Customer Service Human Resource

Jessica M. Santiago

*** ******* ****** ** ********** GA 30220, 205-***-****, **************@*****.***

Objective

To expand experience in the field and help better the company as a whole by using my years of

experience and attained skills as Personnel Specialist. .

Highlights of Qualifications:

• Hands on experience in managing work in a military and government environment as

Personnel specialist

• Huge knowledge of office equipments

• Sound knowledge of developing all communications

• Immense ability to obtain post driving privileges

• Exceptional ability to work according to drafted schedule

• Amazing Microsoft applications skills

• Skilled to obtain secret security clearance

• Proficient in maintaining personnel records.

• Extensive Data Entry

• Excellent Customer Service Skills

• Ability to work independently

• Statistical Typing

• Team Player

• Computer Knowledge

• Bilingual

Professional Experience:

Personnel Specialist

United States Navy, Norfolk, VA Nov 2005 - Present

• Administered automated systems and analyzed effects.

• Evaluated all personnel document and determined pay and processed disbursing documents.

• Monitored and verified all pay changes to basic pay related allowances and calculated all

deductions as required.

• Performed review for various documents for naval members and maintained promotion

records.

• Managed service records and made required addition and deletions on same and ensured

compliance to all regulations.

• Ensured optimal level of customer services in military pay and maintained related

communication.

• Maintained professional relationship with customers and employees.

• Provided support to human resource department and maintained human resource information

systems.

• Coordinated with departments and provided support to various procedures for employee

department.

• Managed client requests and ensured timely completion.

• Developed and prepared various quarterly and monthly reports for employment department.

• Maintained confidentiality of all personnel information.

Education and Specialized Training

Universidad Interamericana de Puerto Rico, Ponce Sep1999-Jun2005

• Bachelors of Science Degree – Criminal Justice

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