Sales Customer Service

David F. Yarrows, Jr

Inside Sales Consultant - LAB at Mettler-Toledo International, Inc

***************@***.***

Summary

Does it seem like your Customer Service/Inside Sales group is constantly featured in the Dilbert Comic Strip?

Is your customer satisfaction rating anything but 100%?

Does your team lack the enthusiasm & passion for delivering a "GREAT" customer experience each and every

time?

If you answered YES to any of these questions I can help!

I help groups reach their goals better, quicker and cheaper by incorporating different perspectives into a single

cohesive team effort. I can offer my experience and wisdom to build upon what is already in place.

If you are in need of a Professional Customer Service/Inside Sales Specialist, feel free to contact me at

***************@***.***.

Skills:

•Outstanding Interpersonal Skills

•Strategic Relationship Building

•Sales, Market and Competitive Analysis

•Problem Solving Expertise

•Budget & Forecasting

•Strong sense of business etiquette and professional protocol

•Unsurpassed Organizational Abilities

•Staff Management and Team Building Expertise

•Infectious Enthusiasm & Passion

Experience

Inside Sales Consultant - LAB at Mettler-Toledo International, Inc

December 2013 - Present (5 months)

SUMMARY:

Primarily responsible for generating and closing new sales leads through a variety of sources. Offering

straightforward technical advice and solutions to inquiring customers, assisting external sales by managing

the sales needs to all accounts, including marketing and selling non-exclusive products, qualifying prospects

and end-user information for external sales follow-ups.

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KEY RESPONSIBILITIES:

Knowledge & Business Management:

* General & Technical knowledge and application of all Laboratory business area's product lines and service

offerings.

* In-depth knowledge of all internal applications related to LAB sales and marketing, including SalesLogix,

Astea and SAP.

* Executing outbound sales & marketing campaigns, employing professional selling skills in their pursuit,

and accurately managing & recording data generated from these efforts.

* Qualify sales leads by assessing need, budgets, and buying authority, time frame for purchase, influencing

factors, and next step int he sales process.

* Effectively nurturing leads, building relationships, and increasing over-all departmental & company

revenue.

Analytical & Support Functions:

* Assist senior management in providing updates about recurring business issues that require a proactive

approach or suggest alternate sales offerings.

* Assure database integrity by validating & correcting data housed within CRM, sales and service databases.

* Accurately and quickly promote/quote products and services and offer solutions.

Assistant Coach at The Miracle League of Central Ohio

May 2011 - Present (3 years)

1 recommendation available upon request

"Relentless" Volunteer Worker at Non-Profit Organizations

1999 - Present (15 years)

5 recommendations available upon request

Outbound Telesales Specialist - Industrial at Mettler-Toledo International, Inc

July 2013 - November 2013 (5 months)

KEY RESPONSIBILITIES:

* Develop high level of technical expertise in the Industrial business area's product lines.

* Meet and exceed sales quotas assigned for products and services.

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* In-depth knowledge of all internal applications related to Industrial sales and marketing. (SAP, ERP and

Microsoft Office applications)

*Execute outbound telesales campaigns, employing professional selling techniques in their pursuit, and

accurately managing & recording data generated from these efforts.

* Qualify sales leads by assessing need, budget and buying authority.

* Effective nurturing of relationships by conducting ongoing & informative dialog that helps qualified

prospects who are not yet sales-ready.

* Provide complete solutions for commercial and applied product and service inquiries.

* Create patterns of continuous improvements, ensuring each customer's experience is a positive one.

Relationship Manager and Production & Logistics Manager at Ellifritz and Associates

2011 - 2013 (2 years)

KEY RESPONSIBILITIES:

* Supervise direct reporting staff according to overall company policy.

* Conduct evaluations of performance of staff and results of programs in compliance with company

standards.

* Compile, analyze, summarize and submit reports to senior management of training results.

* Coordinate with multiple departments to ensure all training materials are up to date.

* Enforce existing and formulate new policies and practices.

* Responsible for the achievement of department/division/unit productivity and quality goals.

