Customer Service Management

Stacey Poindexter

Witty, Goal-Oriented, Results driven, Resourceful, Multi-tasker, Team Player,

Independent, Brilliant, Leader

Virginia Beach, VA

************@*****.*** - 540-***-****

Seeking to obtain a full-time position and/or paid internship within the Human Resource industry to expand

my knowledge, and enhance my skills.

WORK EXPERIENCE

Vice President

Avis Budget Group - Beach, Virginia, US - January 2010 to Present

Avis Budget Group, Inc Hours per week: 40

Virginia Beach, Virginia 23466

Salary: $0 Per Year

Supervisor: None

Effectively manage a group consisting of Avis Budget Group employees from different departments within the

building. In charge of securing donations for Volunteer Connection Group, this process involves contacting

several different companies and working directly with company management to explain Volunteer Connection

events and necessary supplies needed to keep expenses low. Make arrangements with management to

pick up donations. Create and execute fundraising initiatives for local charities such as, March of Dimes and

CHKD. Prepare weekly memos to communicate with group members to inform them of upcoming events,

assistance needed, or updates of the group. Work with management and human resource department to

ensure successful fundraising initiatives. Resolve and identify any issues that may arise within the Volunteer

Connection fundraising events. Schedule and organize event locations and ensure accommodations are set

in place.

SENIOR PROPERTY DAMAGES CLAIM EXAMINER III

Avis Budget Group - Virginia Beach, VA - February 2009 to Present

Avis Budget Group, Inc Hours per week: 40

Virginia Beach, Virginia 23466

Supervisor: Mr. John Farrell Phone: 757-***-**** May Not Contact

Successfully advanced through progressive levels of responsibility. Mastered a variety of administrative

procedures and analytical skills, as well as training coordination. Proficiently monitor/manage claims to

determine how much money is available for each claim. Notify management if a claim goes over budget to

ensure we receive proper funding for each claim. Effectively used excel spreadsheets to create reports to

determine the number of claims per examiner for the day. Document all fiscal transactions in order to report

to management.

Serve as liaison between management and other examiners. Successfully developed a curriculum for

handling claims. Due to personal initiative was designated point of contact for training initiatives. Strategically

coordinates training events and local/distant instruction to optimize use of available resources. Received a

Certificate of Appreciation for always helping others with out being asked.

Strategically optimizes available resources to complete files, such as, utilizing communications with different

departments: Corporate Insurance, Customer Service, Rental locations, Fleet Administration, ABG Licensees,

Legal and Corporate Accounts. Provide colleagues with applicable links, up-to-date policies, guidance, forms,

and information for claims handling. Authored standard operating procedures for claims handling in the

Property Damage Department.

Maintaining on-going commitment to protecting integrity and confidentiality. Works with high level of

independence from day to day task with no supervision. Meets objectives of Avis Budget Group by reviewing,

evaluating, investigating, and negotiating recovery files to reach the most cost effective and optimum

settlement. Approves settlements, releases, and closes files within assigned authority level. Reserves funding

based on states' statutes/guidelines on pending files. Contribute strong research and analysis skills toward

reviewing funding available for each claim and providing timely resolution of complex funding on claims.

EDUCATION

Master's in Human Resource Management/Generalist

Strayer University - Virginia Beach, VA

2014

Bachelor's in Communication Studies

Old Dominion University - Norfolk, VA

December 2005

ADDITIONAL INFORMATION

TECHNICAL PROFICIENCIES

Software/Applications: Microsoft Office (Word, Excel, Access, PowerPoint, Outlook, Publisher);

Typing speed: 70 wpm.

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