Customer Service Sales Representative

Kalika Goldwire

**** ***** ******, **********, ** 17103 Cell: 717-***-****

Email: *********@*****.***

Customer Service Professional

Motivated and proactive self-starter, diversely skilled and professionally

trained to deliver and maximize results.

Profile

Outgoing, goal driven and energetic customer service pro seeking a

challenging opportunity to apply my background and expertise in a dynamic

group where initiative and quality service are recognized. Friendly

relationship builder, remaining interactive and responsive. Able to

contribute to a positive, proactive work atmosphere while aligning with

company principles, demands and goals. Organized with multi-tasking

ability, able to prioritize concurrent priorities simultaneously.

Exceptional listener and communicator, conversing professionally and

building rapport with a diverse workforce. Agreeable, able to direct or

instruct while maintaining the right perspective and outlook. Reliable,

eager to work hard and contribute to an organization's success while

surpassing daily performance standards.

Skills

Service Oriented - Personable - Outgoing - Diligent - Proficient -

Organized - Multi-Tasker - Resilient

Work Experience

Clerical Intern (EDSI) - Harrisburg, PA

3/18/2014 - Present

. Act as central point of contact to professionally furnish clients with

important information and data. Successfully manage a multi-line

phone system and facilitated the smooth operation all front desk

activities. Learned scanning processes required to accurately review,

quality assure and prepare confidential data. Ensure specific

guidelines are followed to catalog documents for proper archiving and

retrieval. Recognized for providing exceptional service to incoming

clients.

Home Based Care Worker (Senior Helpers, Camphill, PA)

5/2010-6/2012

. Provided quality patient care and companionship, ensured daily needs

of residents were properly managed, administered personal care while

maintaining a clean, warm environment for residential quarters.

Acknowledged for providing quality services to patients.

Customer Service Representative (Abel/PSI Studies, Harrisburg, PA)

12/2008-07/2009

. Proactively inbound call center accounts, answered and resolved

inquiries, updated demographic data, obtained information for

application eligibility and ensured criteria for adult basic and SCHIP

were met. Known for accurately diagnosing and resolving issues timely

serviced.

Data Entry (CJ Enterprises, Atlanta, GA)

12/2006-03/2007

. Accurately performed data entry for the state of Georgia including

updating claim and demographic information, insurance claims for

physicians seeing female chronic cancer patients and other duties as

assigned. Noted for efficiency in processing.

Assistant Manager/Sales Associate (Something Just for You, Harrisburg,

PA) 5/2002-6/2006

. Professionally assisted with managing store operations, assisting

customers with fittings, pricing and inquiries, opening and closing

the store, cash drawer balancing, store merchandise ordering and

inventory, deposits and other duties, as assigned. Recognized for

delivering great customer service.

Telemarketer/Sales Representative, (RMH Teleservices, Camp Hill, PA)

12/1999-6/2004

. Marketed and promoted services to credit worthy customers offering

benefits based on their established good credit standing. Promoted to

team lead within a few months from hire as a result of exceeding

weekly goal targets, successfully supervising a team of 16

representatives, ensuring goals were reached daily while providing

excellent client services.

Education & Training

Diploma (Medical Billing & Coding) - Kaplan Career Institute, Harrisburg,

PA 1/2013-10/2013

Externship (Family Internal Medicine) - Acknowledged for excellent services

provided.

Responsibilities included handling front desk duties such as, answering

phones, scheduling/ rescheduling patient appointment, filing charts,

experienced EMR's, as well as handling billing account information.

Contact this candidate