* Monitor, mentor and assist subordinates with work progress;

encouraging and building mutual trust, respect and cooperation among team members.

* Apply professional knowledge and skills to enhance training quality.

* Work closely with senior management to facilitate all activities with best experience and practical

opportunities.

* Organize, update and maintain clear and concise documents, records and files.

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* Oversee and manage production deadlines including print, assembly, quality assurance and shipping of all

training and sales materials.

* Ensure efficient and proper production methods are implemented and adapted as necessary.

1 recommendation available upon request

Inside Sales - Business Gift Services/Cross Brands at Cheryl's

2010 - 2011 (1 year)

Cheryl's is a multi-faceted business comprised of retail stores in Ohio, a high-traffic Internet business and a

successful Business Gift Division, all headquartered in the Columbus suburb of Westerville, Ohio. A 2005

merger enabled Cheryl's to become a part of the 1-800-Flowers Family of Brands., while maintaining the

company’s mission to provide the finest fresh-baked gifts and desserts. The company’s four divisions (Retail,

Catalog, Business Gift Services and Internet) can be found at Cheryls.com.

Accomplishment:

* Played key role in generating more than $5 million in sales for the month of December 2010.

* Coordinated with Account Managers and Sales Supervisors to determine essential strategic approaches to

sales.

* Contributed to building a cohesive team spirit and customer “first” attitude.

* Acquisition of Harley-Davidson, NFL, Hallmark Channel, CBS Television, MLB and several other

Fortune 500 companies.

* Highly proficient computer skills including Microsoft Outlook, Word & Excel and AS400.

* Maintained detailed sales and account information to corporate client management system (ACT) to

support cross-departmental business intelligence.

2 recommendations available upon request

Regional Specialist - Graphic Film at Piedmont Plastics, Inc

2007 - 2008 (1 year)

Managed multiple accounts in an undeveloped territory increasing profitability by more than 15% in 6 month

period. Forged new relationships through prospecting, networking, and cold-calling resulting in continuous

expansion of customer base. Supported design and production of key products to graphic designers and

printers. worked with vendors to specify products for unique applications.

Accomplishments:

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*Developed unmanned territory through new incentives increasing revenue by 15% in 6 month period.

*Visited exsisting & potential customers to foster, maintain, and strengthen relationships.

*Coordinated and delivered "Key Customer Reports" to outline quality and service performances.

*Aided potential customers in development and deployment of marketing strategies and programs.

*Maintained detailed sales and account information to corporate client management system in support of

cross-departmental business intelligence.

1 recommendation available upon request

Account Executive at Gane Brothers and Lane

2003 - 2007 (4 years)

Executed sales plan and objectives resulting in revenue growth of more than 10% in 12 month period for new

territory. Sold value-added products and services to a variety of clients outside the "normal" industries.

Demonstrated ability to act quickly and accurately to secure new business. Established strong rapport with

clients at Senior Management levels as well as Production personnel for a "Win-Win" relationship.

Accomplishments:

*Planned, organized, and conducted in-depth performance reviews with Senior Management and

Manufacturing personnel. Focused on product knowledge and enhancements, company policies and

protocols, and discussion on short and long term strategies.

*Developed and executed specialized solutions tailored to vertical markets.

*Reviewed major business aspects with key clients, ensuring quality standards were met resulting in revenue

growth of more than 10% in first year.

*Liaison between client, distributor, and manufacturer to implement "Just-In-Time" programs that ensured

delivery of quality products culminating in a 98% on time satisfaction rating.

*Advanced company name and brand recognition in all markets, with focus on OH, Mi, IN, and KY regions.

4 recommendations available upon request

Sales Representative promoted to Account Executive promoted to Sr. Account Executive at FiberMark

1990 - 2003 (13 years)

Leveraged prior experience in establishing sales and profitability objectives through sales and marketing

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techniques, prospecting, and networking. Identified opportunities in new markets, engaged new clients, and

demonstrated advanced sales and business skills which resulted in long-term relationships and continued

revenue growth.

