Business Analyst
Resume:
Kwame K. Woods
**** ********** ** *******, ** ***16
*****.*****@*******.***
Career Summary: I have the ability to define processes and techniques to
efficiently elicit requirements needed. I have excellent written,
communication, facilitation and presentation skills and a passion for
creating technology solutions to solve business pains/challenges. I am an
innovative, forward-thinker that is experienced in the ADDIE Model of adult
learning theories, style modalities, creation of curriculums and knowledge
transfer.
Skills Summary:
. Analytical- Evaluate information gathered from multiple sources,
reconcile conflicts, distinguish presented user requests from the
underlying true needs, and distinguish solution ideas from
requirements.
. Communication/Change Management- Active listener and translator of
business needs. The ability to understand the experience and skill
level of team members and customize communications to be most effective
with each. Able to guide business partners and team members to identify
the real business.
. Microsoft Programs - Word, Excel, PowerPoint, Visio, Outlook, SnagIt,
SharePoint, Project, Access, Adobe Acrobat, Adobe Frame Maker, Adobe
Photoshop, Adobe Illustrator, Jira, BMC Remedy, Microsoft SQL and Adobe
Captivate.
. Process - Understanding of systems concepts, and the software
development lifecycle.
. Project Management- Ability to manage meetings, stakeholders, budgets,
risks, issues and teams. Develop work plans, schedules, and project
task items and assist with estimating resource needs.
. Resource Management- Participate in the financial management/budgeting
process for assigned projects; prepare financial estimates for project
work; adhere to financial guidelines including project budgets,
billing, etc.; reviews and approves labor/service charges to ensure
accuracy and timeliness.
. Teamwork - Ability to interact and collaborate with others effectively
in diverse contexts, across time zones.
. Technical Writing- Write user, administrative and instructor-based
training material, business requirements, desk procedures and
developing business rules. Articulate the value proposition and helps
achieve the business objectives
. Trainer- Train end users and provide subject matter expertise and
operational support. Conduct in-person & webinar trainings. Manage the
LMS, including system administration, publishing, setting up
certifications, tracking attendance and test courses.
Experienced in the ADDIE Model of adult learning theories, style
modalities, creation of curriculums and knowledge transfer.
Employment
Mar 13-Present Accenture Regional Trainer
. Facilitate & deliver training sessions through instructor-led classroom
presentations and web-casts in virtual classroom environments.
. Create technical on-the-job training aides, classroom courses, and
knowledge transfer documents. Create training content for the Moodle
Learning Management System.
. Assist in the evaluation and implementation of new modules, maintaining
functionality and testing new functionality.
. Translate technical manuals and documents and extract relevant
information into training documents.
. Liaise with the Client, Project Managers, Testers and Developers to
understand the client's conversion, go-live and rollout strategies and
to ensure that the solution meets the business needs.
. Resolution and management of Tier 1 & 2 Helpdesk telephone calls/emails
to isolate, troubleshoot, diagnose and correct problems with software.
Document & triage questions, issues in incident management system
Remedy and Jira for defects.
. Coordinate with subject matter experts and develops courseware for
instructor-led training and live virtual classroom.
. Assist in needs assessment for new course development and existing
course revision, including eliciting and
specifying requirements with stakeholders.
. Collaborate with curriculum development and instructional design team
to define materials development needs and responsibilities.
. Plan, schedule and coordinate with project and production support teams
to deploy new updates.
. Gather, review and analyze course evaluations. Conduct need/skill gap
analysis to identify training/development needs.
. Manage the preparation of training materials, workbooks, handouts, sign-
in sheets, evaluations, and presentations.
. Interview subject matter experts to clarify and coordinate new material
and revisions.
Jun 12- Present Quarter Line Consulting Services Inc.
Business Analyst
. Document all deliverables including; scope definition, status reports,
analysis documents, user documentation and other applicable project
records
. Analyze, define, and document requirements for data, work flow and
business processes of MIPS & MMIS.
. Design, document, and coordinate desired business process changes.
. Provide Education and knowledge transfer to client resources on AIU &
Meaningful Use.
. Counsel clients on system and service configuration efforts, AIU &
Meaningful Use adaptation and business best practice solutions.
. Assess scope and determine impacts. Develop requirements and assist
with preparation and execution of test plans and test scripts.
. Develop context and data flow diagrams, business process flows,
business cases, and User Acceptance Testing.
. Build Scope Statements and business requirements for system / business
process integration related deliverables.
. Manage the communication and clarification of requirements between the
business and the development team.
. Collect and translate business requirements for technical and non-
technical teams. Eliciting, refining and documenting business
requirements.
. Gather and interpret requirements to establish business rules, testing,
and training requirements from internal and external resources.
. Identify, track and drive issue resolution using analysis, business
process improvements and design.
. Develop requirements and assist with preparation and execution of test
plans and test scripts.
. Project planning - implementation - budget - resource management and
quality of projects delivery.
. Conduct Ad-hoc data analysis and report creation.
. Schedule creation & management, Budget development, analysis &
management. Estimating - costs, resources, schedule, Deliverables
tracking, reviews.
. Develop operational and financial objectives by overseeing action
plans; resolving problems; completing audits; identifying trends;
determining improvements; implementing change; staying on budget.
Mar 07- Jun 12 Teaching Alternative Strategies & Knowledge
Inc. Project & Operations Manager
. Lead business and technology implementations and drove resolution of
issues by collaborating with departments to define the business
requirements and develop system specifications.
. Facilitate business decision making by performing analysis, producing
decision documents, and facilitate decision meetings as needed.
. Manage project scope, implementation plan, resources requirements,
training and mitigate risk across all projects. Identifying, tracking
and driving issue resolution.
