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Customer Service Manager

Kingston, ON, Canada
April 24, 2014

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D aniel Stoap

905-***-**** ***

M ohawk Road

O akville, Onta r io L6L 6P9

To secure a social services field placement position with Erin Mi lls Youth Centre.

H ighlight of Qualifications

• 4 years of experience working directly with diverse customers.

• Demonstrate a high level of patience, empathy, and self-awareness.

• Outstanding listening skills, and time management skills.

• Computer skills: MS Word, PowerPoint, Excel, Access, Publisher, In ternet


Education / T raining

Currently completing D iploma: Social Service Worker

(September 2013 – April 2015)

Sheridan College

Course includes: Social Service Worker Foundations

Dimensions of Teams and Small Groups

Social Diversity in Contemporary Canada


Social Service Worker Field Placement

Community Development

Social Justice and Social Change

Relevant Skills, Experience and Knowledge

• Volunteer Assistant Coach, Oakville M inor Baseball Association (OMBA),

11 and 12 year old baseball team

• Volunteer Salvation Army, Oakville

• Volunteer Community Worker, Food for Life, Oakville

Work Experience

Line Cook: T in Cup Upper Class Sport’s Ki tchen, Oakville (November 2009 –

September 2012, December 2013 – Present) Part-t ime

• Prepare fine cuisine and pub fare food

• Remain calm during busy lunch and dinner rush’s, utilize team work skills

Kitchen Manager: Moser’s Patio and Grill, Burlington (September 2012 –

November 2013) Full-t ime

• Remain Calm and think clearly when dealing with difficult customer’s

• Acquired and utilized leadership skills

Customer Service: Food Basics, Burlington (June 2005 –

November 2009) Part-time

• Acquired and applied excellent communication skills with customers

Portfolio and References

Available upon request.

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