Accomplishments:

*Promoted to position to handle sales and marketing strategies for several Fortune 500 companies throughout

Midwest and Canada generating over $7 million in annual revenue.

*Influenced key C-Level decision makers resulting in rapid growth and increased annual sales by more than

10% for 4 consecutive years.

*Conducted research, identified emerging markets, and introduced new products that coincided with those

markets exceeding budget projections.

*Sourced and secured new key clients by unseating incumbent competitor resulting in immediate revenue

growth and long-term profitable business partnerships.

*Made actionable and insight recommendations to Senior Management for new products, services, and

payment terms to ensure client satisfaction and continued revenue growth.

*Developed innovated proposals and delivered strategic sales presentations.

10 recommendations available upon request

Pressman promoted to CSR/Inside Sales Rep. at Deluxe Corporation

1977 - 1989 (12 years)

Performed multiple assignments simultaneously for the penetration, retention, and strengthening relationships

with major financial institutions throughout Northeast. Accountable for sales of established products/services,

providing technical and administrative support through sales selling cycle for more than 200 institutions with

approximately $1.5M in revenue.

Accomplishments:

*Contributed to a work environment that instilled team spirit, quality work, and a "customer first" attitude.

*Supervised staff training in telephone etiquette, product lines, and relationship building.

*Implemented policies and procedures that boosted productivity, and team morale resulting in increased

customer satisfaction and increased business by 15% for 3 consecutive years.

*Achieved "Plus-1" performance rating (highest available) which measured product knowledge, accuracy,

dependability, reliability, and interpersonal skills for 6 consecutive years.

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1 recommendation available upon request

Skills & Expertise

Competitive Analysis

Team Building

Strategic Planning

New Business Development

Coaching

Training

CRM

Customer Service

Budgets

Operations Management

Process Improvement

Key Account Management

Project Management

Instructor-led Training

Organizational Development

Business Development

Leadership

Management

Employee Training

Strategy

Sales Management

Contract Negotiation

Marketing Strategy

Direct Sales

Inventory Management

Marketing

Sales

Selling

Manufacturing

Purchasing

Cold Calling

Program Management

Time Management

Human Resources

Sales Process

Forecasting

Customer Retention

Business Strategy

Customer Satisfaction

Analysis

Retail

Project Planning

Sales Presentations

Account Management

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Team Leadership

B2B

Business Intelligence

Social Networking

Networking

Sales Operations

Volunteer Experience

Volunteer at The Miracle League/Central Ohio

May 2011 - Present (3 years)

Volunteer at Homeless Families Foundation/Columbus

January 1998 - Present (16 years 4 months)

Usher at St. Joan of Arc - Usher Ministries

January 2000 - Present (14 years 4 months)

President at St. Joan of Arc - Men's Club

January 1999 - Present (15 years 4 months)

Education

Saint Anselm College

Cartography, 1974 - 1976

Activities and Societies: T.A.(Teaching Assistant) - Cartography Lab

St. Michael's High School

1971 - 1974

Activities and Societies: Senior Class Vice-President

Interests

Volunteer Work, Coaching Youth Athletics, Golfing, Music (Classic Rock), Reading

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David F. Yarrows, Jr

Inside Sales Consultant - LAB at Mettler-Toledo International, Inc

***************@***.***

25 people have recommended David

"I am the League Director for the Central Ohio Miracle League, a baseball league for special needs children.

Dave volunteered to be an assistant coach this year, and he did an outstanding job teaching and supporting the

children on his team. I have also worked with Dave on numerous service projects at our church, St. Joan of

Arc in Powell, OH. He is a hard worker who is very dependable and who is willing to do whatever it takes to

get the job done."

Joe Fox, Director, Emerging & External Technologies, Ashland Performance Materials, worked with

David at The Miracle League of Central Ohio

"David is one of the finest and most "giving" individuals I have known. His commitment of time and effort to

The Men's Club @ St. Joan of Arc Church, Powell, OH is remarkable. I have worked with David on many

projects of this organization and he always gives his best."

