Customer Service Project

Teresa Slaughter

**** ****** ** - *******, ** ***04

*************@*****.*** - 714-***-****

I would like to obtain a position where my administrative and customer service skills are best utilized.

WORK EXPERIENCE

Project Administrator

The Irvine Company - Irvine, CA - June 2012 to March 2014

Provided Administrative support and Receptionist duties to include:

• Screened and directed calls to Exec level personnel

• Greeted Vendors & Clients

• Attended 10 line phone system

• Maintained Director's calendar

• Compose and initiate replies to routine correspondence

• Prepared expense reports

• Experience with copying, faxing, printing, scanning & personal computers

• Scheduled meetings and coordinated conference rooms

• Set up and attend meetings; take and distribute meeting notes

• Process travel arrangement requests

• Distribute mail and arrange for FedEx & UPS shipments

• Coordinated Department Special Events

• Ordering Office supplies

• Create all Vendor contracts for Maintenance Dept with over 100 communities in Orange County, San Diego

& San Jose

• Process service contract requests from Project Managers, approx 200-300 monthly

• Prepare and process all service contracts accurately and in a timely manner through DocuSign

• Track and maintain all contracts in the database and excel spreadsheet reporting

• Maintain all files, electronic and hardcopies

• Upload all fully executed electronic contracts into database and notify Project Managers to schedule work.

• Reporting and monitoring expired contracts

• Update and maintain open purchase order report

• Monitor and update Vendors Insurance in Compliance Depot

• SAP & SharePoint databases

• Developed training materials for new Admin's on contract procedures

• Research invoice payments for Vendors and Project Managers

Contract Administrator

Unire Real Estate Group - Brea, CA - April 2008 to June 2012

Experience with copying, faxing, printing, scanning & personal computers

• Screened and directed calls to Exec level personnel

• Greeted Vendors & Clients

• Scheduled meetings and coordinated conference rooms

• Distribute mail and arrange for FedEx & UPS shipments

• Plan and coordinate department luncheons

• Community Outreach Coordinator

• Responsible for Vendor contracts and Insurance compliance

• Prepare all service contracts accurately and in a timely manner

• Track and maintain all contracts in the database

• Maintain all files, electronic and hardcopies

• Oversee contract process for regional offices

• Training new Admin's on contract procedures

• Notify Property Managers of expiring contracts

• Various administrative duties

• Participation in budget planning for Clients

Architectural Contracts Coordinator

Perkowitz & Ruth Arch - Long Beach, CA - May 2007 to January 2008

Preparation of contract documents in a timely manner, assignment of project numbers

• Monitor contract status and follow up as needed

• Management of contract files, produce high volume of work

• Various administrative duties

• Contract preparation policies and guidelines

• Communicate with internal customers at all levels of management

Senior Loan Processor

NationPoint - Lake Forest, CA - August 2003 to April 2007

Maintained accurate and up to date confidential client files

• Handle high volume of all incoming/outgoing emails to Clients and vendors

• Order title insurance and mortgage payoffs

• Maintain database with updated information

• Communicate with internal customers in a team setting

• Process each file by the pre-determined closing date

• Maintain excellent customer service with all clients and vendors

• Ability to handle diverse job responsibilities

• Plan and coordinate department luncheons and offsite meetings

• Organize special department events

EDUCATION

Liberal Studies

Cal State University Los Angeles - Los Angeles, CA

SKILLS

Microsoft Word, Excel, Outlook, Access, Power Point, DocuSign, SAP, SharePoint & Timberline

Contact this candidate