. Develop workflow processes, roles and responsibilities for team
members, and communicate project concept.
. Design, document, and coordinate desired business process changes.
Provide quality control for project deliverables.
. Schedule creation & management, Budget development, analysis &
management. Estimating - costs, resources, schedule, deliverables
tracking, reviews.
. Evaluate, assist with design, critique solutions proposed, evaluate the
business impacts, and participate in solution testing.
. Provide overall administrative direction and oversight for policies,
procedures and programs of multiple ambulatory clinics/practices.
. Collect and translate business requirements for technical and non-
technical teams.
. Develop, recommend, implement and monitors short and long-term
strategies and initiatives for improving the efficiency, revenue, and
cost effectiveness of locations while planning for growth and
development within each marketplace.
. Preparation of all financial reports, including P & L statements,
income statements, balance sheets and GL reporting.
. Manage vendor relationships and utilize expertise to contribute to the
quality improvement process by recommending modifications and
negotiate, administer and monitor program contracts.
. Develop scope and objectives for each assigned project and review with
stakeholders and project team.
. Facilitate instructor-led training. Both on-site and online, in support
of the IS applications to train and provide continual learning on the
EHR and practice management systems.
Feb 04 - Feb 08 Life Skills Counseling Program
Manager
. Design, document, and coordinate business process changes. Document the
projects and project deliverables as assigned.
. Develop, recommend, implement and monitor short and long-term
strategies and initiatives for improving the efficiency, revenue, and
cost effectiveness of locations while planning for growth and
development within each marketplace.
. Analyze, define, and document requirements for data, work flow and
business processes pursuant to system modifications.
. Write training programs, including outline, text, handouts and test
exercises. Create training content for the Learning Management System
site. Organize and develop training procedure manuals, guides and
course materials.
. Collects end user feedback and identify ways to improve implementation
by documenting and tracking end user training.
. Consult analyses and present results. Plan and manage workflow to
ensure attainment of department objective.
. Provide task lists, work plans, and project plans, and managing same to
ensure satisfactory project performance.
. Ensure processes and tools are put in place to ensure project issues
and feedback is properly addressed in a timely fashion.
. Creates and conducts presentations to decision makers.
. Analyze workflow and data to assist in resolving interface errors
in a timely and effectively manner.
. Determines needs of users/departments; prioritizing modifications;
resolving organizational conflict; anticipating and making decisions to
meet the needs.
. Develop operational and financial objectives by maintaining
current systems and processes; evaluating, recommending, testing and
implementing new systems and processes; preparing and overseeing action
plans; resolving problems; completing audits; identifying trends;
determining improvements; implementing change; staying on budget.
. Assist in improving payer reimbursements and/or revenue cycle
collections above and beyond yearly budget expectations.
. Assist overall project management with ensuring that timelines and
milestones are met, and the projects are progressing according to
quality standards, company SOP's & budget.
. Plan and facilitate meetings. Makes formal presentations to various
senior level audiences.
July 03 - March 04 Evergreen Health Service
Program Coordinator
. Conduct ongoing program evaluation to ensure fiscal, strategic, and
service outcomes are met. Provides feedback to clients, staff & senior
leadership of review/survey results. Develop educational programs and
modified practices based on results found through continuous monitoring
. Train and orientation of new staff and recurrent training of all
staff; assists with line service operation; assists in making sure
that the facility is run safely and efficiently.
. Direct the operation function in conjunction with business growth,
introduction of new operational systems, meeting organizational
financial objectives, and meeting organizational goals in relation to
safety, quality of care, and timely delivery of service.
. Provide on-site end-user support for application practice management
and clinical functions across assigned health center.
March 00 - July 03 Community Alternatives of NC
Clinical Supervisor
. Develop educational programs and modified practices based on results
found through continuous monitoring. Conduct ongoing program evaluation
to ensure fiscal, strategic, and service outcomes are met.
. Review and analyzed operations budget, implemented policies and
procedures.
. Strategize and implement finance, accounting, billing, and auditing
standards.
. Manage, record and reconcile financial transactions in QuickBooks.
. Participate in corporate financial policy development as a member of
the senior management team.
. Process and disseminate all new hire paperwork.
. Define, documents and standardized processes with Finance, HR,
Facilities, IT and Purchasing to ensure operational alignment.
July 99 - April 00 North, Inc.
Regional Supervisor
. Develop tools and systems to provide critical financial and operational
information to the company officers and make actionable recommendations
on both strategy and operations.
. Ensures the financial viability and health of the practice through
analyzing, monitoring, reporting, and implementation of financial
systems and processes, including but not limited to P&L management,
annual budgeting, revenue cycle management, and effective cash
management at all locations.
. Implement best practices, tools and templates to augment existing
business process and methodology.
August 98 - June 99 North, Inc. Program
Manager
. Provide high quality and customized analysis quarterly, ad hoc
reports, and recommends new reports that would be useful.
. Facilitate cross-functional communication, including ability to
identify and resolve conflict.
. Assist in improving payer reimbursements and/or revenue cycle
collections above and beyond yearly budget expectations.
March 95 - March 00 Voca Senior
Habilitation Specialist
. Demonstrate leadership, collaboration, critical thinking, and teamwork
in addressing decisions and resolving issues.
. Ensure policies and procedures are developed and updated to coincide
with regulatory requirements and system utilization.
Trainings:
. Electronic Health Record Learning Management System
Enterprise Performance Management
. BMC REMDY Jira IBM Curam
Technology
. Diagnosis Codes (ICD-9 and ICD-10) Practice Management System Human
Resource Information System
. NCI CPR/First Aid Sign Language
Education: Bachelor of Arts- Psychology 1992-1997 Saint Augustine's
College Raleigh, NC
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