Manager Quality Assurance

jr barnes

**** * **********, ******, **., ***** ( 559-***-**** ( ********@***.***

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OPERATIONS MANAGER

Versatile, energetic manager with 15+ years' experience, highly trained and

knowledgeable in technical management principles. Expert at solving

problems, providing direction and guidance to teams while meeting

productivity goals. Dedicated, collaborative team leader able to guide and

lead cross-functional teams. Very efficient in increasing production and

customer satisfaction.

Areas of Expertise

Operational Management ? Supervision ? Team Leadership ?

Electrical/Mechanical Systems ? Expert Trouble Shooting ? High Safety

Standards ? Training ? Hiring ? Sales ? MS Office: Word, Excel, and Power

Point ? Six Sigma Certified? SCE Certifications- PLC Level 1&2, HVAC

courses 1,2,3, and 4.

EducatioN

Phoenix University, Visalia CA.

Currently enrolled October 2013, Pursuing a Master in Business

Administration (MBA).

EMBRY-RIDDLE AERONAUTICAL UNIVERSITY, NAS Lemoore, CA.

Student (full time), Sep 2011-Oct 2013

BS in Technical Management-Graduate October 13, 2013

Highly focused student acquired integrated training in technical

management.

. Gained expertise in organizing, planning, staffing and coordinating

physical assets and personnel.

. To marshal the resources of any organization toward its goals.

professional experience

DIRECTV, Bakersfield, CA.

Operations Manager, Jul 2004-Sep 2011

Responsible for overall business operation, dispatching, and service

delivery for site.

. Oversaw field operations, fleet vehicle maintenance (60+ trucks and

Vans), Maintained scheduled routes, warehouse inventory (6000sqft),

supply, including customer satisfaction, quality assurance, training,

and recruiting. Knowledgeable with delivery logistics and dispatch

operations.

. 2009-2011 Regional sales leader of Protection Plans, Including over 300

promotional sales in October, the most recorded in one month (October

2010).

. Responsible for the partner accounts with AT&T and WILDBLUE to maintain a

positive customer relations.

. Managed 52 employees, including sub-contractors (additional 15 techs),

staffing, coaching, development and performance reviews.

. Managed & responsible for the income (Profit & Loss) of the site.

UNITED STATES NAVY, NAS Lemoore, CA

Maintenance Leader, Jul 1984-Jul 2004

Applied mechanical, electrical and electronics expertise in maintenance

repairs during high tempo operations.

. Managed cross functional teams to expedite repairs and minimize down

time.

. Maintained various systems, electrical, hydraulic, Pneumatic, power

distribution, ac & dc power, including: generators, motors, and lighting

systems

. Collateral Duty Inspector (CDI), assigned to maintenance to inspect all

work and comply with the QA inspections required during all maintenance

actions performed by respective work center.

. Interpreted electrical and electronic schematics and drawings.

. Military Award, in recognition of outstanding maintenance [2, Navy

Achievement Medals][2, Navy Unit Commendation]

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