Manager Management

Kimberly A. Volpacchio

*** ******* ****** ( Fairless Hills, PA 19030

215-***-**** ( ********@***.***

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BUSINESS MANAGEMENT/CONSULTANT

Accomplished and integrity-driven professional offering over 14 years of

business success in healthcare management within fast-paced environments.

Success in operating within budgets, while formulating effective marketing

plans, improving ROI, and achieving year after year growth, while running

multiple practice sites.

EXECUTIVE EXPERIENCE

INNER CIRCLE PHYSICAL THERAPY, Newtown, PA ( 1999 - Present

Practice Manager - 4 facilities

Management:

. Responsible for Accounts Receivable, Accounts Payable

and adhering to budgets.

. HR management including payroll, 401K administration,

employee benefit administration and insurances for the

business.

. Demonstrated competence in building and leading an

effective and cohesive team. Hiring of all Staff and

placement of Therapists in individual offices based on

strengths.

. Well-versed in healthcare finance, with responsibilities

of each office regarding reimbursement, billing

procedures, revenue cycle management, budgeting,

financial analysis, managed care, payor contracting, and

compliance.

. Experienced and knowledgeable in medical staff strategic

planning.

. Able to communicate effectively - written and verbally -

with physicians and all levels of management at

Physicians and Hospitals, both within and outside the

areas of my responsibility including making formal

presentations to groups.

. Credentialing of Providers with insurance companies and

negotiation with insurance companies for reimbursement

rates.

Billing/Software:

. Implementation and set-up of Physician billing system

including; electronic interchange/clearinghouse

contracting, all codes for payments & writeoffs,

working knowledge of EMR/EHR setup and usage, training

of all staff, independently and group training of

system.

. Processing of daily billing to third party carriers,

WC/MVA and government programs along with CPT/ICD

coding, EOB's and patient billing. Working knowledge of

Federal Laws, Medicare and Workers Compensation

guidelines.

. Auditing/Compliance of billing, coding, state & federal

laws of charts each week.

. Daily monitoring of A/R follow-up, payment & rejection

posting along with implementing strategies to minimize

outstanding accounts.

Marketing:

. Company started with two Physician based offices and has

been marketed to grow to 4 free standing offices

approximately 20 minutes apart to multiple Physician

disciplines. Revenue has grown from $150,000 to over $3

million annually.

. Marketing of physical therapy offices including

research, organization of special events, and set-up and

design of marketing materials specific to Physician

specialties.

. Meetings/Luncheons with Physicians and CEO's of

organizations to grow network of referral sources.

. Design of/implementation and Women's Health Program to

further grow the practice over $1 million dollars

annually:

. Research of implementing a specific program

targeted to Women with specific diagnosis.

. Design/Writing of all marketing materials to

promote Women's Health program.

. Marketing of specialized program to current

referring Physicians.

. Marketing to OB/GYN Physicians of new program.

June 2000-April 2001 BROKERAGE CONCEPTS, INC., Warminster, PA

Benefit Management Consultant

. Work as Human Resource Manager for National Companies.

. Portfolio responsibility of 15 million dollars in

monthly collection.

. Conduct audits of health insurance carriers billing,

life and disability benefits

for national companies.

. Reconciliation of companies benefits as compared to the

billing of insurance carriers.

. Recommendations/presentations to CEO's and VP's of

ongoing changes and needs based on their employees.

August 1999-June 2000 AETNA US HEALTHCARE, Blue Bell, PA

National Account Representative

. Handling of 15 to 20 National Accounts.

. Working with Benefit Administrators at the National

Accounts Level to help them gain an understanding of

Aetna and Federal laws to abide by.

. Heavy phone usage with Benefit Administrators, handling

of enrollment and payment issues to insure correct

monthly transactions.

. Weekly on-site meetings with CEO/VP's regarding clients

benefits.

. Training of Benefit Administrators on various insurance

products/options.

May 1996-March 1999 CHUCK E. CHEESE, Levittown, PA

General Manager

. Writing of all budgets within store, adhering to the

budgets to make controllable profit.

. Training of newly hired assistant managers for

performance and management of a restaurant with Chuck E.

Cheese values.

. Organization of special promotions and participation

within special events to promote this particular

restaurant.

. Human Resource Management, including staffing of

restaurant

. Responsible for food and beverage costs, merchandise

costs, and repair and maintenance of restaurant.

. Maintaining exceptional guest service.

. Completing P&L statements every week and also payroll of

restaurant staff.

. All weekly inventories within restaurant.

. Handling of Accounts Receivable and Accounts Payable.

April 1994-May 1996 CHUCK E. CHEESE

Assistant Manager

. Assisting General Manager with controllable expenses and

hiring of staff.

. Opening and closing of restaurant to company standards.

. Maintaining exceptional guest service.

. Handling of Accounts Receivable and Accounts Payable.

May 1992-April 1994 CHUCK E. CHEESE

Cast Member

. Was responsible for the area scheduled for ie. Cash,

gameroom.

EDUCATION: Gwynedd-Mercy College, Lower Gwynedd, PA

January 2002 - Bachelors of Science Degree in Business

Administration with concentration in

Health Care Administration.

Neshaminy High School, Langhorne PA 1993

ORGANIZATIONS:

Member of AHIMA

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