Customer Service Manager

Daniel C. Tsottles

*** *. ********* **. ********, MD 21093

410-***-**** **********@****.***.***

Educational History

Notre Dame of Maryland University - School of Pharmacy

Graduation: Spring 2016 (If continued - First 2 years currently

completed)

Program: Doctor of Pharmacy (Pharm.D.)

Towson University

Graduation: Currently Pending - Dual Degree Program once 2 years of

Pharmacy School is completed

Major: Bachelor of Science in Medicinal Chemistry/Pharmacy Dual-

Degree (BS/PharmD)

Concentration: Pre-pharmacy & Medicinal Chemistry

Related Courses:

Undergraduate Level Courses

Analytical Chemistry (with Lab)

Calculus (with Lab) I

General Biology (with Labs) I & II

General Chemistry (with Labs) I & II

General Physics (with Lab) I

Human Anatomy & Physiology (with Labs) I & II

Medical Microbiology (with Lab - culturing bacteria & using

antibiotics)

Organic Chemistry (with Labs - chemical synthesis) I & II

Physics Light and Color (with Lab)

Statistics (for science/math majors) & Business Statistics

Graduate Level Courses - Pharmacy School

Applied Biomedical Sciences Workshop (with Lab)

Biochemistry

Biopharmaceutics & Clinical Pharmacokinetics

Care of Diverse Populations

Clinical Research Design

Developing the Leader Within

Foundations of Pharmacy Practice

History of Pharmacy

Immunology

Introductory Pharmacy Practices Experience I & II

Pharmaceutical Calculations

Pharmaceutics (with Labs) I & II

Pharmacist Care Lab I, II, III, & IV

Pharmacotherapeutics of:

I: Principles of Medicinal Chemistry and Pharmacology

II: Principles of Pharmacotherapeutics

III: Self-Care & Dermatologic Disorders

IV: Infectious Disease (Antibiotics, Antifungals, and

Antivirals)

V: Gastrointestinal Disorders

VI: Hematologic, Rheumatologic Disorders & Surgery

VII: Pulmonary Disorders

VIII: Cardiovascular Disorders

Pharmacy & the U.S. Healthcare System

Pharmacy Law & Ethics

Pharmacy Practice Management

Women's Health Issues

Experience:

Access to a full Chemistry Laboratory - Spring 2006 - 2010

Access to a full Pharmaceutics & Pharmaceutical Chemistry Laboratory -

Fall 2010 - Spring 2011

Access to a full Pharmacy: Community & Grocery Store - Fall 2008 -

Spring 2013

Experience with diverse chemical reactions in various fields of

science (ADME, Adverse Drug Reactions, Clinical

Pharmacokinetics, Drug Interactions, Organic Chemistry,

Pharmacology, Pathophysiology, Pharmaceutics, etc.)

Experience in checking and testing of chemical yields (Antibiotic

Spectrum, Content Uniformity, Friability Testing, Laboratory

Equipment, Pharmaceutical Calculations, Purity, Substance(s))

Experience at University of Maryland Medical Center in all of the

Hospital's Pharmacies and in Pharmacy Administration - Spring

2012 & Spring 2013

Awards & Honors:

Dean's List Spring 2009 semester at Towson University

Work History:

Lykos Pharmacy, Timonium, MD ~August 2008 to September 2009

. Certified Pharmacy Technician (CPhT)

o Cashier / Counter Attendant/ Customer Service /

Prescription Deliveries

o Telephone Operator with customers, doctors, and

insurance companies

o Performed redundant tasks to allow the Pharmacist

time to counsel patients properly

o Completed the prescription filling process: Decipher

prescriptions, enter information into computer

system, count medications and label bottles to allow

the pharmacist to make the final check, then dispense

Rx & OTC medications to patients

Giant Pharmacy, Timonium, Cockeyesville, Waverly Baltimore (3 stores),

MD October 2009 to May 2013

. Certified Pharmacy Technician (CPhT)

o Cashier / Counter Attendant/ Customer service /

Prescription Deliveries (Rarely)

o Telephone Operator with customers, doctors, and

insurance companies

o Performed redundant tasks to allow the Pharmacist

time to counsel patients properly

o Completed the prescription filling process: Decipher

prescriptions, enter information into computer

system, count medications and label bottles to allow

the pharmacist to make the final check, then dispense

Rx & OTC medications to patients

Carrabbas Italian Grill, Cockeyesville, MD ~November 2008 to August

2009

. Server Position with Customer Service and the requirement

to meet Manager or Proprietor needs

o Provided information about menu ingredients to

customers while kindly and professionally taking

their order(s)

