Robert C. MilleR
Lakewood, Ohio 44107
Field Operations Management - Internal and External/Complex Troubleshooter
Installation/Maintenance/Project Implementation/Technical Support
Experienced manager of data and business system networks,
construction trades and engineering staff, with a proven track record of
successful installation and maintenance of networks and complex projects
that have exceeded goals and surpassed client expectations.
Adept at analyzing and identifying needs, planning and designing
solutions, bringing together appropriate field personnel to maximize
productivity and optimize customer satisfaction.
Sound knowledge and experience dealing with varied equipment and
system/operational matters, managerial issues relating to end user
relationships, skilled dealing with network crisis and disaster situations
and their pressure and deadlines, project planning, design and
implementation, as well as administrative and budgetary responsibility.
Proven ability to analyze communications, operations and equipment
requirements, then introduce solutions and produce results. Effective
manager and communicator.
Blair Companies, Altoona, Pennsylvania
May 2012 - Present
Field Services Manager-Major Accounts
. Onsite project management of large-scale installations for national
account customers. These included National/Enterprise Car Rental at
Bradley International Airport in Hartford, Connecticut, JFK
International Airport in Jamaica, New York, and Newark International
Airport in Newark, New Jersey.
. Perform onsite management of trade personnel to ensure company
standards of quality construction are met and adhered to throughout
the project installation phase.
. Meet with clients to discuss design, implementation, structural and
dimensional specifics for installation of Aluminum Composite Material
(ACM) panel systems. Customers included General Motors and Ford.
. Project planning, surveying and pre-installation coordination of
signage for national account customers.
. Perform surveys verifying and emending structural dimensions of
commercial buildings for final drawings and CAD designers.
. Recommend changes in design and market added services and material to
general contractors and customers.
Intralot US, Strongsville, Ohio
May 2009 - Dec 2010
Field Operations Manager - Ohio Lottery
. Managed Ohio Lottery field operations staff of 3 supervisors, dispatch
team and 45 technicians. Responsible for installation, maintenance and
VSAT network for 9000 lottery retailers throughout Ohio.
. Major contributor to the largest lottery conversion project in the
world. Resulted in an increase of 26.3 million dollars for education
in Ohio after 1 year.
. Built a strong, flexible and dynamic field organization from the
ground up. Average times to install new retailers averaged 4 days.
Improved critical repair to 99% of service requests closed within 4
. High volume dispatch team closed between 700-1100 calls per week.
Avaya Global Services, Independence, Ohio
Sept 2007 - Mar 2009
Field Manager Northern Ohio- Onsite Services
. Managed 22 CWA Union Field Service Engineers installing and
maintaining business telecommunication systems including VOIP servers
and systems, call center applications and hybrid/legacy systems for
small, medium and large customers in Northern Ohio.
. Implemented and managed projects of scope for Lubrizol Corporation,
Citizens Bank, University of Akron, General Electric, Time-Warner
Cable, National City Bank, Cleveland Indians and Progressive
. Supported maintenance contracts for Eaton, Cleveland Indians,
Progressive Insurance, General Motors, Goodyear, Lubrizol, National
City Bank, Key Bank, JP Morgan Chase.
. Developed aggressive training plan to support business requirements in
Northern Ohio area.
Cox Communications, Cleveland, Ohio
Jan 2006 - Sept 2007
Field Operations Supervisor
. Management of Cox Business Services technical personnel.
. Project management and SME for introduction of Cox VOIP Telephone and
. Daily team management of technicians installing and maintaining voice,
video and high speed internet services for the business and customer
Volt Telecom, Ocoee, Florida May 2003 - Jan 2006
Regional Field Operations Manager
. Responsible for installation and repair of DSL, small business and
residential telephone service for MCI customer base in Ohio
. Manage implementation of special projects for ZTEL business services.
. Managed 31 field technicians.
Professional references furnished upon request
Please review my LinkedIn profile by clicking on the link below:
b14.htmRobert Miller LinkedIn