High School Service

ANDY D. GONZALEZ

Cel: *787-***-*****

********@*****.***

EDUCATION:

-Saint Francis School - High School Diploma

May 2006

-University of Puerto Rico / BA Finance (65 Credits)

Sept. 2006 to 2009

-Polytechnic University of Puerto Rico / Orlando

March, 2012

BA in Electrical Engineering/Telecommunications (Currently In Progress)

CERTIFICATIONS:

-NCTI Jones - Installer Course Certified

This course provides an overview of a broadband cable system, a working

knowledge from the signal sources to the customer premises equipment,

educating in proper installation as well as basic troubleshooting. The

student will also learn the processes and procedures surrounding digital

signal tests and measurements.

-CompTIA - A+ Essentials Completed, A+ Practical in Progress

Covers the fundamentals of computer technology, installation and

configuration of PCs, basic networking, laptops and related hardware.

-NEXXT Solutions Structural Cabling Certified

Design, install, understand and troubleshoot the integral solutions of

structural cabling and networks by using components of the Nexxt brand.

-LIGHT BRIGADE/ Fiber Optics 1-2-3 Design-Installations-Maintenance

Certified

Provides a practical understanding and the skills required to properly

design, install, splice, connectorize, test, troubleshoot and maintain

fiber optic networks. Content is applicable for fiber optic communications

systems in Telco, Broadband, and Premise (LAN) applications.

WORK EXPIRIENCE:

-Bright House Network

Oct 2010 to Jan 2013

-Service Tech / Installer Tech II / Escalations Team / Trainer

. Completes new connections, Re-connections and change of service

installations, upgrades, downgrades and disconnects.

. Installs and provides customer education on all Bright House Networks

issued equipment and services, HDTV configuration, Surround sound

systems, Gaming systems, Wireless networks and connection of personal

computers and devices utilizing the internet to connect to BHN

services.

. Utilize instruments such as Cable Locators, Signal Leakage Detector,

Volt Ohm Meter's, Ladders, DSAM Signal Level Meters & Modem Analyzers

and other system specific tools for splicing, fix and troubleshoot

different types of cables and connectors (Cat5e, Cat6, RG6, RG11,

RG59, RJ11, RJ45 and more).

. Knowledge and Troubleshooting of VoIP (Voice Over Internet Protocol),

Packet Loss, Radio Frequencies signal reading and understandings,

Signal Leakage and Interferences, Voltage and amps, cable routing and

infrastructure, Internet speed and configurations.

. Train new hires and report their progress and needs.

. Warehouse duties.

. Troubleshoot systems failures and use all my knowledge of RF signals

and cable systems to provide excellent customer services.

. Follow up on all escalations calls and do my best to find and solve

customer's needs.

. Maintain and report company vehicle as well as its inventory.

-RGS Security

Sept. 2007 to 2010

-Supervisor / Installer

. Installing, programming and supervising installations of electronic

security devices such as computer base DVR's, ALARMS SYSTEMS, SECURITY

CAMARAS between others.

. TCP-IP Setup, Dynamic DNS configuration for remote access, Router

configuration, Install Software OS, Computer Maintenance such as data

back-ups, General computer repairs.

. Make inventory orders, drive business truck, follow up installed

equipment, create and maintain the business webpage.

. Work with Costumer Service

Contact this candidate