Manager Customer Service
Resume:
Douglas L. Cully
Sachse, TX *5048
************@*****.***
SUMMARY: Licensed for Life, Accident, Health & HMO General Lines Insurance Agent (Texas Dept
of Insurace License No. 1829667 (05-21-2013). Extensive experience as professional manager and customer service
representative.
SKILLS: Out-going, motivated, caring individual who is focused on taking care of others and treating them with
kindness and compassion. I have an established reputation for being a people-person that flourishes both within
teams and individually, while maintaining a reputation for being organized, disciplined, enthusiastic and energetic.
EXPERIENCE:
AFLAC Insurance, Flower Mound, TX: Full-time independent agent selling supplemental insurance
2013
products to businesses and individuals
.
JOS A BANK, Hampstead, MD
2005 - 2013
High-end Men’s Clothier with over 500 stores nationwide
Store Manager, Garland and Frisco, Texas
• Hire, train, and manage a staff of 6+ employees.
• Manage inventories of up to $2,000,000.
• Handle large volumes of daily receipts ($1,500 to $25,000).
• Responsible for networking and marketing (i.e., Chamber of Commerce, fashion shows).
• Manage production related to a full-line tailor shop.
GLOBAL RFID (Radio-Frequency Identification)
2004-2005
Vice-President, Plano, Texas
• Responsible for sales and marketing for reseller of RFID products and solutions.
• Strategic business partner with IBM.
• Board member of Metroplex Technology Council (RFID technology).
• Created webinars to explain RFID technology and solutions to targeted industries.
THE MEN’S WAREHOUSE,+ Fremont, CA
1991-2004
Store manager, Plano TX
• Hired, trained, and managed a staff of 12 employees.
• Had less than percentage shrinkage every year on a inventory of over $1,000,000.
• Selected manager of the year in 1994 out of 15 Dallas-Fort Worth stores.
• Managed store from 1.3 million in 1990 to 2.165 million in 1998.
• Shown a 4% sales increase or better every year over a 7 year span.
• Handled daily receipts totaling between $3,000 and $24,000.
ADDITIONAL EXPERIENCE: Retail Store Manager at:
• 50% Off Stores, Plano, TX 1990-1991
• Eagle Menswear (formerly Kuppenheimers) Plano, TX 1987-1990
• Stanley Austin, Plano, TX 1986-1987
• Merchandising assistant: JC Penney Plano, TX 1983-1986
• Turf Specialist/Sales, Green Thumb Lawn Care, Richardson, TX 1982
EDUCATION:
A.A. Pre-Law, Southeast Community College Fairbury, Nebraska
1972-1974
University of Nebraska, Lincoln, Nebraska
Attended 1974-1977
Mid-America Christian University (will complete BS in Behavioral Science and Ethics in 2013)
Attended 2011-2013
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