Customer Service Manager
Resume:
Austin Dale Williams
DeRidder, LA 70634
******************@*****.***
Career Profile
. Diligent, hardworking professional knowledgeable in all areas of
commercial insurance account maintenance and production, with a
background in management and cost control for (2+) years.
. Displays excellent customer service and computer skills with
proficiency in MS Office Suite (Excel, Outlook, PowerPoint, & Word),
Quicken, Novell GroupWise, ImageRight, as well as proprietary
programs: ICAMS (Insurance Claims and Management System), Geaux/UMS
(Underwriting Management System), RealSafe, Audit Unplugged, & fNet.
. Reputation for team building techniques and interpersonal
communication skills.
. Provides superior analysis when making day-to-day decisions to enhance
a commercial book of business as well as its profitability.
. Understands and can handle all types of insurance (Personal,
Commercial, Auto, Home, & Life) with a heavy emphasis in Workman's
Compensation.
Experience
AMERISAFE, Inc.
Specialty provider of Workers' Compensation Insurance
Assistant Underwriter
04/25/2012 - 01/10/2014
While reporting directly to the Regional Vice President, I support and
maintain all functions and responsibilities of the Underwriting Management
Team as described below.
. Responsible for the quoting New and Renewal Business in the following
States: IA, IN, IL, LA, KS, KY, MN, MO, NE, NC, SC, TX, & WI.
. Maintains interoffice communications with the Audit, Claims, Fraud,
Marketing, Policy Services, & Safety Departments to ensure cohesive
and comprehensive maintenance of every individual account.
. Maintains a Book of Business in excess of five hundred (580+) accounts
totaling more than $8.23 Million worth of Estimated Annual Premium.
. Acquiring and maintaining knowledge of the state mandated deadlines
for issuing Notices of Cancellation, Non-Renewal, and Premium Increase
Letters to the agencies and insureds.
. Reviewing Loss Control Reports and issuing Safety Recommendations to
the agencies when applicable.
. Applying the experience modification factor, schedule rating, CCPAP,
and Texas Health Network credit to determine the net/reporting rates
when quoting the account.
. Understand and handle all types of insurance (Personal, Commercial,
Auto, Home, & Life) with a heavy emphasis in Workman's Compensation.
. Completing and filing the Schedule Rating form when S.R. Credit or
Debit is used.
. Following all guidelines and procedures set by the company.
. Possesses the knowledge of AMERISAFE, Inc. (American Interstate
Insurance Company) Underwriting Guidelines Manual.
Underwriter Specialist (AMERISAFE, Inc.) - Promoted
04/25/2012 - 02/01/2013
While reporting directly to the Regional Vice President, I supported and
maintained all functions and responsibilities of the Underwriting
Management Team as described below.
. Responsible for sending quote reminders on new and renewal
business.
. Responsible for processing experience modifications released by the
NCCI, and other state bureaus.
. Responsible for processing loss run requests.
. Followed up on obtaining signed forms as required for policy
fulfillment (Trucking, USL&H, Aircraft, etc.)
. Ordered Loss Control inspections, as needed - Contacted Field
Safety Professionals (FSPs) on the status of past due reports -
Sent the Recommendations made by the FSPs to the agency handling
the account.
RPM Pizza, LLC dba Domino's Pizza #5270
General Manager/Operating Partner
01/15/2009 - 04/11/2012
Direct and execute the day-to-day operation of a full service small market
pizza restaurant with an annual revenue stream of $600,000.
. Determined hiring needs and interviewed potential candidates.
. Conducted performance evaluations on all Team Members.
. Provided guidance to all Team Members in matters relating to ServSafe
and Material Safety and Data Sheets (MSDS) to guarantee both employee
and customer health and safety.
. Mastered the use of proprietary systems (Pulse and Evolution) to
assemble reports to improve service times and increase Average Weekly
Unit Sales (AWUS).
. Handled every deposit to verify accuracy ($1,500 to $3,000 a day).
. Balanced the needs of the company and individual employees
Frito Lay, Inc.
Route Sales Representative
09/01/2006 - 12/15/2008
. Visited accounts weekly to ensure quality and quantity of supply.
. Placed weekly orders for accounts.
. Sold a variety of Frito Lay products to a well-established route.
. Sought out new businesses to expand route territory.
Papa John's Pizza
Assistant Manager/Lead Driver
10/24/2004 - 09/01/2006
. Dispatched drivers on deliveries to ensure fast delivery to customers.
. Made nightly deposits.
. Supervised a staff of up to twenty (20) employees.
Education
Louisiana Property & Casualty Pre-certification (Bob Brooks)
02/14/2014
Louisiana State University (BA -History/Political Science)
01/01/2000 - 08/04/2004
DeRidder High School
08/04/1994 - 05/20/1997
Contact this candidate