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Manager Project

Lakewood, OH
April 28, 2014

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Robert C. MilleR

**** ******** ******

Lakewood, Ohio 44107


Field Operations Management - Internal and External/Complex Troubleshooter

Installation/Maintenance/Project Implementation/Technical Support

Experienced manager of data and business system networks,

construction trades and engineering staff, with a proven track record of

successful installation and maintenance of networks and complex projects

that have exceeded goals and surpassed client expectations.

Adept at analyzing and identifying needs, planning and designing

solutions, bringing together appropriate field personnel to maximize

productivity and optimize customer satisfaction.

Sound knowledge and experience dealing with varied equipment and

system/operational matters, managerial issues relating to end user

relationships, skilled dealing with network crisis and disaster situations

and their pressure and deadlines, project planning, design and

implementation, as well as administrative and budgetary responsibility.

Proven ability to analyze communications, operations and equipment

requirements, then introduce solutions and produce results. Effective

manager and communicator.


Blair Companies, Altoona, Pennsylvania

May 2012 - Present

Field Services Manager-Major Accounts

. Onsite project management of large-scale installations for national

account customers. These included National/Enterprise Car Rental at

Bradley International Airport in Hartford, Connecticut, JFK

International Airport in Jamaica, New York, and Newark International

Airport in Newark, New Jersey.

. Perform onsite management of trade personnel to ensure company

standards of quality construction are met and adhered to throughout

the project installation phase.

. Meet with clients to discuss design, implementation, structural and

dimensional specifics for installation of Aluminum Composite Material

(ACM) panel systems. Customers included General Motors and Ford.

. Project planning, surveying and pre-installation coordination of

signage for national account customers.

. Perform surveys verifying and emending structural dimensions of

commercial buildings for final drawings and CAD designers.

. Recommend changes in design and market added services and material to

general contractors and customers.

Intralot US, Strongsville, Ohio

May 2009 - Dec 2010

Field Operations Manager - Ohio Lottery

. Managed Ohio Lottery field operations staff of 3 supervisors, dispatch

team and 45 technicians. Responsible for installation, maintenance and

VSAT network for 9000 lottery retailers throughout Ohio.

. Major contributor to the largest lottery conversion project in the

world. Resulted in an increase of 26.3 million dollars for education

in Ohio after 1 year.

. Built a strong, flexible and dynamic field organization from the

ground up. Average times to install new retailers averaged 4 days.

Improved critical repair to 99% of service requests closed within 4


. High volume dispatch team closed between 700-1100 calls per week.

Avaya Global Services, Independence, Ohio

Sept 2007 - Mar 2009

Field Manager Northern Ohio- Onsite Services

. Managed 22 CWA Union Field Service Engineers installing and

maintaining business telecommunication systems including VOIP servers

and systems, call center applications and hybrid/legacy systems for

small, medium and large customers in Northern Ohio.

. Implemented and managed projects of scope for Lubrizol Corporation,

Citizens Bank, University of Akron, General Electric, Time-Warner

Cable, National City Bank, Cleveland Indians and Progressive


. Supported maintenance contracts for Eaton, Cleveland Indians,

Progressive Insurance, General Motors, Goodyear, Lubrizol, National

City Bank, Key Bank, JP Morgan Chase.

. Developed aggressive training plan to support business requirements in

Northern Ohio area.

Cox Communications, Cleveland, Ohio

Jan 2006 - Sept 2007

Field Operations Supervisor

. Management of Cox Business Services technical personnel.

. Project management and SME for introduction of Cox VOIP Telephone and

business services.

. Daily team management of technicians installing and maintaining voice,

video and high speed internet services for the business and customer


Volt Telecom, Ocoee, Florida May 2003 - Jan 2006

Regional Field Operations Manager

. Responsible for installation and repair of DSL, small business and

residential telephone service for MCI customer base in Ohio

and Michigan.

. Manage implementation of special projects for ZTEL business services.

. Managed 31 field technicians.

Professional references furnished upon request

Please review my LinkedIn profile by clicking on the link below:

b14.htmRobert Miller LinkedIn

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