Bill Cucculelli, DIrector of Marketing, Magic Coil Products, LLC, was with another company when

working with David at Non-Profit Organizations

"I have known David for over twelve years. He and I have worked together on projects at our church and for

our church. David is a very organized person in his approach to planning and leading events. He knows how

to step in to many different types of situations and use the right type of leadership skills to get the work

accomplished. David has the ability to make people feel at ease when he meets them for the first time. I enjoy

working with David and consider him a friend that I can count on all the time."

Thomas Lolli, Service Delivery Manager, JP Morgan Chase Bank, was with another company when

working with David at Non-Profit Organizations

"Throughout many of the activies we have at our ever growing church group at St Joan of Arc, we have had

the pleasure of hosting many activities and fund raising events. Everytime we launch a new venue, I can

always count on Dave to volunteer to help. It is always a pleasure to have him watch my back and know I can

count on his support."

Steve Helmrich, Leader for Deanery 2 Columbus Catholic Men's Ministry, Columbus Catholic Men's

Ministry Program, worked directly with David at Non-Profit Organizations

"To Whomsoever It May Concern, I am quite honored to write a reference letter for my friend David Yarrows

whom I have known for the past six years. I first met David through our church men’s group where we were

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both volunteering to help a needy family. David is a true optimist and it is his positive attitude that helps him

to accomplish whatever task he is being assigned. David is a complete go getter, who will take that extra mile

to make sure that whatever project or task he is given or volunteers for is perfect. Moreover, he is an excellent

team leader too as he not only makes sure that the projects are completed in time, but also encourages others

members to put in their best efforts. Above all his professional qualities, the thing that I admire the most in

David is that he is a good human being. His helpful nature was not restricted to matters of work, but extended

to personal matters too. David is a good listener and this makes people approach him with their problems

which he listens to with intelligence and care. David is dedicated to his family, his God and his friends and it

is an honor to know him and to count him as a friend and brother in Christ. For all these reasons, I would

definitely recommend David for any job that requires enthusiasm, hard work, honesty and perfection.

Sincerely, Leon Ziolkowski"

Leon Ziolkowski, Manager, Backup and Recovery (BuRA), Project and Service Delivery, Cardinal

Health, was with another company when working with David at Non-Profit Organizations

"I have known David Yarrows over 12years. I first met him when he joined our social club at St Joan of Arc

Parish in Powell, Ohio. While our club is mainly a social club, we are very active in community events.

David has shown to be a strong leader in his volunteer work with our club. He has organized golf outings,

food drives for homeless and big contributor in our Parish Festival. David is very likeable person, fun to be

around and hard worker. Mark Majka - American Electric Power"

Mark Majka, Senior Engineer, American Electric Power, was with another company when working with

David at Non-Profit Organizations

"Working with David Yarrows has been one of the best, most rewarding experiences in my business career.

As Production and Logistics Manager for Ellifritz & Associates, David took on the challenge of one of the

most chaotic and poorly run divisions within the company and quickly brought it under control. His attention

to detail and superb work ethic had internal customers actually calling to rave about the timeliness and

completeness of the materials that he sent to the field. (A situation that certainly never occurred before he

took over!) Ellifritz actually cemented a nation-wide sale when the potential customer had the opportunity to

see the care with which necessary materials that David had shipped to his location had enjoyed. He stated that

if the company put that kind of attention to all aspects of the business then this was a company that he wanted

his organization to do business with! Never afraid to work until the job is completed (and completed

properly), David displays an outstanding work ethic that is sorely lacking in most associates today. He is a

firm believer in LEADING BY EXAMPLE. I can't imagine anyone that I would rather have supporting me

than David. I look forward to the time when I again get to work side by side with him. If you are looking for a

quality addition to your organization I can't recommend David highly enough. You'll do your company a

disservice if you don't talk to him!"

Larry Moers, Director, Curriculum Design, Ellifritz and Associates, worked with David at Ellifritz and

Associates

"David Yarrows worked on the Cheryl's seasonal inbound Corporate sales team for the Christmas '10 season.

