Management

Mark Glupczynski

Email – ********@***.***

**** ******** ***.

Las Vegas, NV 89121

Summary of Qualifications

Through my formal education and professional training, I have developed expertise in patient access, patient

accounting, Enterprise Access Directory (EAD), leadership and management. I am experienced at developing and

implementing managerial strategies to improve hospital efficiency. I am proficient in Microsoft Office, Invision/SMS

and MIDAS software. As a genuine people person I interact positively with management, peers, subordinates and

clientele of diverse backgrounds. I am an articulate trainer and motivator, skilled at explaining complex concepts. I

work well as part of team or independently. Always display a positive customer service attitude and professional

appearance.

Professional Experience

Admitting Manager, North Vista Hospital, North Las Vegas (June 2011 to Nov.

2011)

Supervised all check in procedures regarding the Admission/Registration process, triage screening,

interviewing and processing of patients, insurance and billing procedures. I also screened, trained, motivated

and evaluated 29 staff members. I was accountable for smooth functioning of: admission and treatment

eligibility, beneficiary travel, and emergency room patient processing. Notable accomplishment was the

development and implementation of a telephone triage program.

Admitting Manager, Valley Hospital – Las Vegas, NV (Feb. 2005 to June 2011)

In this 24 hour operation I was fully responsibility for insurance verification, all inpatient/outpatient

registrations, emergency room registrations, cashier, bed placement, customer service, and cash collections.

I managed insurance pre-authorizations for various procedures and hospital admissions. I administered the

budget for the admitting department, keeping expenditures within established parameters. I participated on

several interdisciplinary teams (physicians, nurses, consultants, administrative management, etc) to improve

service and avoid duplication of efforts. I motivated and supervised 35 staff members and created employee

work schedules. I prepared employee job appraisals. Notable achievements include: Implementation of

Self Service Kiosk, Express Patient Check-In for all scheduled registrations both inpatient and

outpatient, Best Practices throughout the Universal Health Systems acute care hospitals. I

participated in several task force groups at the request of the corporate office. I was team leader on

two “Lean Six Sigma” teams that related to streamlined registration processes and reduced patient

wait times.

Admitting Manager, Mountain View Hospital, Las Vegas (Jan. 2003 to Nov. 2003)

While at Mountain View Hospital I was fully responsibility for insurance verification, all inpatient/outpatient

registrations, emergency room registrations, cashier, bed placement, customer service, and cash collections.

I managed insurance pre-authorizations for various procedures and hospital admissions. I administered the

budget for the admitting department, keeping expenditures within established parameters. I participated on

several interdisciplinary teams (physicians, nurses, consultants, administrative management, etc) to improve

service and avoid duplication of efforts. I motivated and supervised 35 staff members and created employee

work schedules. I prepared employee job appraisals.

Notable achievements include: exceeding cash goal every month, participation on several task forces

at the request of the corporate office

Sr. Financial Services Manager-ED Registration Cedars Sinai Medical Center, Los

Angeles

During my two years at Cedars Sinai, I was fully responsible for insurance verification all

inpatient/outpatient registrations, emergency room registrations, cashier, bed placement, customer service,

and cash collections. I managed insurance pre-authorizations for various procedures and hospital

admissions. I administered the budget for the admitting department, keeping expenditures within established

parameters. I participated on several interdisciplinary teams (physicians, nurses, consultants, administrative

management, etc) to improve service and avoid duplication of efforts. I motivated and supervised 35 staff

members, created employee work schedules, and prepared employee job appraisals.

Education

Illinois Valley Community College- AA Management, 1976

University of Illinois at Springfield- BA in Business Management, 1978

References will be furnished upon request.

Contact this candidate