Customer Service Medical Assistant
Resume:
Renae T inker
*** *** * ***** ***** Rd. Shelbyville, Tn. 37160
r t ******@*****.***
Objective
I am an upbeat, f lexible, energetic person with excellent patient care and customer
service skills. I am detail-oriented, highly efficient, results-focused professional
seeking a position with an established location. I am famil iar with most aspects of
logistics, patient care, customer service and guest services.
E ducation
Shelbyville Central High School, Diploma 1987
High Tech Institute Diploma 2010
University of Phoenix working towards Bachelors
Reference;
Renea Tucker, FNP 931-***-****
Allison Sanders 931-***-****
Sabreena Nevin 401-***-****
P ast work H istory
Xerox Ryder Division- Nashville Tennessee, Customer Service Specialist Agent
J byanua ry 2014 to present
Demonstrated aptitude and love for providing exceptional customer service
A natural enthusiasm for resolving problems, and the ability to stay cool under
p ressure
Dispatched service to any Ryder Rental, or sales and service units
Handled all the Platinum customers in United States and Canada area
Escalated any Daily issues with Ryder Shops or Recommended Service provider
Genesis Medical Clinic -Shelbyville, T N Receptionist / Medical Assistant / Bill ing
Specialist
October 2012 to July 2013
Opened and closed the clinic, which included making bank deposits.
A nswered patients' questions, addressed problems, issues or complaints.
Offered exceptional customer service with empathy to all patients.
B uilt patient confidence by actively l istening to their concerns and giving
appropriate
feedback.
Communicated information to patients about appointments made through
referrals.
2009-2012 National Urgent Care, L imited scope X-Ray / Medical Assistant
Opened and closed the clinic, which included making bank deposits.
Receptionist, Triage, X-Ray's when ordered, Shots / injections
Tests ordered by provider, such as strep, influenza, urinalysis etc.
Assisted with many procedures, Temporary Casting, Filing,
b illing entered new charges for Hospital and Nursing Home visits
2008-2009 Jostens, Shipping Clerk
P rocessed daily orders, efficiently and on time.
Built and maintained effective relationships with consumers, peers and upper
management.
P rocessed shipments, maintained, organized and stocked shelves.
Kept work area clean and maintained neatly and orderly.
2006-2008 Covenant T ransport, / Advance Dept. U nique Gift’s & Promo’s
P rocessed driver’s daily reports, transferred money to driver’s personal payroll
cards
Customer service, payroll deductions (limited). Answered multi l ine phones
M anaged Gift shop, opened and closed location, traveled to other locations to
help reset stores when new merchandise arrived.
2001-2004 Verizon Wireless, Customer Service Representative
Explained customers’ bills and charges, adjusted as needed
A dvised and evaluated the current plans for adjustments according to usage
Order and serviced all office equipment such as fax, printers, postage, collateral
answered phones, assisted in replacing equipment, made minor repairs to the
equipment
Shipped returned equipment to designated location
Audited inventory of phones, accessories and refurbished equipment
Opened and closed location, audited and prepared daily deposits as well as
opened and closed location.
1995-2000 Eaton Corporation, Packing Dept., Assembly, Shipping Dept.
Lever Line –bent gear shift levers, down loaded blue prints to machine.
Packed and shipped parts for transmissions. Assembled transmission
Worked in shipping, loaded transmissions on trucks via fork l ift.
Packed and shipped replacement parts ordered after hours.
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