He took every aspect of his role very seriously. He demonstrated consistent initiative, passion and had a great

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attitude regardless of the task he was asked to help with. He was exceptionally warm and personable with

customers. His sense of humor was superb. I would gladly work with David again and will be contacting him

if a permanent position becomes available at Cheryl's!"

Denise Meine-Graham, VP Marketing & Sales - Cheryl's, 1800flowers.com, managed David indirectly at

Cheryl's

"One of David's greatest talents is his ability to listen, understand and interpret his customer's needs. He lives

and breathes a customer first mentality! He is meticulous about the details and very conscious of budget and

time required for various projects and proposals. He is a joy to work with and interacts very well with

employees and executives at all levels of an organization. David consistently demonstrated a strong work

ethic and volunteered for special projects. His efforts produced high quality results time and time again."

Susan Hunn, Marketing Coordinator, Cheryl's, worked directly with David at Cheryl & Co.

"I have known David for over ten years and he is a very responsible, energetic person that would be an asset

to any organization. David has excellent customer relationship skills and is a hard worker. He is not afraid to

"roll his sleeves up" and get the job done!"

Lisa Perez, Account Executive, IBM, was with another company when working with David at Piedmont

Plastics, Inc

"Every so often in business you have the pleasure of working alongside a person who stands above their peers

in different elements of day to day performance. David is one of those professionals who understands how to

take a project and turn it into something special. There is a great deal of "WOW" effect in David's sales

presentations to customers. But it doesn't stop there. Where many sales executives fail is in the follow up and

follow through. This is where David really excells. His ability to continue the sales process long after the

majority has given up is the difference maker. David is a mover and a shaker in the business world, and is an

asset to any organization he is associated with."

John (Jack) McLoraine, Vice President Sales, Gane Brothers & Lane, Inc., managed David at Gane

Brothers and Lane

"David's wit and personality makes him a real people person. He always makes those around him feel

comfortable. I've been involved in many projects with Dave and you can always count on his commitment to

a project. In addition he's always been a trustworthy, reliable and a great familiy man."

Rusty Gallo, Business Manager / IT, Central Ohio Lions Eye Bank, worked directly with David at St Joan

of Arc Men's Club

"David is first a very dedicated and focused man. He gets the job done in an always personable manner. He is

a "people person" and works exceptionally well with all. I have worked with David in many volunteer

projects outside of his "career" job. He is often the first to volunteer for many projects."

Lawrence Taylor, PROJECT MANAGER, Raytheon, worked directly with David at Gane Brothers and

Lane

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"I have known David now for over 8 years and would be a strong recommendation for him to any growth

oriented company that is looking for an experienced, well versed person. I would love to see David in my

packaging field as I know he would thrive and grow this side of the industry. His work and life ethic, as well

as, business experience and determination would make him a very productive part of anyone's team. I see

David as a person that could handle any type of environment working with customers at any level of their

organizations."

Terry Burga, regional manager, ITW Angleboard, was with another company when working with David

at Gane Brothers and Lane

"David, Has been both a close personal friend, and trusting co worker for many years.As an account

representative he always found innovative ways to close the deal by providing the customer that " value

added " seldom seen in a typical sales person.David will be a super asset to any sales organization that needs

defined sales goals obtained and certainly sales growth accomplished."

Andrew Gasperini, SALES REPRESENTATIVE, FiberMark, worked directly with David at FiberMark

"David and I worked together in field sales for several years. David's perpetual positive attitude is a rare find

and is one of his greatest personal strengths. David knows how to network within a client or customer, thanks

to his genuine nature and inquiring personality. I can strongly recommend David for your consideration. Jeff

Hopkins Director International Sales FiberMark"

Jeff Hopkins, Director Intertnational Sales, FiberMark, was with another company when working with

David at FiberMark

"I worked with David at Fibermark when he was selling and I was in customer service. We were quite the duo

in business. David has a knack for knowing what people need, he can read it, and then he delivers. He's a well

rounded professional with heart and charisma. His dedication to his work and more importantly his family is

a great thing to see. I highly recommend David for any opportunity that may come his way. He tends to turn

things around always in a positive way. It was a great time being part of Davids team !"