o Using strong and concise communication with customers

and members of the staff and management

Sherwood Hill Liquor Store, Cockeyesville, MD ~ 2006 to 2008

. Apprentice Position with Customer Service skills and the

requirement to meet Manager needs and pace of the store

o Provided information about liquor, wine, and beer

ingredients and flavors to customers while trying to

make sales in a kind manner

o Assist the boss at the cash register and bag up the

customer purchases / price the products in the store

/ move large quantities of spirits to be sure that

there were always cold or temperature appropriate

beverages

o Using and applying my acquired knowledge (via

reading) and expertise to match dinner foods to

appropriate wines

Activities:

Ability to take proper Vitals, Review of Systems, & detail findings in

SOAP Note of a patient in a long-term care facility for the

benefit of their health

Advo-caring Association with Gilchrist Hospice center in Towson, MD

Advo-caring Association with ARC of Baltimore in Baltimore locations,

MD

APhA- American Pharmacists Association member - 2011

APhA- Immunization Certified

Attended Inter-professional Education Workshop to learn the roles of

other professionals in the healthcare field and in turn teach

them the duties of a pharmacist

Co-founded a team to participate in the Towson University Co-ed

Intramural Basketball League - Spring 2006

Community service promoting HIV/AIDS awareness and testing at Towson

University

CPR & AED Certified

Introductory Pharmacy Practice Experience 1 - Walgreens Pharmacy, MD

Introductory Pharmacy Practice Experience 2 - UMMC

Pharmacy Club at Towson University - 2009 & 2010

SAACS Club at Towson University (an official branch of the Student

Affiliates of the American Chemical Society) - 2009 & 2010

Teaching the importance, purpose, and practice of proper Hand Washing

Skills to underclassman and children at NDMU

Volunteered time as a Towson University student to do free peer

tutoring in Chemistry and Biology

Volunteered to take the blood pressure of patients at a community

pharmacy

Volunteered to show Prospective Pharmacy Students the NDMU Campus and

Laboratories

Volunteer work through Towson University: A group of students active

in the community gathered at the Baltimore County Chamber of

Commerce and cleaned the streets of the Towson Metropolitan Area

of litter and garbage to be properly recycled - Fall 2010

Lab Skills:

Accuracy, Precision, and Tolerance of Common Analytical Glassware.

Aseptic Technique, Autoclave, and Sterilization knowledge.

Chemical Synthesis: Skills learned in organic chemistry and practiced

in lab.

Clean Room Experience

Direct Titration (Acid-Base Titration)

FAAS - Flame Atomic Absorption Spectrophotometry

Fume Hood: Experienced in working with different hoods and knowledge

of the proper cleaning procedures for various exhaust airstream

hoods, an example being a Laminar Flow Hood.

GC - Gas Chromatography

Gravimetric Analysis

HPLC - High Performance Liquid Chromatography

IC - Ion Chromatography

ICP-MS - Inductively Coupled Plasma - Mass Spectrometry

IR - Infrared Spectroscopy

ISE - Ion-Selective Electrode measurements

Laboratory Notebooks and Reports kept meticulously accurate and

organized.

MS - Mass Spectrometry analysis

Microscopes: Vast experience using microscopes in microbiology to

determine the characteristics of cultured bacteria such as size,

morphology, gram stain, other staining techniques/assays/tests,

antibiotic susceptibility and resistance, and ultimately

determination of the genus and species of a given bacterium.

NMR - Nuclear Magnetic Resonance Spectroscopy (1H-NMR & 13C-NMR)

Pharmaceutics Experience: Skills learned in class and practiced in the

laboratory including creating and testing all pharmaceutical

dosage formulations.

Potentiometric Titration

TLC - Thin Layer Chromatography

Safety Procedures: Practiced unaccompanied and in group or team lab

exercises.

UV - Visible Spectrophotometry

Volumetric Analysis (Precipitate-forming Titration)

Waste Disposal: Knowledge of proper disposal of chemical,

pharmaceutical, and biohazardous waste products via laboratory

and hospital protocols.

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