Manager Customer Service

Joshua F. Lane

**** **** ******* ***** ********, GA 30066 678-***-**** ********@*****.***

Education

Bachelor of Arts, Economics

Minor in Speech. Georgia State University, Atlanta, GA

May 2013

Relevant Projects

• Developed spreadsheets and presented most favorable pricing for options for selected

demographics. Final recommendations developed and presented in competitive scenarios.

• Volunteer program leader analyzing competitive pricing scenarios for community specific

volunteer programs. Provided recommendations for supplies and services procurement.

• As a student majoring in economic analysis I performed spreadsheet analysis of pricing issues

affecting socio disadvantaged economic communities. Goal was to identify key issues related to

the economic depression of select communities and develop alternative solutions to improve their

condition. The study resulted in recommendations related to education, entrepreneurship and

health care.

• Examined the escalation of student loan debt in the US and any impact it may have on the

country’s economic growth as a final student project. Analyzed spreadsheet data related to the

debt levels to develop a basis for the growth in debt, then identified and examined potential

solutions. Recommendations for slowing the growth in debt included the option of attending

lower priced institutions of higher learning, courses on-line and delaying enrollment pending

availability of funds.

Work Experience

GV Financial; Atlanta, GA June 2013 - Present

Records Clerk/Financial Data Entry Clerk

• Associate clerk assigned to projects effecting more productive office organization. All tasks

completed ahead of schedule resulting in assignment to increased responsibility.

• Reviewed and analyzed financial management spreadsheets and related data` to provide database

input.

• Led conversion team to transition 12000 financial records from “paper based” to “digital” format.

• Assisted the Office Manager with maintaining, purging, and disposing of

office records/files in accordance with office policy and rules.

• Scanned and filed office documentation for investment and insurance folders.

• Conversion process estimated to increase analyst efficiency and productivity and reduce records

review and search time by 45%. End result; more timely response to client queries and increase in

customer satisfaction.

• Assisted office manager in assessing office supply inventory and replenishing depleted supplies.

Procured and stored replenished supplies.

• Updating client information with the companies Orion Advisor software

Peachtreehoops, Soaring Down South – Online; Atlanta, GA January 2013 – Present

Staff Writer and Social Media Coordinator

• Conducting extensive research

• Completed and edited designated articles on deadline

• Updated, monitored and maintained the publication's social media outlet with the official

Facebook page. (Peachtreehoops)

• Generated and maintained online traffic and support by interacting with fans and followers

• Responsible discovering and reporting on trends and breaking news

Peachy Airport Parking; Atlanta, GA July 2012- September

2013

Shuttle Bus Driver

• Drive shuttle bus from parking lot to Atlanta Hartsfield Airport

• Greet travelers and assist with luggage

Laz Parking Mansion Hotel and W Hotel; Buckhead, GA August 2010-

April 2012

Valet/ Doorman

• Supervised up to 6 valet staff per shift

• Trained staff members and trainees on customer service, etiquette, and company policies and

procedures.

• Greeted guests, and assisted with luggage

• Assisted with directions in metro Atlanta area

Mount Zion Baptist; Marietta, GA June 2005- August 2005

Teacher

• Instructed senior citizens for basic computer skills

Student Organizations

Member of Spotlight Volunteer Program (2010)

Students in Free Enterprise (2008-2009)

Relevant Skills

Microsoft Suite (Word, Excel, Access, PowerPoint, Outlook)

Laserfiche

Internet Research

Adobe Dreamweaver

Salesforce.com

Orion Advisor Software

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