Customer Service Project Manager

Kenneth Massie

Spotsylvania, VA

*************@*******.*** - 540-***-****

I have interest in management positions and also career paths, not just a job.

WORK EXPERIENCE

Tractor Trailer driver/CDL

Builders First Source - Culpeper, VA - February 2014 to March 2014

Responsibilities

Delivery of building materials; roof trusses, floor joists, wall panels to jobsites via a tractor trailer. Unloading

by a boom crane or roll off trailers.

Skills Used

CDL safe driving.

Damage Prevention Specialist

CABLE PROTECTION SERVICE, INC - Stafford, VA - June 2013 to February 2014

Power and Cable Locator: Provided with a company vehicle, phone, laptop and the appropriate utility

engineering equipment to properly locate outdoor underground utilities such as cable. Company is

subcontracted with Dominion Power to retrieve and complete daily locate request ranging from 40/70 per

day, sent from Miss Utility. Worked effectively and efficiently under little supervision with changing priorities

including; emergency calls and on call shifts as required. Specialized and trained in Utility Locating for power,

cable, phone and gas, Utility Mapping, GPS mapping/software and Utility Damage Prevention.

Tractor Trailer Driver

SCHNEIDER NATIONAL, INC - Charlotte, NC - May 2013 to June 2013

Worked and received additional CDL training as a new graduate from the Germanna Community College

Commercial Driver's License-CDL training program. Completed the company's classroom training program

and the over the road training program for three four weeks.

Student

GERMANNA COMMUNITY COLLEGE - Fredericksburg, VA - March 2013 to April 2013

Completed and obtained the Commercial Driver's License- Class A CDL, through the schools training program.

AEROJET - Maintenance Utilities Worker

APOLLO PROFESSIONAL SOLUTIONS - Culpeper, VA - November 2012 to February 2013

Responsible for performing the maintenance on all property grounds and various worksite buildings.

Maintained the installation and demolition of the worksite buildings and provided HVAC; electrical repairs and

equipment repairs as needed.

Damage Prevention Specialist

UNITED STATES INFRASTRUCTURE CORPORATION-USIC - Stafford, VA - May 2012 to November

2012

Utilities Locator: Received specialized paid training for three weeks within the company prior to working on

the field. Provided with the company vehicle, phone, laptop and the appropriate utility engineering equipment

to properly locate outdoor underground utilities such as cable. Completed the daily locate request received

from Miss Utility for the assigned area including surrounding areas. Worked effectively and efficiently under

little supervision with changing priorities including; emergency calls and on call shifts as required. Met with

contractors, homeowners, and other locators to plan and ensure 100% accuracy and approval prior to painting

lines on the appropriate locations for digging purposes.

THOMAS JEFFERSON FOUNDATION-Monticello Charlottesville, VA

Buildings Maintenance Technician

Thomas Jefferson Foundation - November 2010 to May 2012

Provided daily operations of the Monticello properties owned and operated by the Thomas Jefferson

Foundation covering over 3,000 acres and 48 buildings. Duties varied from set-up and the take down of

special events; Carpentry; Electrical; Plumbing; HVAC and General Building Maintenance. Responsible for

responding to various foundation and resident work request for basic building needs such as; exterior building

maintenance; light bulb replacements; tile and floor repair; coverings installation and any other miscellaneous

order request. Provided inspection for residential facilities and equipment, completed appropriate repairs as

needed, maintained all daily reports and discrepancies that accrued. Worked the on call shifts as required and

emergency calls as needed.

Facilities Assistant

ST. MARKS CHRISTIAN SCHOOL - Fairfax, VA - September 2009 to November 2010

Provided the general maintenance to the Christian School and Church building grounds such as the Mission

Life Center, garages, various outdoor units and all school owned equipment. Conducted all ordered repairs

for; doors; windows; cabinets; floors; ceilings and all other miscellaneous repairs. Reported and consulted with

the project leader on a daily basis for reports on additional issues such as; plumbing, electrical, HVAC and

installations and removal projects. Obtained and provided the current Safety Regulations on all Fire Safety

Equipment and routine Fire Drills. Directed and assisted the unscheduled walk through inspections with the

local Fire Marshal. Maintained and repaired the vehicles for the school and church. I occasionally provided the

back up for the school and church as bus driver and a chaperone for their school field trips and church functions.

Laborer

MANPOWER STAFFING - Fredericksburg, VA - June 2009 to September 2009

Performed and provided on call manual labor for various temporary positions for the temporary employment

agency.

Construction Laborer

B & E BUILDING - Beckley, WV - October 2008 to March 2009

After obtaining Certification as a Surface Miner, I provided all phases of construction for the Coal Prep-Plants

including but not limited to; carpentry; masonry and concrete finishing. Supervised and delegated daily tasks to

the assigned work crews and conducted routine inspections to assure compliance with the Safety Regulations.

