Customer Service Design

ROBERT O. DeVILLIER III

***** ******* *****, *******, ** 77099

***********@*****.*** • C - 713-***-****

PROFILE

Driven professional, self-starter and quick learner. Academic Associate Degree in Applied Science

(Drafting Technology/AutoCAD). Certified ArcGIS (10.1) Concepts for Petroleum. Extensive

administrative and project management experience; ability to problem solve critical issues with excellent

customer service and communication skills.

Professional Experience

Community Sound, Inc. (CSI), Katy, TX 2003-Present

COO - Accounts/Design/Publishing

• Accountable for the daily administration of CSI and multiple master-planned communities

• Interact with developers, builders, organizations, clients, vendors and contractors

• Aided Developer transitions to resident control

• Responsible for preparation of drafts, final reports, policies and corporate resolutions for various

master-planned communities and developer projects

• Responsible for filing of Federal, State and County records

• Supervised maintenance, implemented and executed builder inspections, managed records,

expenses and receipts

• Efficiently coordinated and supervised on-site maintenance staff and contractual workers

• Accountable for collections, bank deposits, maintenance of homeowner files, homeowner and

community relations, site inspection reports and processing legal notices

• Designed and published multiple monthly and quarterly community newsletters

• Supervised the completion of all daily, weekly and monthly reports

• Organized, prepared, and attended monthly Board of Director and Architectural Review Committee

meetings and workshops

• Organized, prepared, and attended annual corporate meetings

• Successfully implemented and executed builder inspection reports for developers and builders

BI Concept Systems, Inc., Houston, TX 1996-2003

Vice President – Equipment/Design/Identity Management

• Accountable for the daily administration of BI Concept Systems, Inc. an International restaurant

design, space planning and equipment supply company

• Managed a staff of 10+ design and equipment coordinators

• Managed and controlled Identity Management and exterior signage for multiple concept restaurants

• Design Coordinator for restaurants for multiple concepts

• Responsible for equipment space planning for restaurants; coordinated with local ADA and health

code requirements

• Managed contracts with equipment and signage vendors

• Prepared department annual budgets

• Conducted employee annual performance reviews

• Attended monthly corporate meetings in Atlanta and New York offices

• Interviewed new hires for design and equipment staff

Education & Training: Associate of Applied Science (Drafting Technology) 1996

• Lone Star College, North Harris - AutoCAD, Drafting principals for Architecture, Structural, Piping,

Computer Aided Manufacturing (CAM), Rapid Prototyping and 3D modeling

Academic Certificates: Fundamentals and Intermediate ArcGIS (10.1) Concepts for Petroleum 2013

• Inner Corridor Technologies GIS Training Center – ESRI Partner Network

Skills

Microsoft Office Suite, AutoCAD, ArcGIS (10.1), QuickBooks, Adobe Illustrator CS, Adobe InDesign

CS, Adobe Photoshop CS, Adobe Acrobat X Professional, and Adobe PageMaker.

References available upon request

Contact this candidate