Customer Service Manager

jose B. saucedo, JR.

*** *. *******. *** ******* TX 78216( 915-***-**** ( **********@*****.***

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SALES/ACCOUNT MANAGER

Experienced sales and account manager with a proven history of providing

unparalleled, personalized customer service in order to build and retain

lasting customer relationships. Tactful leader who is noted for

outstanding conflict resolution and communications skills, as well as for

ability to educate and motivate employees to exceed goals and increase

profitability through enthusiasm, tenacity, and initiative. Highly talented

and dynamic professional with extensive experience in financial analysis,

sales, marketing, and management. Committed to promoting a superior

customer experience.

Areas of Expertise

Customer Services ? Personalized Sales ? Negotiations ? Marketing &

Promotion ? Leadership ? Training & Development ? Recruiting ? Human

Resources ? Inventory Control ? Scheduling/Time

Management ? Motivational Coaching ? Purchasing ? Merchandising ?

Public Speaking/Presentation ? Accounting/Bookkeeping ?

Microsoft Word & Excel ? Era Link

Program ? Spanish Language Fluency

professional experience

CENTRUS FINANCIAL, Dallas, TX

Dealer Account Manager, 2012-PRESENT

Recruit and sign approximately four dealers per month. Train and motivate

dealers to increase application submissions from 9 to 104 per month. Assist

in auction purchase of inventory to best fit program needs. Instruct

franchise/independent dealers on maximizing profit with faster funding and

response. Cultivate lasting relationships with dealer principals and

finance managers. Maintain open line of communication through regular phone

calls and visits to dealers.

WESTLAKE FINANCIAL SERVICES, Los Angeles, CA

Dealer Account Manager, 2010-2012

Recruited and signed approximately four dealers per month. Trained and

motivated dealers to increase sales production an average of 15 to 56 units

per month. Assisted in auction purchase of inventory to best fit program

needs. Instructed franchise/independent dealers on maximizing profit with

faster funding and response. Cultivated lasting relationships with dealer

principals and finance managers. Maintained open line of communication

through regular phone calls and visits to dealers.

SATURN OF DFW, Dallas, TX

Used Car Sales Manager, 2009-2010

Provided outstanding, personalized customer service to establish and retain

customer base. Recruited, trained, and motivated sales force to achieve and

exceed monthly goals. Oversaw all inventory control, purchasing, and

financing decisions. Handled marketing and scheduling, and increased sales

from 22 units to 41units. Recognized by sales force as "Manager of the

Month" for outstanding leadership, for three months.

JOSE B. SAUCEDO, JR., Page 2

PRESTIGE FORD, Dallas, TX

Used/New Car Sales Manager, 2007-2009

Provided outstanding, personalized customer service to establish and retain

customer base. Recruited, trained, and motivated sales force to achieve and

exceed monthly goals. Oversaw all purchasing, inventory control, and

financing decisions. Handled special financing, advertisement, and

merchandizing responsibilities. Recognized as "Employee of the Month" for

exceptional service and achievement, for three months. Awarded "Manager of

the Year" in 2008 for outstanding leadership. Increased sales and

maintained an average of 85 units per month.

PARK CITIES DODGE, Dallas, TX

New/Used Car Sales Manager, 2004-2007

Provided outstanding, personalized customer service to establish and retain

customer base. Oversaw all purchasing, inventory control, financing,

scheduling, and advertisement decisions. Recruited, trained, and motivated

sales force to achieve and exceed monthly goals. Recognized by sales force

as "Manager of the Month" for outstanding leadership, for six months.

Maintained the Customer Service Index at highest level, and consistently

sold an average of 72 pre-owned units.

FRANK PARRA AUTOMOTIVE, Dallas, TX (2002-2004)

New Car Sales Manager, 2003-2004

Oversaw a sales force of 20, responsible for scheduling, as well as

ensuring customer service index goal was met and maintained, and all

inventory was properly managed.

Sales Agent, 2002-2003

Provided exceptional sales and customer service, and served as team leader.

CASA BLANCA MEAT MARKET AND GROCERY STORE, Juarez, Mexico

Manager/Owner, 1998

Oversaw 40 employees, responsible for all business operations including

inventory, advertisement, accounts payable, human resources, and

bookkeeping. Recognized as number one in customer service and purchasing.

EducatioN

. University of Texas at Arlington, Arlington, TX, History, (in

progress)

. Cedar Valley Community College, Lancaster, TX, Associates Degree in

Education

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