Manager Customer Service

Karina Escamilla

Realtor, Office Manager

Petaluma, CA

***************@****.*** - 707-***-****

Administrative assistant who goes above and beyond basic administrative tasks and takes on multiple projects

at once. Excellent work ethic and strength in boosting company morale. Experienced Office Manager with a

strength in managing multiple projects simultaneously and fostering a cohesive staff.

Ambitious banking professional extensively trained in bank leadership, fraud awareness and teller operations.

Service Manager skilled at informing clients about banking products and services and recommending the best

options to meet their needs.

Excellent interpersonal skills.

WORK EXPERIENCE

Realtor, Office Manager

Gente Real Estate - Petaluma, CA - October 2004 to March 2010

Represented buyers and sellers of developed and undeveloped properties.

Advertised client properties on websites, through social media and in real estate guides.

Showed properties to potential buyers and other brokers at open houses and by appointment.

Generated listings for sales and rental properties through cold calls and referrals.

Coordinated appointments to show marketed properties.

Accompanied buyers and sellers to their home inspections and appraisals.

Negotiated, facilitated and managed real estate transactions.

Communicated with clients to understand their property needs and preferences. Maintained connections with

clients to encourage repeat business and referrals. Worked closely with clients to get the appropriate loans,

inspections and credit reports.

Guided clients from beginning to end of the home buying process in choosing the right property.

Teller, Lead Teller, Service Manager

Wells Fargo Bank - Napa, CA - April 2000 to February 2005

Scheduled staffing for the main branch.

Executed customer transactions, including deposits, withdrawals, money orders and checks.

Rapidly and efficiently prepared customer and ATM cash and change orders.

Organized, stocked and maintained the teller window area.

Coordinated daily cash reconciliation at a high-volume location.

Handled various accounting transactions.

Executed wire transfers, stop payments and account transfers.

Processed exchange and foreign currency.

Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.

Maintained friendly and professional customer interactions.

EDUCATION

High School Diploma

Petaluma High School

2000

ADDITIONAL INFORMATION

Skills

Conflict resolution Active California Real Estate License

Team leadership Property management

Customer service-oriented Fluent in Spanish

Works well under pressure Strong organizational skills

Works well independently

Flexible schedule

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