ANDY D. GONZALEZ
-Saint Francis School - High School Diploma
-University of Puerto Rico / BA Finance (65 Credits)
Sept. 2006 to 2009
-Polytechnic University of Puerto Rico / Orlando
BA in Electrical Engineering/Telecommunications (Currently In Progress)
-NCTI Jones - Installer Course Certified
This course provides an overview of a broadband cable system, a working
knowledge from the signal sources to the customer premises equipment,
educating in proper installation as well as basic troubleshooting. The
student will also learn the processes and procedures surrounding digital
signal tests and measurements.
-CompTIA - A+ Essentials Completed, A+ Practical in Progress
Covers the fundamentals of computer technology, installation and
configuration of PCs, basic networking, laptops and related hardware.
-NEXXT Solutions Structural Cabling Certified
Design, install, understand and troubleshoot the integral solutions of
structural cabling and networks by using components of the Nexxt brand.
-LIGHT BRIGADE/ Fiber Optics 1-2-3 Design-Installations-Maintenance
Provides a practical understanding and the skills required to properly
design, install, splice, connectorize, test, troubleshoot and maintain
fiber optic networks. Content is applicable for fiber optic communications
systems in Telco, Broadband, and Premise (LAN) applications.
-Bright House Network
Oct 2010 to Jan 2013
-Service Tech / Installer Tech II / Escalations Team / Trainer
. Completes new connections, Re-connections and change of service
installations, upgrades, downgrades and disconnects.
. Installs and provides customer education on all Bright House Networks
issued equipment and services, HDTV configuration, Surround sound
systems, Gaming systems, Wireless networks and connection of personal
computers and devices utilizing the internet to connect to BHN
. Utilize instruments such as Cable Locators, Signal Leakage Detector,
Volt Ohm Meter's, Ladders, DSAM Signal Level Meters & Modem Analyzers
and other system specific tools for splicing, fix and troubleshoot
different types of cables and connectors (Cat5e, Cat6, RG6, RG11,
RG59, RJ11, RJ45 and more).
. Knowledge and Troubleshooting of VoIP (Voice Over Internet Protocol),
Packet Loss, Radio Frequencies signal reading and understandings,
Signal Leakage and Interferences, Voltage and amps, cable routing and
infrastructure, Internet speed and configurations.
. Train new hires and report their progress and needs.
. Warehouse duties.
. Troubleshoot systems failures and use all my knowledge of RF signals
and cable systems to provide excellent customer services.
. Follow up on all escalations calls and do my best to find and solve
. Maintain and report company vehicle as well as its inventory.
Sept. 2007 to 2010
-Supervisor / Installer
. Installing, programming and supervising installations of electronic
security devices such as computer base DVR's, ALARMS SYSTEMS, SECURITY
CAMARAS between others.
. TCP-IP Setup, Dynamic DNS configuration for remote access, Router
configuration, Install Software OS, Computer Maintenance such as data
back-ups, General computer repairs.
. Make inventory orders, drive business truck, follow up installed
equipment, create and maintain the business webpage.
. Work with Costumer Service