Customer Service Medical

JENIFER E. WILLIAMS

**** ********* *****

MAYFIELD HEIGHTS, OHIO 44124

440-***-****

OBJECTIVE:

To secure an active challenging career with an outstanding ethical organization where there is

ample room for growth and progression.

WORK EXPERIENCE:

JUST LIKE FAMILEE 2012-

2014

7519 Mentor Avenue

Mentor, Ohio 44060

JUST LIKE FAMILEE OFFICE MANAGER-Direct overall office activities as directed by the

Administrator in accordance with current regulations and guidelines. Organize and supervise all

of the administrative activities that facilitate the smooth running of an office. Compose, compile,

and audit charts. Maintain accurate order of open charts, prepares closed charts. Assumes

responsibility for Admission and Discharges. Ensures Certifications, Re-certifications and

Discharges are signed in a timely manner. Notifies MD in reference to compliance of customer

visits and progress notes. Scheduling of all Nursing Staff and mandatory in-services. Answer all

telephone inquiries and correspondence. Maintains excellent rapport with various agencies to

build client base. Provides excellent customer service, ensures customers and families receives

highest quality of service in a caring and compassionate atmosphere which recognizes the

individual needs and rights. Detailed oriented, the ability to multi-task; maintains a high level of

accuracy and confidentiality handling patient concerns and medical records.

MARCUS GARVEY ACADEMY 2008-

2011

540 E. 105th Street

Cleveland, Ohio 44108

MARCUS GARVEY ACADEMY SCREENER-Schedule and conduct Vision and Hearing

screenings for grades K-8. Compose and compile detailed reports for all grade levels regarding

screenings. Provide follow-up screenings for all failed tests. Scheduled and conduct required in-

services for all staff. Provide excellent customer service, detailed oriented; the ability to multi-

task. Maintains a high level of accuracy and confidentiality regarding student health concerns

and medical records.

-2-

CUYAHOGA COUNTY BOARD OF HEALTH 2001-

2008

5550 Venture Drive

Parma, Ohio 44129

RICHMOND HEIGHTS SCHOOL DISTRICT CLINIC ASSISTANT-Responsible for the

preparation and maintenance of student medical records. Schedule and conduct Kindergarten

Registration, Vision and Hearing screenings grades K-12 in compliance with the state of Ohio.

Compose and compile statistics, which consisted of 1180 students. Writes detailed weekly,

monthly, and quarterly medical records and state reports. Address the needs and concerns of

children. Medication administration and basic first aid. Maintains a high level of accuracy and

confidentiality handling medical records and student health concerns.

*References available upon request

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