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Customer Service Administrative Assistant

United States
April 24, 2014

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Janet M. Congdon

**** *. ******** **.

St. Charles, MO 63301

636-***-**** (Cell)

I supervised a team of ten customer service representatives in a call center environment, and implemented changes in

training programs within the department. Reviewed product and procedures with client, maintained their orders for

future product and insured timely updates and delivery.

I have experience with various computer hardware, IBM, Apple, Hewlett-Packard, etc. both mainframe and personnel

computers. I am proficient with Microsoft Office 2007 software package; I have various software experiences with the

different computers. I have general office experience on all types of office equipment.

Skills: Proficient in Microsoft Office 2007, Medical terminology, Lotus Notes, Quick Books, Keypoint software,

Nistevo tracking systems, Wal-Mart appointment scheduling, Apple Works, Mac OS X, AS400, Windows 7, plotters,

microfilm and microfiche systems. 10 key by touch.


01/2013 – 01/2014

Advantage XPO

600 West Van Buren, Suite 710

Chicago, IL 60607

Office Clerk


Temporary employee assigned to CitiMortgage, Inc. as an office clerk checking mortgage modifications for accuracy

during the refinancing process. If corrections are needed creating an avadavat to correct any errors for customer.

06/2011 – 03/2012

United Global Logistics, LLC

P.O. Box 250

St. Peters, MO 63375



Brokered freight loads to trucking companies and owner operators, dispatched drivers for pickup and delivery of loads.

09/10 – 01/2011


5555 St. Louis Mills Blvd

Hazelwood, MO 63042

NICS Counter Cashier


I was a seasonal employee calling the National Instant Criminal Background Check System during the prime hunting

and Christmas season. Checking the paperwork and notifying customers of their status to purchase a firearm.

12/2008 – 05/2010

Kelly Services Inc.

Ste 100 Bldg A

2833 E. Battlefield St.

Springfield, MO 65804

Temporary Employee


Administrative assistant, general office, data entry, and mail clerk as a temporary employee.

09/2007 – 12/2008

Pepsi-Cola of Colorado Springs

3605 N. Stone Ave.

Colorado Springs, CO 80907

Account Receivables Clerk


Account receivables posting of cash, collection calls, and reconciliation of accounts, generating statements and

handling call from customers concerning account.

05/2004 – 05/2007

Twin City Transportation, Inc.

3201 W. 65th St.

Little Rock, AR 72209

Freight Broker/Dispatcher


During hurricane Katrina planned evacuation routes for drivers in the southeastern United States, to get them safely

home. Broker freight loads with trucking companies and owner operators. Dispatch truck drivers to locations for

pickup and delivery of loads. Set pickup and delivery appointments with customers, follow up to ensure on time

pickup and delivery.

09/2003 – 05/2004

Riverside Motors Inc.

8 Colonel Glen Plaza Drive

Little Rock, AR 72210

Client Services/Cashier


Greeted clients, entered service orders, and called when vehicle had been serviced. To improve client services, I called

clients regarding their experience with the dealership.

03/2000 – 08/2002

Interliant, Inc.

Norcross, GA

Senior Account Representative


Researched resolutions for client owned web sites that were not working correctly. Trained new employees within the

Account Representative department also supervised within the department.


Ozarks Technical College

2009 – 2010

Springfield, MO

Health Information Management

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