Manager Office

Medical Practice/ Administrative

Highly capable healthcare professional offering over 20 years of broad

medical and dental office experience, including front and back office

functions, chart audits, billing, patient load management, and growing

practices while improving patient relationships.

Medical Office Management . Patient Care & Relations . Human Resources .

Staff Training and Supervision . Billing . Electronic Data and Records

Management . Experienced with Multiple EMR Systems . Increasing Office

Patient Load

Windows XP, Vista, Windows 7, MS Office, Linux, Mobile Devices

Allscripts, Practice Fusion, Misys

Professional Experience

Synergy Chiropractic

Office Administrator

Billing manager

Feb 2014- Present

Overall responsibility for supervision, billing, HR, collections,

attorney/client relationships, office letter, marketing, online

communication, website.

. Responsible for updating attorney contacts.

. Keeping attorneys updated and office updated regarding cases and

procedures

. Billing to attorneys

. Billing to Major Medical plans

. Billing to Med pay and third party insurances

. Collections from attorneys, patients and insurance companies

. HR and payroll

. Online communications, overseeing Website

. Designing new website

Primary Care Physicians Center

Office Manager

Oct 2011 - Feb 2014

Overall responsibility for front and back office operations, supervision

and HR. Built entire front and back office staff from scratch and managed

an average staff of six. Have managed staff up to 20 individuals.

Responsible for complete overhaul of office procedures and patient

relationship management resulting in a 400% increase in patient flow and

vastly increased patient satisfaction.

. Responsible for front and back office operations including subordinate

supervisor.

. Undertook and completed a complete office procedure overhaul,

including patient care procedures, scheduling, and billing

. Provided and implemented new practice policies and procedures.

. Quadrupled daily patient flow within the first three months.

. Vastly improved customer service procedures resulting in significant

improvements in customer

. Established entirely revamped Patient Care plans.

. Re-worked and improved Collections/Payment Plans resulting in

significant revenue improvements, satisfaction and return visits.

. Established new procedures for chart audits

. Billing

Matthew Holtzman, M.D. Transcription

Transcriptionist

February 2011 - September 2011

AKA Amy Yermak

Associates In Neurology

Medical Records/ Receptionist/Billing

October 2008 - July 2011

General responsibilities of a receptionist/ office assistant.

. Electronic Medical Records

. Scanning records and attaching

. Updating all charts

. Charts ready for next day operations

. Getting all reports and attaching

. Transcription check

. Scheduling/Phones

. Switch board

. Patient Care

. Insurance/ Referrals

. Outpatient Testing Scheduling

Tri Care Home Health Care

Operations Scheduler

July 2008 - October 2008

Scheduling home care. Responsible for scheduling nurses in correct areas,

performing follow up and ensuring case open within 24 hours.

. Data entry of all patient info

. Scheduling all PT,OT, Nurses, etc to correct area

. Insurance Verification

. Billing/Collections

. Reports /Accounting

Dr. Shah and Dr. Velilla

Office Coordinator

September 2006 - July 2008

Coordinating care between patients, doctors, time, labs and expense and

office.

. All Dental Asst duties(including but not limited to)

. Making temporaries

. Sterilization

. Retraction

. Impressions

. Surgical procedures

. Suture removal

. Digital X-rays

. Intra oral Camera

. All Office duties (including but not limited to)

. Greeting patients

. Insurance coordinator

. Insurance/Patient Billing

. Patient Coordinator

. Financial plans

. Treatment and financial presentation

. Appointments and phones

Newburgh Heights Podiatry

Medical Assistant/Receptionist

September 2004 - September 2006

Overall office assistant.

. Assisted doctor in surgery

. Sterilization Manager

. Patient/Insurance Coordinator

. Scheduling/Phones

. Transcription

. Billing

Dearborn Periodontics/ Implantology

Administrative Assistant

March 1996 - September 2004

Largely responsible for insurance billing and follow up. Also did reception

and general office work.

. Insurance/Patient Coordinator

. Accounts Receivable

. Insurance/Patient Billing

. Collections

. Discrepancies

. Scheduling/Phones

Sears Family Dental

Office Manager

January 1995 - March 1996

Manage daily operations of office including doctors, orthodontics,

periodontics, hygienists and other staff members.

. Manage daily operations of office

. Order Supplies

. Staff (Scheduling, Hiring/Releasing)

. Meetings

. Accounts Receivable

. Accounts Payable

. Insurance Coordinator

. Insurance/Patient Billing

. Patient Coordinator

. Insurance Discrepancies

. Collections

. Treatment Planning

. Financial Planning

. Presentations

. Assisting in all areas

Midwestern Dental Centers

General/Periodontal/ Orhtodontic Supervisor

November 1988 - January 1995

Supervise daily operations under Office manager.

. Manage daily operations of office

. Order Supplies

. Staff (Scheduling, Hiring/Releasing)

. General/Periodontal Assistant

. Transcription

. Insurance/Patient Billing

. Training

. Assist doctors in all areas

Served as waitress in numerous settings

References Upon Request

Dr. Ben Thomas

40 Cheverioux

Atlanta, GA 30342

Dr. Matthew Holtzman

4296 Trancrest

Bloomfield, MI 48304

Cell 734-***-****

Office 248-***-****

Dr. Nader Warra

29804 Curtis

West Bloomfield, MI 48302

Cell 313-***-****

Office 248-***-****

Elizabeth Schwarze, NP

5067 Sirron Ct

Dunwoody, GA 30338

Cell 404-***-****

Dr. Darryl Howell

37382 Glenwood Road

Westland, MI 48186

Home 248-***-****

Office 734-***-****

Dawn Finazzo

4601 Lincoln

Dearborn Heights, MI 48125

Home 313-***-****

Office 734-***-****

Contact this candidate