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Manager Customer Service

Location:
United States
Salary:
75000
Posted:
April 24, 2014

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Resume:

Kelvin L. Gates

*** ********* *****, *********, ** 30016 • Phone: 404-***-**** • Email:acduq5@r.postjobfree.com

Objective:

Seeking a managerial role in the Transportation and Rail Industry with an organization

that encourages growth, and allows me the opportunity to contribute my 20 years of

experience and results oriented leadership skills.

Experience:

Road and Rail Services, Atlanta, GA

Assistant Terminal Manager, (June 2012 – Present)

• Oversee and manage both office and yard management and personnel

• Responsible for overall quality, safety and production for facility

• Perform Terminal Manager back-up in times of need

• Ensures all corporate and client reports and billing are completed

• Effectively communicates with customer and outside contractors

• Ensure compliance with all applicable OSHA, EPA, FRA, and DOT regulations

Pro Source, Inc, Atlanta, GA

Driver /Manager, (September 2011 - June 2012)

• Manage and give direction to drivers

• Conducted daily inspection of vehicles and equipment

• Ensured that load is secure before transporting

• Performed daily, safe operation of vehicle and equipment

• Maintained accurate records of pick-ups and deliveries transactions

• Provided excellent customer service

Pro Source, Inc, Atlanta, GA

Safety and Compliance Manager, (September 2007 – March 2011)

• Managed the operation and directed onsite driver supervisors at all locations

• Oversaw the recruitment of drivers and new hires for all locations

• Conducted interviews for potential new hires and define company policies and

procedures

• Authorized and scheduled drivers for pre-employment and random drug testing

• Maintained the DQ files of 125+ drivers and audited driver logs for compliance

• Ensured that all drivers were in compliance with DOT rules and regulations

• Coordinated driver safety meetings and implement disciplinary actions for

infractions

• Contacted customers weekly to ensure work performance is satisfactory

• Evaluated and investigated accidents

Pro Source, Inc Atlanta, GA

Onsite Driver Supervisor, (January 2007 – September 2007)

• Managed the daily pick-ups and deliveries for a Fortune 500 company (UPS)

• Planned and schedule routes daily for 18 drivers

• Monitored customer pick-ups and deliveries for timeliness

• Prepared driver’s route boxes containing necessary documents for daily operation

• Served as liaison for the service and maintenance of all rental equipment

• Met with Transportation Supervisor for weekly progress reports

Opengates Transportation, Conley, GA

CEO/Owner, (May 2002 – September 2006)

• Oversaw the total operations of the Company

• Maintained that operations are in compliance with DOT rules and regulations

• Managed accounts receivables and payables

• Generated business leads and negotiate contracts and rates

• Coordinated the scheduling, routing and maintenance of all equipment

• Cultivated and managed customer relationships to ensure highest quality of

service

Old Dominion Freight Lines Co. Conley, GA

Driver, (August 1997 – May 2002)

• Conducted daily inspection of vehicles and equipment

• Ensured that load is secure before transporting

• Performed daily, safe operation of vehicle and equipment

• Maintained accurate records of pick-ups and deliveries transactions

• Provided excellent customer service.

Certificates and License:

• Certified Train Inspector, Road and Rail Services

• CDL Class A License, Alliance Tractor Trailer Training

• Forklift Certified, JJ Keller & Associates, Inc

Education & Training:

• DeKalb Technical College

• Trident Technical College

Skills

• Proficiency in management, operations, compliance, and human resources

• Experienced project manager, scheduler, and warehouse manager

References are available upon request



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