Janet M. Congdon
St. Charles, MO 63301
I supervised a team of ten customer service representatives in a call center environment, and implemented changes in
training programs within the department. Reviewed product and procedures with client, maintained their orders for
future product and insured timely updates and delivery.
I have experience with various computer hardware, IBM, Apple, Hewlett-Packard, etc. both mainframe and personnel
computers. I am proficient with Microsoft Office 2007 software package; I have various software experiences with the
different computers. I have general office experience on all types of office equipment.
Skills: Proficient in Microsoft Office 2007, Medical terminology, Lotus Notes, Quick Books, Keypoint software,
Nistevo tracking systems, Wal-Mart appointment scheduling, Apple Works, Mac OS X, AS400, Windows 7, plotters,
microfilm and microfiche systems. 10 key by touch.
01/2013 – 01/2014
600 West Van Buren, Suite 710
Chicago, IL 60607
Temporary employee assigned to CitiMortgage, Inc. as an office clerk checking mortgage modifications for accuracy
during the refinancing process. If corrections are needed creating an avadavat to correct any errors for customer.
06/2011 – 03/2012
United Global Logistics, LLC
P.O. Box 250
St. Peters, MO 63375
Brokered freight loads to trucking companies and owner operators, dispatched drivers for pickup and delivery of loads.
09/10 – 01/2011
5555 St. Louis Mills Blvd
Hazelwood, MO 63042
NICS Counter Cashier
I was a seasonal employee calling the National Instant Criminal Background Check System during the prime hunting
and Christmas season. Checking the paperwork and notifying customers of their status to purchase a firearm.
12/2008 – 05/2010
Kelly Services Inc.
Ste 100 Bldg A
2833 E. Battlefield St.
Springfield, MO 65804
Administrative assistant, general office, data entry, and mail clerk as a temporary employee.
09/2007 – 12/2008
Pepsi-Cola of Colorado Springs
3605 N. Stone Ave.
Colorado Springs, CO 80907
Account Receivables Clerk
Account receivables posting of cash, collection calls, and reconciliation of accounts, generating statements and
handling call from customers concerning account.
05/2004 – 05/2007
Twin City Transportation, Inc.
3201 W. 65th St.
Little Rock, AR 72209
During hurricane Katrina planned evacuation routes for drivers in the southeastern United States, to get them safely
home. Broker freight loads with trucking companies and owner operators. Dispatch truck drivers to locations for
pickup and delivery of loads. Set pickup and delivery appointments with customers, follow up to ensure on time
pickup and delivery.
09/2003 – 05/2004
Riverside Motors Inc.
8 Colonel Glen Plaza Drive
Little Rock, AR 72210
Greeted clients, entered service orders, and called when vehicle had been serviced. To improve client services, I called
clients regarding their experience with the dealership.
03/2000 – 08/2002
Senior Account Representative
Researched resolutions for client owned web sites that were not working correctly. Trained new employees within the
Account Representative department also supervised within the department.
Ozarks Technical College
2009 – 2010
Health Information Management