Sales Management

K E N NE T H L. CUSSE, JR.

585-***-**** email: *****@*****.***

S U M MARY

Accomplished investment, finance, sales and management professional with significant

sales, finance, management, financial services, call center and retail experience. H ighly

experienced in t rust, estate and custody, call center management, and financial analysis

w ith strong grasps of financial concepts. Success in consultative selling, attaining both

p rofit & loss and sales goals, as well as coaching, t raining and compliance as a multi-unit

manager as a registered principal for a top 5 multinational bank.

P ROFESSIONAL EXPER I E NCE

Xerox, Webster, NY, Supervisor, ACS Verizon project (2013)

Call center production supervisor of 12 team members, customer service for Verizon

W ireless. Leader in disconnect, credit, and efficiency ratings. Bonus each month as a

supervisor as a result of exceeding stated goals and metrics for customer satisfaction and

calls taken.

Wells Fargo, Phoenix, AZ, Personal Banker, Phoenix Sales Phone Bank (2012)

Product specialist selling credit, deposit and convenience products to bank and non-bank

customers. N umber one in new sales, profit per customer, adherence and profit per call for

a ll new bankers. Top referrer of mortgage, investment and insurance products.

Consistently rated in the top five out of 80-plus bankers in every measurable metric,

leading to superior reviews and coaching sessions.

F inancial Engines, Phoenix, AZ, Investment Advisor Representative (2011)

Registered Investment Advisor for large employer 401k retirement plans in a call center.

Consulted with, enrolled, advised and retained individual participants, advising on

a llocation, r isk and retirement income goals and projections for Fortune 500 clients.

Received highest review, leading all staff in phone score, retention, retirement checkups

and efficiency.

E xeter Advisors, Fairport, New York, Workplace Financial Advisor (2008-2009)

Developed and implemented the workplace financial advisor model at M anning & Napier

A dvisors Exeter Advisors subsidiary. P rovided 401k education focusing on contribution,

a llocation and t ime frame to determine retirement success probabilities while combining

social security assumptions along with outside assets and r isk tolerances.Key resource in

t he creation of the in house financial planning software, assisting with the design,

i mplementation and functionality of the program ensuring usability and accuracy for both

participants and management.

C itizens Bank, Rochester, New York, Financial Consultant (2007-2008)

Financial Consultant for 2 t raditional branches and 1 in store branch. Top three in

i nsurance revenue production in market. Top 3 in managed money production in

market.Transitioned several sensitive clients from various annuity products into more

suitable, liquid fixed income assets preventing costly li tigation and increasing customer

satisfaction and retention.

H SBC, Rochester, New York, Assistant Vice President, Financial Advisor, Registered

P rincipal (2005-2007)

Financial Advisor for 900 branch clients with supervisory responsibility for 5 licensed sales

p rofessionals. Top 3 in production in Rochester Region.Runner-up for Financial Advisor of

t he year in 2005.$500,000 of production rolling 12 months. Director level producer with the

Oppenheimer funds, capturing $10mm of Assets Under Management.

J P Morgan Chase & Co., Rochester, New York (1997-2005)

Vice President, Personal Financial Services Banker, Brighton Branch

Consistently rated in the top 5 in investment sales and total sales for the Northern Region.

Sales responsibility for all branch products including loans, deposit accounts, managed

i nvestments and t rust products, focusing on clientele with $100,000 plus in current

deposits, and clients with $250,000 in outside liquid assets.

Assistant Vice President, Team Leader, Custody and Phone team, T rust Department Call

Center

Instrumental in the migration of a $300MM plus custody relationship to the department

resulting in $40,000 of additional interest revenue monthly.Representative to the T rust

Acceptance Commit tee, responsible for accepting and recommending new fiduciary

accounts, ensuring profitability with manageable r isks. Custody officer for over $2 billion of

assets with indirect responsibili ty of an additional $1 billion of t rust and investment assets,

t rading between $5 million and $20 million of fixed income and equity securities weekly.

Leading new business generator for custody and investment management accounts

consistently exceeding new business goals by recognizing cross sale and up sell

opportunities.

Portfolio Manager, Assistant Treasurer, Trust Department Call Center

Outperformed stated benchmarks directly managing a portfolio of $300MM, resulting in

i ncreased fee revenues to the bank. Added to the level of customer satisfaction by educating

clients on investment policy and asset allocation strategies. Sold additional asset

management services to existing clients, leading all portfolio managers in new business

additions. Developed and implemented an Asset Allocation program leading to an

automated portfolio realignment system for accounts under $500K, automating the

management of 800 plus accounts resulting in $250,000 of savings.

L ittman Jewelers, Store Manager (1988-1996)

Managed several stores, meeting or exceeding profit and loss goals, as well as sales goals.

T wo t ime winner of holiday t r ip. I ncreased market share, sales and mall ranking over

competitors in each store that I managed.District leader in inventory control, district

t rainer for diamond appraisals and grading. P rogressively offered better stores due to the

t urnarounds I performed as a reward for my successes.

E D UCAT ION

M asters of Business Administration, Finance, Accounting and International

M anagement, William E. Simon Graduate School of Business Administration, University of

Rochester, Rochester, New York

Bachelor of Science, Finance, Bradley University, Peoria, I l l inois

L ICENSES, CER I F ICATES AND OT H ER SK I L LS

Previously held Series 7, 9, 10, 31, 66, life and health insurance licenses. Chartered Mutual

F und Counselor, Chartered Retirement Planning Counselor, Cannon Wealth Management

P rogram Certificate, M icrosoft Office

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I nterpret Financial Statements Relationship/Consultative Selling

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F inancial Modeling Sales Management

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Security Selection & Asset Management T rust, Estate and Custody

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Modern Portfolio Theory Call Center Management

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