Customer Service Sales

Adrienne J Lynum

***** ******* **. ****** *******, OH 44120

Lynumaj@gmail. com

Cell 216-***-****

Profile Summary

Excel at interfacing with others at all levels to ensure organizational goals are attained.

Proactive approach has resulted in capturing numerous accounts and expanding client base.

Possess excellent interpersonal, analytical, and organizational skills.

Excel within highly competitive environments where leadership skills are the keys to success.

Proficient in Microsoft Office; Lotus Notes, PeopleSoft and Microsoft Access.

Education

Marketing Management 2003 2006

Fitzgerald Center for Professional Selling

University of Akron, Akron, Ohio

• Awarded first place for customer satisfaction competition December 6,2005

• Completed required standards for Pharmaceutical sales training.

Chemical Engineering June 2000-April 2003

College of Engineering

University of Cincinnati, Cincinnati, Ohio

• Emerging Ethnic Engineers Scholar

• Dean’s List Spring 2001

Hawken Upper School May 2000

High School Diploma

SP DATA Team Leader April 2013-April 2014

Market Source December 2012 Present

• Responsible for establishing and maintaining professional business relations with retail store personnel

• Duties include creating consumer awareness, product brand preference, and product mind share for

MarketSource clients at the retail store level through training, assisted sales, and merchandising

Position requires prompt submission of call reports and store data within a twenty four hour turn around time. Requires knowledge of

electronics as well as being self motivated and creative.

Customer Service

Crestwood Management LLC

Cleveland, Oh October 2009 May 2010

• Process claims appeal for Quadax health care company.

• Universal American Customer Service Representative; responsible for processing claims, billing, and enrollments.

Highlights

• Recognized as an excellent customer service and sales achievement.

• Strong conversion rates as well as satisfaction scores.

Banking Employment

Bank of America

Cleveland, OH August 2007 April 2008

• Marketing position selling balance transfers and additional banking products.

• Devise and implement innovative marketing principles and promotional sales events for commercial projects to further

support financial growth.

• Counsel high net worth individuals and corporate clients with regard to investment opportunities, risk analysis, and monetary

returns.

• Cross sell banking services and products to clientele.

• Participate in community events to position the bank as a leader within the territory.

Highlights:

• Developed a strategic marketing campaign targeting accountants,

• Generated balance transfers which generated substantial revenue.

Team lead for volunteering campaign

Time Warner Cable April 2009 October 2009

Cleveland, OH

• Customer service representative. Assist in cross selling cable products and trouble shoot issues for customer.

Victoria’s Secret

Richmond Heights, OH October 2005 April 2006

Launch lead

• Market new products, cross sell brands within store location.

• Strengthen brand awareness through education and team selling, particitpated in weekly conference calls.

• Received number one ranking for beauty consultant, December 2005

College of Business Administration

University of Akron August 2003 September 2004

Preformed mass mailings, data filtering, and increased communication effectively between students and academic advisors.

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