Medical Assistant Customer Service

Alpha O. Moore

925-***-**** ***********@*****.***

OBJECTIVE

A career in a professional office that will utilize my versatility, detailed orientation, office

experience, and recently upgraded skills

PROFILE

Medical Front Office Receptionist Program

Medical Assistant Diploma with 15+ years of medical office experience, front & back

Dependable, hardworking, flexible, self-motivated and a team player

High quality customer service while maintaining confidentiality

SKILLS

Medical Terminology Customer

Service Management

Anatomy & Physiology EMR

Word

Medical Coding & Billing Excel

Access

Surgical Procedures Medisoft

Injections

Surgery Scheduling Vital Signs

Installations

Sterile Technique Authorizations

Catheterization

EXPERIENCE

Pacific Urology, AMC, Walnut Creek, California 1996–2011

Medical Assistant and Office Manager

Administrative Duties

Answered telephones & scheduled appointments

Updated & filed patient medical records

Arranged for hospital admissions & laboratory services

Handled correspondence, billing, and bookkeeping

Prepared weekly staff schedules

Clinical Duties

Prepared patients for examinations

Charted patient medical history

Assisted with sterile & non-sterile surgical procedures

Took vital signs; performed injections, catheterization, and bladder installations

Lab and biopsy specimen prep for courier

Instructed patients about medications, procedures, and special diets

Cleaned and wrapped surgical instruments/packs for sterilization

Called pharmacies to refill, and submit new prescriptions

Completed electronic medical records after visits

Prepared weekly back office staff schedules

Robert Safran, MD., Oakland, California 1985–1996

Patient Accounts Manager and Medical Assistant

In charge of payroll, accounts payable, and accounts receivable

Coordinated insurance billing: Medicare, Medi-Cal, Workers Comp, & collections

Provided patient care

EDUCATION

Martinez Business Training Canter, Martinez, California

Medical Office Receptionist Program Certificate

Oakland College of Dental & Medical Assistants, Oakland, California

Medical Assistant Diploma

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