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Manager Management

United States
April 28, 2014

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Kimberly A. Volpacchio

*** ******* ****** ( Fairless Hills, PA 19030

215-***-**** (



Accomplished and integrity-driven professional offering over 14 years of

business success in healthcare management within fast-paced environments.

Success in operating within budgets, while formulating effective marketing

plans, improving ROI, and achieving year after year growth, while running

multiple practice sites.



Practice Manager - 4 facilities


. Responsible for Accounts Receivable, Accounts Payable

and adhering to budgets.

. HR management including payroll, 401K administration,

employee benefit administration and insurances for the


. Demonstrated competence in building and leading an

effective and cohesive team. Hiring of all Staff and

placement of Therapists in individual offices based on


. Well-versed in healthcare finance, with responsibilities

of each office regarding reimbursement, billing

procedures, revenue cycle management, budgeting,

financial analysis, managed care, payor contracting, and


. Experienced and knowledgeable in medical staff strategic


. Able to communicate effectively - written and verbally -

with physicians and all levels of management at

Physicians and Hospitals, both within and outside the

areas of my responsibility including making formal

presentations to groups.

. Credentialing of Providers with insurance companies and

negotiation with insurance companies for reimbursement



. Implementation and set-up of Physician billing system

including; electronic interchange/clearinghouse

contracting, all codes for payments & writeoffs,

working knowledge of EMR/EHR setup and usage, training

of all staff, independently and group training of


. Processing of daily billing to third party carriers,

WC/MVA and government programs along with CPT/ICD

coding, EOB's and patient billing. Working knowledge of

Federal Laws, Medicare and Workers Compensation


. Auditing/Compliance of billing, coding, state & federal

laws of charts each week.

. Daily monitoring of A/R follow-up, payment & rejection

posting along with implementing strategies to minimize

outstanding accounts.


. Company started with two Physician based offices and has

been marketed to grow to 4 free standing offices

approximately 20 minutes apart to multiple Physician

disciplines. Revenue has grown from $150,000 to over $3

million annually.

. Marketing of physical therapy offices including

research, organization of special events, and set-up and

design of marketing materials specific to Physician


. Meetings/Luncheons with Physicians and CEO's of

organizations to grow network of referral sources.

. Design of/implementation and Women's Health Program to

further grow the practice over $1 million dollars


. Research of implementing a specific program

targeted to Women with specific diagnosis.

. Design/Writing of all marketing materials to

promote Women's Health program.

. Marketing of specialized program to current

referring Physicians.

. Marketing to OB/GYN Physicians of new program.

June 2000-April 2001 BROKERAGE CONCEPTS, INC., Warminster, PA

Benefit Management Consultant

. Work as Human Resource Manager for National Companies.

. Portfolio responsibility of 15 million dollars in

monthly collection.

. Conduct audits of health insurance carriers billing,

life and disability benefits

for national companies.

. Reconciliation of companies benefits as compared to the

billing of insurance carriers.

. Recommendations/presentations to CEO's and VP's of

ongoing changes and needs based on their employees.

August 1999-June 2000 AETNA US HEALTHCARE, Blue Bell, PA

National Account Representative

. Handling of 15 to 20 National Accounts.

. Working with Benefit Administrators at the National

Accounts Level to help them gain an understanding of

Aetna and Federal laws to abide by.

. Heavy phone usage with Benefit Administrators, handling

of enrollment and payment issues to insure correct

monthly transactions.

. Weekly on-site meetings with CEO/VP's regarding clients


. Training of Benefit Administrators on various insurance


May 1996-March 1999 CHUCK E. CHEESE, Levittown, PA

General Manager

. Writing of all budgets within store, adhering to the

budgets to make controllable profit.

. Training of newly hired assistant managers for

performance and management of a restaurant with Chuck E.

Cheese values.

. Organization of special promotions and participation

within special events to promote this particular


. Human Resource Management, including staffing of


. Responsible for food and beverage costs, merchandise

costs, and repair and maintenance of restaurant.

. Maintaining exceptional guest service.

. Completing P&L statements every week and also payroll of

restaurant staff.

. All weekly inventories within restaurant.

. Handling of Accounts Receivable and Accounts Payable.

April 1994-May 1996 CHUCK E. CHEESE

Assistant Manager

. Assisting General Manager with controllable expenses and

hiring of staff.

. Opening and closing of restaurant to company standards.

. Maintaining exceptional guest service.

. Handling of Accounts Receivable and Accounts Payable.

May 1992-April 1994 CHUCK E. CHEESE

Cast Member

. Was responsible for the area scheduled for ie. Cash,


EDUCATION: Gwynedd-Mercy College, Lower Gwynedd, PA

January 2002 - Bachelors of Science Degree in Business

Administration with concentration in

Health Care Administration.

Neshaminy High School, Langhorne PA 1993


Member of AHIMA

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