Renae T inker

*** *** * ***** ***** Rd. Shelbyville, Tn. 37160

931-***-****

r t acduy4@r.postjobfree.com

Objective

I am an upbeat, f lexible, energetic person with excellent patient care and customer

service skills. I am detail-oriented, highly efficient, results-focused professional

seeking a position with an established location. I am famil iar with most aspects of

logistics, patient care, customer service and guest services.

E ducation

Shelbyville Central High School, Diploma 1987

High Tech Institute Diploma 2010

University of Phoenix working towards Bachelors

Reference;

Renea Tucker, FNP 931-***-****

Allison Sanders 931-***-****

Sabreena Nevin 401-***-****

P ast work H istory

Xerox Ryder Division- Nashville Tennessee, Customer Service Specialist Agent

J byanua ry 2014 to present

Demonstrated aptitude and love for providing exceptional customer service

A natural enthusiasm for resolving problems, and the ability to stay cool under

p ressure

Dispatched service to any Ryder Rental, or sales and service units

Handled all the Platinum customers in United States and Canada area

Escalated any Daily issues with Ryder Shops or Recommended Service provider

Genesis Medical Clinic -Shelbyville, T N Receptionist / Medical Assistant / Bill ing

Specialist

October 2012 to July 2013

Opened and closed the clinic, which included making bank deposits.

A nswered patients' questions, addressed problems, issues or complaints.

Offered exceptional customer service with empathy to all patients.

B uilt patient confidence by actively l istening to their concerns and giving

appropriate

feedback.

Communicated information to patients about appointments made through

referrals.

2009-2012 National Urgent Care, L imited scope X-Ray / Medical Assistant

Opened and closed the clinic, which included making bank deposits.

Receptionist, Triage, X-Ray's when ordered, Shots / injections

Tests ordered by provider, such as strep, influenza, urinalysis etc.

Assisted with many procedures, Temporary Casting, Filing,

b illing entered new charges for Hospital and Nursing Home visits

2008-2009 Jostens, Shipping Clerk

P rocessed daily orders, efficiently and on time.

Built and maintained effective relationships with consumers, peers and upper

management.

P rocessed shipments, maintained, organized and stocked shelves.

Kept work area clean and maintained neatly and orderly.

2006-2008 Covenant T ransport, / Advance Dept. U nique Gift’s & Promo’s

P rocessed driver’s daily reports, transferred money to driver’s personal payroll

cards

Customer service, payroll deductions (limited). Answered multi l ine phones

M anaged Gift shop, opened and closed location, traveled to other locations to

help reset stores when new merchandise arrived.

2001-2004 Verizon Wireless, Customer Service Representative

Explained customers’ bills and charges, adjusted as needed

A dvised and evaluated the current plans for adjustments according to usage

Order and serviced all office equipment such as fax, printers, postage, collateral

answered phones, assisted in replacing equipment, made minor repairs to the

equipment

Shipped returned equipment to designated location

Audited inventory of phones, accessories and refurbished equipment

Opened and closed location, audited and prepared daily deposits as well as

opened and closed location.

1995-2000 Eaton Corporation, Packing Dept., Assembly, Shipping Dept.

Lever Line –bent gear shift levers, down loaded blue prints to machine.

Packed and shipped parts for transmissions. Assembled transmission

Worked in shipping, loaded transmissions on trucks via fork l ift.

Packed and shipped replacement parts ordered after hours.

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