Customer Service Manager

Travis Hill

**** * ***** ***, ** ***** 801-***-****

Objective

A POSITION THAT WILL PROVIDE THE OPPORTUNITY TO MAKE A

STRONG CONTRIBUTION TO COMPANY GOALS THROUGH CONTINUED

DEVELOPMENT OF PROFESSIONAL SKILLS.

Employment

PURCHASING MANAGER/SHOP MANAGER 04/2005 - PRESENT

Ace Fab and Welding Odgen, UT

Managing two separate teams to accomplish company directed

goals. Provide customer service for sales, and problem

solving for the company. Manage inventory using a catalog

numbering system. Order all items for

fabrication/purchasing. Read blue prints of larger jobs in

which I take scaled measurements to provide accurate bids

for larger contractors. Make computer programs in excel,

power point, word, etc. in order to make the other

management duties easier. Program CNC routing machinery in

order to produce customized profiled materials for fencing

and railing applications in vinyl. Proficient in welding in

mig, arch, along with numerous other hand tool applications

in which I use everyday such as drills, grinders, wrenches,

pneumatic tools, screwdrivers, hammers, cutoff machinery,

press punch machines, painting guns, powder coating

equipment. Manage and operate a separate satellite location

independently of any direct supervision of which produces

all of the vinyl products installed by Ace Fab and welding.

On site bidding of fencing/railing jobs for customers.

Responsible for hiring, terminating, and discipline of

employee's under my direct supervision. Working with other

upper level management teams to accomplish goals set forth

by the company in order to produce more revenue for the

company. OSHA certification on numerous motorized lifts,

such as fork lifts, reach lifts, and hand trucks. In charge

of making sure employee's follow all safety operations in

the shop and continually wear proper safety equipment, such

as safety glasses, steel toe boots, and hand protection,

along with providing these materials to the employee's.

Also maintaining all protective equipment for painters,

powder coaters, and any equipment needed for proper safety

procedures to be followed at all times. Use fractions and

decimals conversions in order to manufacture products with

the correct tolerances.

Assistant Manager/ Customer Service 06/2008-

Present

Blockbuster Video Clinton, UT

Managing other team members in order to hit sale specific

goals and also to accomplish tasks set forth by the

manager. Provide excellent customer service while

continuing knowledge of product s offered by the company.

Deal with customer issues and account disputes dealing with

incorrect information or possible employee mistakes on

customer accounts.

Assistant Manager 08/2001 - 04/2005

Jiffy Lube Int. Roy, UT

Managing a crew of 8 to 10 employees to accomplish daily

goals. Responsible for hiring, scheduling, organizing and

terminating all personnel. Maintaining the correct levels

of inventory. Ordering all products need for the center.

Working with numerous hand tools on a daily basis such as

wrenches, pneumatic tools, hammers, hand pumps,

screwdrivers, and specialized hand tools required for

changing and maintaining vehicles. Operation of different

machinery to exchange engine coolant, transmission fluids,

differential gear oils, and regular motor oils. Provide

information for the customers as to the necessity of

preventative maintenance on their vehicles by using

computerized information provide by the vehicle

manufacturer. Make sure that everyone in the facility had

proper safety equipment at all times such as safety

glasses, slip resistant boots, and hand protection.

Assistant Manager 02/1998 - 08/2000

Discount Tire Co. Layton, UT

Managing a crew of 10 to 15 employees to accomplish work

orders in a timely fashion. Hire Terminate, and discipline

all crew members for the facility. Maintain and order

inventory according to the trends of customer needs for

products we provide. Achieve excellent customer service

through customer interaction on a daily basis. Use

compressed air operated machinery to remove tires from

vehicles, change tires on the vehicles with new tires, and

use computerized machinery to balance the tires before

putting them on the vehicles. Calibration of all machinery

in the shop for proper operation, maintain machinery

through proper procedures every morning. Instill safety to

every employee working in the facility by providing proper

safety equipment such as safety glasses, back braces, and

proper foot wear.

Education

BACHELORS OF SCIENCE DEGREE IN BUSINESS; IT EMPHASIS

NOVEMBER 13, 2012

University of Phoenix Layton, Utah

Finished a degree of business and incorporating such things

as computer networking, programing, and basic Information

technology into the business atmosphere. Working on a

knowledge of business ethics, economics, business

infrastructures, and business models to incorporate this

knowledge into a career instead of a job.

Skills

( EXCELLENT TROUBLESHOOTING AND ANALYTICAL SKILLS

. Knowledgeable computer skills: Microsoft Excel, PowerPoint, Word, C++

Programming

. Excellent interpersonal skills, and exceptional work ethic.

( Well-organized and proficient with details

( Excellent interpersonal and team skills

. OSHA certification on forklifts

. Proficient knowledge of computer hardware, and software applications

. 13 years of managerial experience

. Ability to read and understand blue prints for information take

off's, bidding, proposals

. Use and knowledge of numerous hand tools including electric, manual,

and pneumatic

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