project Managers and Business

Analysts. Implemented and maintained Best Practices, Processes,

Standards and Reports

. Drafted the end to end project plan that integrated individual

requests from the stakeholders, technical SME's and external

providers, taking into account interdependencies, critical path,

project finanacials, etc. agreeing to a plan and delivery date with

the project sponsor.

. Provided Subject Matter Expertise on the Technical and Business

operation of the Radianz Enterprise Model

. Direct responsibility for communicating with the PMO, Business

Stakeholders and Corporate Executives to ensure proper Project

prioritization

. Managed User and Customer Communications and Project Summary reports

. Control and Improve Overall Program delivery, participate in

negotiations with business partners regarding potential financial

impacts.

. Obtained authorization for the project budget that includes costs for

all supplier units and vendors Managed project financials against

budget to ensure value for money was maintained

. Member of the Management group that migrated the Radianz Team from a

waterfall software delivery model to an Agile software development

methodology.

Responsible for the Business Applications from Quote to Cash,

Customer Web Portals,

Enterprise and Operational Data, Sales Pipeline and Executive

Dashboards.

. Maintained Sharepoint Project Pages to ensure the latest documentation

was always published and accessible

Quality Assurance / Deployment Manager

Radianz ( Nutley, New Jersey ( (August 2001 -October 2007)

Global e-commerce Company providing Secure IP Networking and Services for

the Finance Community. Generates revenues in excess of $550 million.

. Implemented from Concept to Implementation, a Quality Assurance

Department based on Best Practice Quality Assurance Methodologies

including Test Plans, Requirements (Test Matrix), Test Cases

(functional, system, end to end, performance, load, regression and

automated) defect handling system.

. The QA department had direct responsibility for Radianz Business

Applications (BSS), Operational Applications, Customer Web Portals

and Business Processes.

WALTER STEEL ( Page 4 ( *********@*****.***

. Integrated Quality Assurance Methods & Practices including Release and

Configuration Control into the Radianz SDLC.

. Implemented a new Project Management methodology that was based on PMI

Best Practices and standard reporting templates

. Designed, Integrated and Maintained Development and Test Labs in the

US and UK. Specifying test tools, hardware platforms, OS and network

infrastructure to best mimic Production.

. Manage User and Customer Communications, status reporting,

commitments and problem resolution

. Recruited, Trained and Managed QA Testers, Business Analysts, Project

Managers, DBA's and System Administrators for National / International

Business and Operational Support Systems and Processes.

. Identified and Evaluated New Technologies

. Tested and Implemented new Maintenance Strategies for Operations

. Assessed Product Performance making recommendations for Operational

improvements

. Implemented a Continuous Improvement Program

. Met with Stakeholders and Users to Determine Business Strategies &

Priorities

. Develop Training Programs and Implemented Training Environments

. Led team of analysts in preparation and successful completion of BT

ISP 9000 audit, passing with no recommendations

. Introduced Automated Testing integrating the Compuware Test Suite of

tools with our Software Development Process

. Linked backend activities of QA and BA Teams to gain a better

understanding of product / business process allowing us to implement

QA testing earlier in the development cycle

. Managed OSS / BSS Disaster Recovery Strategy and Environments

. Developed Training Programs and Implement Training Environments

Sr. Manager, Quality Assurance

CyberPath ( Piscataway, New Jersey ( (April - July 2001)

Startup Development Company Designing a Voice Gateway Product

. Created CyberPath's Quality Assurance Department. Implementing a

Quality Assurance Methodology and defining the Suite of Test Artifacts

. Set the Standards / Agreements for Development Releases

. Implemented QA Procedures to ensure Compliance to our Standards

. Recruited and managed the QA team

. Planned Lab Environments for Gateway Functionality and

Interoperability Testing including SIP validation

Prior to 2001

I held Quality Assurance Manager & Tester positions for various

Telecommunications Manufacturers testing Satellite, Frame Relay, ISDN and

Disaster Recovery equipment and infrastructure.

Additional details are available on request.

WALTER STEEL ( Page 5 ( *********@*****.***

EDUCATION

Coursework in General Studies ( William Paterson College ( Wayne, New

Jersey

Electronics Engineering ( RETS School of Technical Sciences ( Nutley, New

Jersey

ADDITIONAL WORKSHOPS

FDU - Hackensack, New Jersey

Metropolitan Technical Institute - Saddle Brook, New Jersey

Project Management Institute - NYC, NY

TECHNOLOGIES / APPLICATIONS

Operating Systems: Windows, Solaris, Linux: Ubuntu / Redhat

Databases: Oracle, Sybase, SQL Server

Office Tools: Microsoft Office (Word, Access, Excel, PowerPoint) Lotus

Notes

QA /SWD / Project Management Tools: Microsoft Visual Source Safe, HPQC,

Macromedia Dreamweaver, Microsoft Project Manager, Microsoft Visio,

Compuware Suite of Automated Test and Load Tools, Selenium, Mimic, TOAD,

Subversion, Jira, Maven

Enterprise Applications: Oracle Portal Infranet, TBS MetaSolve, Citrix,

Amdocs Clarify, Edge Portal, Oracle iPlanet, SAP Business Objects, SAP

Crystal Reports, InfoVista, inCharge SMARTS, HP Openview, Netcool, BMC

Remedy, Sales Logix, Oracle Order and Service Management (OSM), ADC

Saville, IQ, Salesforce, Apache Tomcat

Collaboration Tools: Livelink, SharePoint, Yammer, Jabber, Fuze, MS Lync

Platforms / Integration / Delivery: J2EE, XML, TIBCO, Cloud Computing, Web

Services (SOA), VMWare Virtualization, Radiant Logic Virtual Directory

Services, HTTP, REST

Contact this candidate