Project Manager Customer Service
Resume:
Harry D. (Doug) Rhodes Jr.
Grosse Ile, MI 48138 Cell: 734-624-
8156
******.*******@*****.***
CAREER SUMMARY:
Dedicated – performance driven professional with 20 + years of management expertise across fast-paced,
rapidly changing industries. Results – oriented track record for identifying and implementing significant cost-
saving measures, solid prioritization and multi-tasking abilities enabling completion of multiple simultaneous
projects. Possess excellent leadership, motivation and coaching skills, with proven ability to develop high-
performance operational teams. Hands-on-team player, with solid negotiation, communication and relationship
building skills to meet today’s challenging Manufacturing / JIT environment.
PROFESSIONAL EXPERIENCE:
Neapco Drivelines
6735 Haggerty Road
Belleville, MI 48111
Superintendent September 2013 to
Present
Understand the complexity required to manage a production facility serving multiple Automotive
Manufacturers, Ford, Chrysler and General Motors.
Worked closely with Maintenance Department to develop equipment preventive maintenance program.
Worked closely with Engineering Group to launch new equipment required to build complex driveline
assemblies.
Member of management Steering Committee to develop and execute new product line launches.
Work to drive reduction in repairs – focus on building product correctly the first time.
Standardized Work to drive process standards and quality manufacturing utilizing Lean Principles.
Design and Improve efficiencies in operator work stations as part of Continuous Improvement.
Indentify material and components to be sequenced for line side delivery.
Change Management
Process Improvement to maintain and improve Takt Time.
Member of Plant Safety Committee.
Developed Team rotations to improve productivity while reducing operator fatigue.
Excellent relationship with UAW Representatives at local level.
Design and implemented a clearly defined dashboard of key performance indicators to track inventory
turns, accuracy, on-time-performance, productivity, safety and employee training and development.
Designed and developed new warehouse layout to support the complexity driven by customers and
improve cube utilization.
Developed and executed Standardized Work for Manager, Supervisors, Team Leads and Operators,
which helps them understand what needs to be done and what must be tracked throughout daily
operations.
Work closely with upper management in driving Key objectives.
Magna Seating Detroit
12800 Oakland Park Blvd.
Highland Park, MI 48203
Superintendent September 2010 - September
2013
Understand the complexity required to manage a production facility serving multiple Automotive Manufacturers,
Ford, Chrysler and General Motors.
Worked closely with Maintenance Department to develop equipment preventive maintenance program. Shipping
Slugs, Trailers, line conveyors and support equipment.
Test, hire and train new Team Members for additional shift to support three (3) shift operations, A, B and C Shifts to
support six (6) and seven (7) day production schedules.
Worked closely with Engineering Group to implement Race Track to build seat backs to deliver complete component
to line for marriage to cushions.
Member of management Steering Committee to develop and execute new product line launches.
Work to drive reduction in repairs – focus on building seats right the first time.
Standardized Work to drive process standards and quality manufacturing utilizing Lean Principles.
Design and Improve efficiencies in operator work stations as part of Continuous Improvement.
Identify material and components to be sequenced for line side delivery.
Change Management
Understand the importance of electrical and color testers.
Process Improvement to maintain and improve Takt Time.
On the Ergonomic Team to drive improvements to reduce injuries while improving build quality.
Member of Plant Safety Committee.
Developed Team rotations to improve productivity while reducing operator fatigue.
Excellent relationship with UAW Representatives at local level.
Design and implemented a clearly defined dashboard of key performance indicators to track inventory turns,
accuracy, on-time-performance, productivity, safety and employee training and development.
Designed and developed new warehouse layout to support the complexity driven by customers and improve cube
utilization.
Developed and executed Standardized Work for Manager, Supervisors, Team Leads and Operators, which helps
them understand what needs to be done and what must be tracked throughout daily operations.
Implemented MHE fleet reduction generating 175K reduction in material handling and maintenance costs.
Ryder Integrated Logistics
12600 Oakland Park Blvd.
Highland Park, MI 48203
Group Logistics Manager (Supply Chain Solutions) December 2004-
August 2010
Directly responsible for the management, continuous improvement and customer service of the Logistics
Optimization Center (LOC) servicing GM DHAM facility, focusing on the development and implementation of
supply chain strategies, utilizing Lean initiatives in support of customer performance measurements targeting
safety, people, quality, responsiveness and cost.
Directly involved in RFQ (Request for Quotes) for all new business, supporting and validating labor,
equipment, facility leasehold Improvements and customer requirements.
Lead logistics management role with customer, concentrating on identifying areas of improvement,
eliminating waste and driving significant cost savings annually.
Managed revenue in excess of $14 million supported by 25 Supervisors and 140 hourly employees.
Increased margin by 6% by eliminating $800,000 in facility operating expenses in a calendar year, using
lean concept philosophy focusing on value stream mapping, 5S and performance leadership.
Established numerous facility and safety improvements using ergonomic methods to increase
productivity, while reducing total recordable incidents by 60%.
Managed the on-going activities of inbound logistics, sea container shipments, development of load
plans, and outbound shipments to Shanghai, China, GM (SGM) sea ports.
Managed SGM suppliers for their performance in parts readiness, packaging and customers’
documentation.
Quality Steel Storage Inc.
President / CEO / Founder October 1987 – June
2004
Launched specialized Steel Distribution Company to service major automotive companies and steel producers
located in Toledo, Ohio. Customer base included AK Steel Corp., Bethlehem Steel Corp., LTV Steel Corp.,
U.S. Steel Corp., Pro Tec Coating Company, Walbridge Coatings Inc., Ford Motor Company, General Motors
Corp., Chrysler Toledo Assembly, Campbell Soup, Mitsui USA, WCI, Conrail, CSXT, Norfolk Southern and
Worthington Steel.
EDUCATION:
Lean – Six Sigma – Green Belt
Ryder Lean Academy, Atlanta, Georgia
TECHNICAL PROFICIENCIES INCLUDE:
Max-Load Planning Modeler
12 Modeler
GM MGO System
Auto CAD
Microsoft Office – Excel, Access, PowerPoint, Visio and Project Manager
Accellos – WMS
Multiple proprietary computer systems
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