Customer Service Assistant

Latoya Hicks, CPT

**** **** **** **** ************, FL 32244

904-***-**** / *************@*****.***

OBJECTIVE

Hard working, detail oriented person seeking a position where I can apply the foundation that I received at Everest

University

CERTIFICATION

American Phlebotomy Association Jacksonville, FL

Certified Phlebotomist 4/2014

EDUCATION

Everest University Jacksonville, FL

Medical Assisting Diploma 4/2014 – Present

Anticipated Graduation Date 2/2015

Everest University Jacksonville, FL

Expanded Function Dental Assisting Diploma 1/2010-9/2010

All in One Healthcare Institute Jacksonville, FL

Nursing Assistant 8/2012

SKILLS

•

• Customer Service • Microsoft Office

• Triage • ICD-10& CPT coding

• Vital Signs • Electronic Medical Records Management

• Injections Software: Claims Gear

•

• Wound Care Bandaging, Casting Impressions

•

• Procedural Tray Set Up Whitening Tray Fabrication

•

• Patient Registration & Scheduling Charting

•

• Patient Insurance &Verification Basic Orthodontics

•

• Phlebotomy Traditional and Digital Radiography

•

• IV Observation Dentrix Software

•

• Diagnostic Procedures Sealants

• Lab Inventory Control

• EKG

EXPERIENCE

Great Expressions Dental Jacksonville, FL

Dental Assistant Externship (120 Hours) 8/2010-9/2010

• Assisted physician with dental fillings and crowns; preparation for dentures

• Performed X-rays

• Sterilized instruments and equipment, set up surgical trays and stocked rooms

Absolute Assistant Living Orange Park, FL

Certified Nursing Assistant 12/2008-5/2009

• Recorded vital signs, gathered information from caregivers, nurses, or physicians about patients’ condition,

treatment plans, or appropriate activities

• Assisted in medication distribution

• Answered patient call signals to determine patients' needs

• Reviewed patients' dietary restrictions, food allergies, and preferences to ensure patient receives appropriate diet

• Measured and recorded food and liquid intake or urinary and fecal output, reporting changes to medical or nursing

staff

• Observed or examined patients to detect symptoms that may require medical attention, such as bruises, open

wounds, or blood in urine

• Documented or otherwise report observations of patient behavior, complaints, or physical symptoms to nurse

McDonalds Jacksonville, FL

Cashier 4/2007-9/2008

• Greeted customers entering establishments while providing excellent customer service

• Responsible for contents of cash register, accepted payments from customers, and make change as necessary

• Served customers in eating places that specialize in fast service and inexpensive carry-out food

• Communicated with customers regarding orders, comments, and complaints

• Relay food orders to cooks, notified kitchen personnel of shortages or special orders

CERTIFICATES

CPR Certificate, Everest University 2014

HIPAA & OSHA Compliance Training Certificate, Everest University 2014

Phlebotomy/Venipuncture Certificate, North Florida Medical Institute 2014

Latoya Hicks, CPT

6025 Gulf Road West Jacksonville, FL 32244

904-***-**** / *************@*****.***

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