Thurman A. Schweitzer

**** *********, ** ***** ** 76116

817-***-**** – acdudm@r.postjobfree.com

Education:

Bachelor of Science - 1998 Texas A&M University, College Station

Background:

Proven IT Leader with emphasis on developing solutions that exceed the customer expectation.

Summary of Qualifications:

• Analytical / critical thinker, very organized, detailed professional

• Resourceful problem solver: uses professional network to find solutions

• Business Tool qualifications: Presentation packaging skills, MS Office suite (Word, Excel,

Power Point, Access, Visio, Project)

Employment History:

RadioShack Corporation

Director, Services RSTS March 2011 to Present

• Responsible for the RadioShack Operations Center, Program Management team and Service

Delivery managers

• Focus on providing the IT solution to meet the needs of the business

• Rolled out standardized desktop solution to the field, reducing training time for new hires

while reducing IT costs related to support

• Successfully, served as Program Manager for RadioShack’s Black Friday efforts, coordinating

cross functional team from IT, merchandising, store operations, marketing and accounting

divisions.

• Project manager for RadioShack’s Mobile Low Price Guarantee program which has resulted

in improved customer perception and sales of mobile devices as RadioShack

Director, RadioShack Operations Center July 2006 to March 2011

• Responsible for the RadioShack Operations center which includes the Network Operations,

Desktop Support, Problem Management and Service Desk teams.

• Consolidated several process to request IT services to centralized service desk

• Developed enhanced self-service including online chat support, video knowledge and online

ticket submission

• Responsible for all IT operations at our twice annually sales summit for field leadership

• Managed IT operations budget in excess of 5 million annually

• Improved incident resolution time and customer satisfaction scores

• Led new initiative that contributed in excess of 10 million in GP to the bottom-line

• Improved employee morale and reduced turnover through employee engagement program

Manager, Sales Channel IT Services May 2005 – July 2006

• People manager of 10 process and problem analysts

• Identify Problems & Incidents which resulted in improved stability in IT systems

• Resolve problems by developing best solution for the company using the strongest ROI

• Contributing member of Strategic Planning Committee

• Created the knowledge management system in use today at RadioShack

• Developed & implement training curriculum that resulted in quick training of new hires

• Develop & implement customer satisfaction surveys which lead to customer satisfaction

initiatives.

• Business Sponsor for Technology Open Forum

Project Manager, Support & Operations Services July 2003 - May 2005

• Cumulative infrastructure project budgets managed in excess of 2 million dollars

• Gained 2 years of experience in Data Center Facilities Management including Disaster

Recovery

• Managed specialized consultants, contractors and internal resources

• Served as Subject Matter Expert on all retail network upgrades & installations

• Managed the proof of concept for Wireless LAN

• Developed training & transition plans for ongoing support

Network Analyst, Operations Center Dec 2000 - July 2003

• Administrative & hardware support of over 5000 corporate and store servers

• Worked directly with strategic partners to ensure proper construction, use and maintenance

of networks

• Ensured connectivity needs of the field leadership was met within the prescribed SLAs

University of Texas at Arlington

Leasing Consultant, Dept of Housing & University Center Mar 2000 - Dec 2000

• Directed leasing & opened Arlington Hall, a 600-unit facility serving students of the

university

• Implemented & instructed use of RMS software package to coordinate leasing & billing of

all university housing

Boy Scouts of America

District Executive, Longhorn Council Aug 1998 - Mar 2000

• Raised three-hundred fifty thousand in first year significantly exceeding set performance

goals

• Worked directly with business & community leaders to build support networks

• Coordinated public relations for membership drives, product sales & worked to enhance the

image of the Boy Scouts of America

Certifications:

• ITIL Foundations Certification v2

Achievements and Accomplishments:

• Eagle Scout – Boy Scouts of America

• Past President of the Brazos Club – 501c nonprofit to support of Worth Ranch

• Active Member the HDI Retail Forum

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