Customer Service Manager
Resume:
Creek Pkwy N nunuwoods@gmail.c
Columbus, OH om
43228
Angel Woods
Objective To find a job that I love, and hopefully turn that
into my career.
Experience July 2010-Present Book Dog Books Columbus, OH
Customer Care Representative
Answer phones in a call center environment.
Train new hires on phone calls and emails.
Assist the marketing department with customer
inquiries for our Facebook page.
Respond to and create emails to customers.
Assisting with questions regarding the site and
their account/order.
Manage the buyback department, and the marketplace.
In charge of the most difficult departments in
Customer Service to be sure that the staff is
appropriately handling their work load.
In addition to managing the Marketplace, I was
placed in any area assistance was needed due to my
knowledge of the company.
Frequent use of CRM, Outlook, Microsoft Word, web
surfing.
2009-2010 Lonestar Steakhouse Columbus, OH
Server
Take orders, prepare food, and serve customers.
Manage the kitchen on busy nights, instructing the
'line'.
Train new hires, greet and seat customers.
2008-2009 Privacy Guard Columbus, OH
Customer Care Representative
Answer calls from customers in a call center
environment.
Earn bonuses based on retention, call time, amount
of calls, and customer satisfaction.
Learn about identity theft, ways to prevent it, and
other facts about ID theft so that we could inform
the customers.
2007-2008 TJ MAXX Columbus, OH
Customer Service Supervisor/Manager
Lead the Customer Service Desk
Assist customers/employees with customer complaints
Count/Handle/Transfer money
Education 1999-2003 West High School Columbus, OH
Graduated with honors.
National Honor Roll/Society.
Won Multiple Leadership Awards through the
J.R.O.T.C. program
Interests Psychology, running, sports, writing, music,
reading.
References Available Upon Request
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