Customer Service Representative

LOWES - Morehead, KY - March 2008 to October 2008

Provided customer service to prospects on products and services, conduced merchandise sales and

consultations for home and industrial installation projects. Developed work plans; calculated and provide

estimates cost for projects, scopes, resources and materials and scheduled the projects for the customers.

Maintained and provided the routine inventory with the automated database by entering the accurate data of

all merchandise and stock. Operated forklifts, reach trucks, order pickers and hand held pallet jacks.

Detention Officer

MECKLENBURG COUNTY SHERIFF'S OFFICE - Charlotte, NC - August 2007 to March 2008

Responsible for the care, control, supervision and custody of inmates within the confines of the facility.

Monitored 30/60 inmates in the detention housing units. Provided by specialized training the ability to acclimate

and handle diverse groups of individuals in challenging environments and situations. Monitored and controlled

all inmate activities within the Pods using video technology and advancing technology supported by computer

software. Conducted hourly inspections to check all inmates as assigned and provided additional safety to all

other employee's and staff. After receiving training and meeting testing performance levels that were mandated

by the North Carolina Sherriff's Department, Graduated with the Detention Officer Certification in training of

Para-military basic skills; surveillance; weapons; hand to hand combat and -terrorism tactics.

NATIONAL MINE HEALTH AND SAFTEY ACADEMY-MSHA

FMF CORPORATION - Federal Contractor for Department of Labor-DOL

Project Manager/Wellness Coordinator/Personal Trainer

National Mine Health and Safety Academy - Beaver, WV - October 1999 to May 2007

Managed and delivered all contract as assigned in an effective and efficient manner, adhered to the all

project scopes and the time and costs for the federal contract with the Department of Labor and the National

Mine Health and Safety Academy. Provided and managed a comprehensive Health and Safety wellness

program for the Federal Mine Inspectors and other National Mine and Safety employees. Supervised seven

Personal Recreations Specialists and Personal Trainers; managed all payroll; scheduling; delegation of work

assignments and administered executive decisions as required. Developed and implemented Health and

Safety classroom instruction for individual training; group training (ranging from 8 to 20 participants per class);

employee-wide wellness programs and instructional materials for Federal Mine Inspectors on Health and

Safety nation-wide. Organized and executed a variety of scheduled recreational activities that were diversified

for the federal employees, students within the Academy and to other internal and external customers. Provided

and conducted health assessments for all program participants. Maintained interpersonal relationships with

diversified the groups, International Mining Partners and the delegates to the National Mine Health and Safety

Academy. Developed and implemented Disaster Contingency Operation plans that provided an alternative site

for a disaster relocation center accommodating other Federal Government agencies. Participated in National

Mine Safety and Health workgroups that provided expertise and training on restructuring the NMA programs

regarding; Safety, Security, Business and Technical consultation. Promoted from within the Academy as a

Lifeguard to Project Manager.

Sales Representative

PATRIOT FORD LINCOLN MERCURY - Beckley, WV - July 1999 to December 1999

Responsible for providing quality Customer Service for the car dealership in a professional manner to all

potential prospects and buyers. Generated customer leads and sales; negotiated customer deals; prepared

orders and contracts for the sale closure. Managed and maintained all the records of the sale contracts.

Sales Representative

L & S TOYOTA - Beckley, WV - February 1997 to June 1999

Responsible for providing quality Customer Service for the car dealership in a professional manner to all

potential prospects and buyers. Generated customer leads and sales; negotiated customer deals; prepared

orders and contracts for the process of the sale closure. Managed and maintained all the records of the sale

contracts.

Coin Vault Operator

FEDERAL RESERVE BANK - Charlotte, NC - September 1996 to October 1996

Responsible for the shipping and receiving of currency via armored trucks and guards. Performed protection

procedures daily on all incoming and outgoing currency and provided daily balances of the currency vaults.

Received a Security clearance from the Secret Service and was trained in counterfeit money detection.

RECREATION SPECIALIST/LIFEGUARD

Federal Mine Inspectors - Beaver, WV - February 1992 to July 1995

WV

Contractual Position: Providing daily recreational activities for the Federal Mine Inspectors and other

employees as needed. Maintained fitness qualifications and personal physical training as required. Served as

Lifeguard at the facility pool and managed all maintenance of the swimming pool complex.

EDUCATION

Mecklenburg county Detention Officer Certification - Charlotte, NC

2007 to 2007

College of West Virginia - Beckley, WV

1994

College of West Virginia - Shady Spring, WV

1990

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