Customer Service Administrative Assistant

MARILYN RIVERA

***** ****** **** *******, **, ***28 321-***-**** *************@*********.***

QUALIFICATIONS

• MBA student

• B.S. in Psychology

• Bilingual Spanish

• Proficient with Microsoft Office software (Outlook, Word, Excel, Power Point)

• Excellent written and oral communication skills

• Solid Organizational Skills

• Customer service oriented

• High degree of discretion dealing with confidential information

• Detail Oriented

• Ability to multitask

• Administrative assistant experience

EDUCATION

Bachelor of Science, Psychology August 2013

University of Central Florida, Orlando

•Major: Psychology GPA: 3.80

•Related Course Work: Industrial/Organizational Psychology, Psychology of Career Development, Psychology of Diversity, Social Psychology, Research Methods, and Statistics

EXPERIENCE

Program Assistant/Attendance, Orange County Public Schools/Stonewall Jackson MS, Orlando, FL (2009-2013)

Responsibilities:

•Generate, collect, monitor, analyze, and document attendance data required by the Department of Education as it relates to attendance

•Enter student data on the district software system, monitor student attendance and overall progress

•Assess and problem solve strategies to alleviate barriers to regular school attendance

•Maintain complete attendance files and records ensuring compliance with state compulsory attendance law, and OCPS policies and procedures

•Establish and maintain communication and working relationships with various entities, i.e., district personnel, school staff, students, and parents

Manager, Elite Couture (2006-2009)

Responsibilities:

•Manage and coordinate all operations of the store

•Responsible for recruiting, orienting, training, and supervising staff

•Leadership in the setting and achieving of strategic and organization goals

•Responsible for scheduling and payroll

Exception Fraud Associate, Wachovia Corporation (2003-2006)

Responsibilities:

•Focus on Risk Mitigation and Loss Avoidance by diligently reviewing all exceptions items for potential fraudulent or counterfeit activity

•Assist and/or train team members on basic skills, technical training, coaching, and complex processes

•Perform transactions with high level of quality, efficiency, accuracy, and confidentiality

AWARDS AND ACHIEVEMENTS

•Dean’s List throughout my academic career (University of Central Florida)

•Awarded a “Pride Award” in recognition of initiative, resourcefulness and outstanding Performance (Wachovia)

•Awarded for outstanding support and performance (Orange County Public Schools)

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