Customer Service Manager

EDUCATION

Bachelor of Science in Political Science w/ Concentration in Legal Studies

Kennesaw State University, Kennesaw, GA. December 2013

General Studies Associates Degree

Atlanta Metropolitan College, Atlanta, GA. June 2010

SUMMARY OF QUALIFICATIONS

Exceptional communication and interpersonal skills

Effective customer service and sales techniques

Strong technical and operational skills

Motivated and analytical

Comfortable with a fast paced, frequently changing environment

Multi-tasking and fast pace learning abilities

Uncommon ability to communicate information and ideas in writing so others will

understand

PROFESSIONAL EXPERIENCE

Front Office Manager; Department of Political Science and International

Affairs

Kennesaw State University, Kennesaw, Georgia December 2012 -

January 2014

. Provided friendly and professional customer service at all times

. Answered phones and responded to inquiries for prospective students

and community members

. Maintained daily records

. Attended meetings and conferences as required

Assistant Teacher/Tutor

Herman Pitner Elementary School, Kennesaw, Georgia

September 2010 - July 2011

. Increased student's scores from below grade level to functioning at

grade level through private tutoring and after school program training

. Helped students function in traditional classroom setting without

additional intervention

. Assessed and identified the individual learning styles for students

and applied hands-on teaching which resulted in the students ability

to academically improve

. Engaged in academic activities with selected students either one-on-

one or in small groups

. Completed daily and monthly paperwork highlighting the students

progress

Lead Consultant/Sales

Albany Beverage Company, Albany, Georgia

May 2006 - May 2007

. Accountable for the quality control procedure of shipments on a daily

basis

. Provided optimum level customer service to over 100 customers daily

. Helped promote and market corporate brand in the City of Albany,

Georgia and surrounding counties

. Directed and coordinated activities involving sales of manufactured

products, services or other subjects of sale

Manager

Footlocker, Albany, Georgia

October 2005 - February 2006

. Provided optimum level customer service to over 75 customers daily

. Served as the lead manager in created customer surveys to encourage

and increase overall customer satisfaction

TECHNICAL COMPETENCIES

Windows 9x/NT/XP ( Ethernet ( Navigator 4.0+ ( Internet Explorer 5.0+ (

Microsoft Word, Microsoft Excel, Microsoft PowerPoint( FrontPage 7.0 (

Outlook

PROFESSIONAL AFFILIATIONS

. Kappa Alpha Psi Fraternity, Inc.

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