Resume

Sign in

Customer Service Manager

Location:
Houston, TX
Salary:
$40,000/year
Posted:
April 24, 2014

Contact this candidate

Resume:

Austin Dale Williams

**** **** ******

337-***-**** or 337-***-****

DeRidder, LA 70634

acdup2@r.postjobfree.com

Career Profile

. Diligent, hardworking professional knowledgeable in all areas of

commercial insurance account maintenance and production, with a

background in management and cost control for (2+) years.

. Displays excellent customer service and computer skills with

proficiency in MS Office Suite (Excel, Outlook, PowerPoint, & Word),

Quicken, Novell GroupWise, ImageRight, as well as proprietary

programs: ICAMS (Insurance Claims and Management System), Geaux/UMS

(Underwriting Management System), RealSafe, Audit Unplugged, & fNet.

. Reputation for team building techniques and interpersonal

communication skills.

. Provides superior analysis when making day-to-day decisions to enhance

a commercial book of business as well as its profitability.

. Understands and can handle all types of insurance (Personal,

Commercial, Auto, Home, & Life) with a heavy emphasis in Workman's

Compensation.

Experience

AMERISAFE, Inc.

Specialty provider of Workers' Compensation Insurance

Assistant Underwriter

04/25/2012 - 01/10/2014

While reporting directly to the Regional Vice President, I support and

maintain all functions and responsibilities of the Underwriting Management

Team as described below.

. Responsible for the quoting New and Renewal Business in the following

States: IA, IN, IL, LA, KS, KY, MN, MO, NE, NC, SC, TX, & WI.

. Maintains interoffice communications with the Audit, Claims, Fraud,

Marketing, Policy Services, & Safety Departments to ensure cohesive

and comprehensive maintenance of every individual account.

. Maintains a Book of Business in excess of five hundred (580+) accounts

totaling more than $8.23 Million worth of Estimated Annual Premium.

. Acquiring and maintaining knowledge of the state mandated deadlines

for issuing Notices of Cancellation, Non-Renewal, and Premium Increase

Letters to the agencies and insureds.

. Reviewing Loss Control Reports and issuing Safety Recommendations to

the agencies when applicable.

. Applying the experience modification factor, schedule rating, CCPAP,

and Texas Health Network credit to determine the net/reporting rates

when quoting the account.

. Understand and handle all types of insurance (Personal, Commercial,

Auto, Home, & Life) with a heavy emphasis in Workman's Compensation.

. Completing and filing the Schedule Rating form when S.R. Credit or

Debit is used.

. Following all guidelines and procedures set by the company.

. Possesses the knowledge of AMERISAFE, Inc. (American Interstate

Insurance Company) Underwriting Guidelines Manual.

Underwriter Specialist (AMERISAFE, Inc.) - Promoted

04/25/2012 - 02/01/2013

While reporting directly to the Regional Vice President, I supported and

maintained all functions and responsibilities of the Underwriting

Management Team as described below.

. Responsible for sending quote reminders on new and renewal

business.

. Responsible for processing experience modifications released by the

NCCI, and other state bureaus.

. Responsible for processing loss run requests.

. Followed up on obtaining signed forms as required for policy

fulfillment (Trucking, USL&H, Aircraft, etc.)

. Ordered Loss Control inspections, as needed - Contacted Field

Safety Professionals (FSPs) on the status of past due reports -

Sent the Recommendations made by the FSPs to the agency handling

the account.

RPM Pizza, LLC dba Domino's Pizza #5270

General Manager/Operating Partner

01/15/2009 - 04/11/2012

Direct and execute the day-to-day operation of a full service small market

pizza restaurant with an annual revenue stream of $600,000.

. Determined hiring needs and interviewed potential candidates.

. Conducted performance evaluations on all Team Members.

. Provided guidance to all Team Members in matters relating to ServSafe

and Material Safety and Data Sheets (MSDS) to guarantee both employee

and customer health and safety.

. Mastered the use of proprietary systems (Pulse and Evolution) to

assemble reports to improve service times and increase Average Weekly

Unit Sales (AWUS).

. Handled every deposit to verify accuracy ($1,500 to $3,000 a day).

. Balanced the needs of the company and individual employees

Frito Lay, Inc.

Route Sales Representative

09/01/2006 - 12/15/2008

. Visited accounts weekly to ensure quality and quantity of supply.

. Placed weekly orders for accounts.

. Sold a variety of Frito Lay products to a well-established route.

. Sought out new businesses to expand route territory.

Papa John's Pizza

Assistant Manager/Lead Driver

10/24/2004 - 09/01/2006

. Dispatched drivers on deliveries to ensure fast delivery to customers.

. Made nightly deposits.

. Supervised a staff of up to twenty (20) employees.

Education

Louisiana Property & Casualty Pre-certification (Bob Brooks)

02/14/2014

Louisiana State University (BA -History/Political Science)

01/01/2000 - 08/04/2004

DeRidder High School

08/04/1994 - 05/20/1997



Contact this candidate