Customer Service Administrative Assistant
Resume:
Nadria Williams
Essex ****1 United States
**************@*****.***
PROFESSIONAL EXPERIENCE
Forever21 Baltimore, Maryland United States
Customer Service Associate July 2013 – Jan 2014
• Gain customers loyalty through excellent customer service..
• Assure maximum sales add- on, and Units per transactions.
• Help maintain the appearance of the store.
• Highly skilled in achieving store sales goals in a team-selling environment.
• In depth knowledge of building exceptional customer experiences through engagement, attitude and service.
• Operated cash register.
University Of Maryland Baltimore, Maryland United States
Administrative Assistant June 2011 – June 2013
• Performing filing, data management, drafting and proofread and edit official correspondence.
• Building daily and weekly ledgers, mailing lists and labels.
• Purchase and manage supplies for the office along with performing photocopy and runner duty.
• Maintain reports for manager on a regular basis.
• Received and routed mail; directs items to other staff or offices as appropriate.
• Received, screened and refer high volumes of telephone calls.
The Chimes Inc. Baltimore, Maryland United States
Residential Assistant Sep 2009 – Nov 2011
• Fill out and file daily paper work.
• Drive company van and follow company safety procedures.
• Preserve patient dignity and minimize discomfort while carrying out duties such as bedpan changes, diapering, emptying
drainage bags and bathing.
• Assisted residents with activities of daily living including helping with meals, transferring using assistive devices,
bathing, dressing and grooming.
• Ensured the accurate, timely flow of information by maintaining thorough patient records and updating healthcare team
on patients’ status.
EDUCATION
FREDERICK DOUGLASS Baltimore, Maryland
High School Diploma, Jun 2009
BCCC Baltimore, Maryland
Biology Candidate May 2016
ADDITIONAL SKILLS
• Outstanding customer service skills; Diplomatic and patient with all types of individuals and organizational levels.
• Highly organized, with great attention to detail and follow-through.
• Flexible; able and willing to learn new things.
• Professional in appearance and strong work ethic.
• Ability to work within a multicultural environment.
• Excellent written and oral communication skills.
1413 Hadwick Dr Apt B Essex,, 21221 United States 410-***-**** **************@*****.***
• Hands-on experience in data entry and most popular software
• Results oriented, goal driven and resilient against rejection.
• Self-starter and independent as well as team oriented.
1413 Hadwick Dr Apt B Essex,, 21221 United States 410-***-**** **************@*****.***
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