Quality Assurance Analyst
Resume:
Conley, Ga ***** 317-***-****
***************@*****.***
Tina M. Brantley
Objective I am looking to work with an Organization that will allow me use my knowledge and understanding that I have gained from other positions and school. I work well under pressure, under little to no direction and a very fast learner. I am looking forward to share my skills and gain new skills from your company.
Experience 07/01/2012- Present HP Enterprise Services Tucker, GA
GA MMIS (OnSite 2 days/remote 3 days)
Business Service Analyst II / Tester
Prior Authorization, TPL, and Financial (Claims)
Understand the basic cycle of claims
Daily and weekly project meeting internally and with client
Research, identify, develop and answer question about system functionality and issue that may arise.
Perform system, integration, and regression testing
Develop detail documentation to support system requirements.
Prepared material and trained clients concerning system enhancements.
Testing of claims, claims adjustments, Prior Authorization, ICD-10 and Financial
HIPPA
Quality Assurance
Creating CO’s, Defects, and system Maintenance
Develop relationships with internal and external customers
01/01/2012- 06/30/12 HP Enterprise Services Wisconsin/Oregon
WI Title XIX/Oregon Immunization registry system (Remote worker)
Business Service Analyst II / Tester
Conduct customer training
Gathering business requirements
Quality assurance
Facilitated meetings and walkthroughs Federal and State employees
Develop and maintain relationship with customer
Creating Business Requirement Documents, Functional Design document, and test plans
Worked with VTrckS on the ALERT Immunization Information System (IIS) for Oregon.
System: iTrace, Oregon ALERT IIS, SharePoint, SQL, Oracle, MO office, Visio, PowerPoint and Outlook
10/01/07-12/31/07 HP Enterprise Services Massachusetts
Massachusetts DDI (Implementation)
Business Service Analyst I / Tester (Remote Worker)
Third Party Liability Subsystem
Test the TPL subsystem
Facilitated meetings and training for State employees
09/01/2007-12/31/11 HP Enterprise Services Columbus, OH
Ohio MMIS/MITS Account/Implementation (Remote worker)
Business Service Analyst I/ Tester
Third Party Liability Subsystem and Buy-In
Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
Critically evaluate information gathered from multiple sources and reconcile conflicts
Communicate with external and internal customers and analyze functional requirements.
Act as a liaison between the clients, business units and technical teams.
Work with developers and Subject matter experts to establish vision and performance needs
Define concepts and interpret the client’s needs.
Work independently or with little supervision.
Ability to interact professionally with people.
Requirement gathering. Creating Change orders, defects, change requests, writing test cases and UAT testing.
Create Business Requirements Documents (BRD)
Facilitate and lead requirement validation (RV) sessions, Joint Application Development (JAD) sessions and all other meetings with the clients.
Analyzed business requirements and specifications to support the Ohio MITS Creating test plans and executing test cases.
Develop and maintain the Ohio Other Insurances plan and rules.
Create and update Mock-ups and all documentation.
Created and worked Defects and CO’s
Conducted training for the client one the TPL panels, letters and reports.
Created and presented Use Cases
Research and answer question about system functionality
Perform system and integration testing
Develop detail documentation to support system requirements.
Prepared material and trained clients concerning system enhancements.
Systems/Software: iTrace, Interchange, Quality Center, sharepoint, Clearquest, MEUPS, MMIS, Documentum, PES, Web Portal, SQL, filezilla, MMIS web portal, HP Interactive portal and Oracle
11/01/2006-08/31/2007 EDS, Inc Indianapolis, In
IN Title XIX (OnSite)
Medicare Buy-In Analyst/Trainer
See details below
04/2004-10/31/2006 Contractor/EDS Fishers, IN
Third Party Liability -Health Analyst/ Medicare Buy-In Analyst
Buy-In/SME/Trainer
The main function of this position is to cost avoid for the state and save money.
determine effective date for Medicare buy-in
work directly with the State and federal government regarding Medicare Buy-In issues
subject matter expert (SME) for my department
Work several reports with very demanding deadlines
Answer Medicare Buy-In questions for caseworkers and SSA
Send information to CMS and send report status to the state
Update all information in the system for Medicare part A, B, and D
created several Maintenance and system modification change orders
Resolved several issue management problems
Scheduled meeting and supplied the agenda and minutes.
In this position have taken several business writing courses and courses to learn the functions of other departments.
Send faxes and emails to the clients and customers
Training
Created the Buy-In procedural manual
System: OnDemand, IndianaAIM, ICES, Web interchange, Project workbook Microsoft word, excel, PowerPoint, visio and outlook
Health Analyst/SME
Answer Insurance and Eligibility questions for Caseworkers, Member, Attorneys and commercial insurance company
Update the AIM system with the correct info to reflect the changes to Ices and Web interchange.
Verify commercial insurance coverage. Answer calls for Medicare buy in and Casualty.
Processed Birth Expenditure Claims for Prosecutors office. Participated in a lot of research projects for the state
Work site is located at EDS in the TPL department I work in OnDemand, IndianaAIM, ICES, Web interchange, Project workbook Microsoft word,visio, excel, PowerPoint, and outlook
Education
03/2012-12/2013 Keller Graduate Decatur, GA
Graduate: Health Services management
1/2003-5/2007 IUPUI Indianapolis, IN
Major: BS in Criminal Justice
5/29/2007-5/2009 U of Phoenix Phoenix, AZ
Graduate: Masters of Science in Administration Justice and Security (MS/AJS)
Volunteer 2005-2007 Marion County Emergency Management Division 2 years
Title: Emergency Operations Center (EOC) support
Monitor the cameras on the street and test storm alarm system
Planning and Analysis
Conducted Training and Exercise programs
Conducting investigation on late or wrong dispatch
Community Outreach and Professional Mentoring
Monitor fire and Police to ensure the cars are dispatched correctly to emergencies.
Assist in disasters such as Natural disasters and severe weather
Response team
Work with State, Federal and Private Sector partners
WebEOC
tracks and disseminates late breaking information gathered from its multiple networks
track developing situation across the state, provide guidance and support to emergency management / first responders across the state, and provide a 24/7 contact point with our state, regional and federal partners
General Election 5 years
Fire and safety instructor for several apartment complexes.
• Help with and conduct fire and safety classes to inform the residents what to do during a fire and other safety incidents.
Church Administrator for Triumphant Life Worship Center
• Facilitating Bible study
Minister at Triumphant Life Worship Center
Contact this candidate