Cheryl Aluxek, Supervisor / Business Planning Group, Fibermark, worked directly with David at

FiberMark

"David and I worked together for several years at Rexam DSI. I believe David started as a Customer Service

Rep. and was quickly promoted to inside Sales and then to outside Sales. David always had a positive attitude

professionally and personally, and is someone who truly enjoys life."

Donna DuBois, Executive Assistant, FiberMark, worked with David at FiberMark

"I have known David since 1990, when he came to DSI as a Customer Service Rep. After a relative short time

David demonstrated good skills in building relationships with customers.He was promoted to Sales

Rep.covering a sales territory in New England and Canada. In Jan.1997 we promoted David to Account

Executive and moved he and his family to Ohio to manage a sales territory covering Ohio,Indiana,Michigan,

the western part of Pa, and Kentucky. David reported to me from 1995 until 2002 when I retired, during this

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time he did a great job,made many great relationships, opened new accounts, and managed existing accounts

in a very professional manner."

Nick White, V.P. Sales-Retired, FiberMark, managed David at FiberMark

"I have known David Yarrows for more than 15 years – our business relationship dates back to his tenure at

Rexam and later Fibremark as our account manager and representative for specialty paper in Canada.

Throughout our entire business association, I have known David to be an honest, dedicated and hardworking

individual. David serviced our accountwith the utmost care and professionalism. Although our business

presented numerous challenges to David’s organization in the US, he handled each and every request we gave

him impeccably. He was very involved with both our manufacturing and purchasing personnel on a regular

basis. He is an excellent communicator and extremely efficient. David’s knowledge of the industry, the

products and services we used, made him a valuable resource for our company. Based on his integrity and

dedication, I would recommend David Yarrows to any employer looking for a capable and proven sales

professional. Please feel free to contact me at your leisure to discuss any aspect of this letter of

recommendation. Jamie Barbieri President, PDI"

Jamie Barbieri, was David's client

"David sold products that I helped to produce at Rexam DSI. David's sense of humor and likeable approach

were very successful aspects of his relationship building talent. His product knowledge was an extremely

valuable asset. I know that David can help open doors and close deals."

Dave Garwood, Plant Superintendent, Rexam DSI, worked with David at FiberMark

"David was a detailed oriented self-starter. He willingly moved from his home in Massachusetts to the

Mid-West to cover a new territory. His territory expanded over the years to include most of the Mid-West and

Canada. He was the "can do" type of salesman we needed for that large an area. On a personal level he is a

family guy who alway got the job done."

Jack Foley, New England Sales, FiberMark, managed David at FiberMark

"David Yarrows and I worked together for several years at FiberMark. During that period I had the pleasure

of seeing him work from a customer service position to Sr. Acct. Executive. David is a self-starter who is

willing to go above and beyond to get the job done. He has exceptional written and verbal communication

skills, and was highly respected as both a person and professional by his fellow employees and customers

alike. David was a pleasure to work with, and is still missed by our employees. Diane Smith"

Diane Smith-Martowski, Customer Service, FiberMark, worked directly with David at FiberMark

"I have traveled with David visiting a variety of customers. David was very well prepared with relevant

questions, topics of conversation and carried out professional and structured sales calls. The calls were part of

a wider strategy to develop cross continent sales of products manufactured by the UK division of the group

into North America; David quickly identified the key contacts in his area that had the best fit and the most

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likely candidates to purchase. Unfortunately shortly after the project started a drastic change in exchange rate

stifled the project."

David A. Ives, Business Development Manager, FiberMark, worked directly with David at FiberMark

"David excelled in our Customer Service Dept at Deluxe. He was always pleasant, courteous and attentive to

everyone he worked with and to those he assisted. You could hear the smile in his voice when he answered

the phone. He has a can do attitude. It was a pleasure working with him on a daily basis."

Diane Lorraine, LAN I Administrator / Office Utility, Deluxe Financial Services, worked with David at

Deluxe Corporation

Contact David on LinkedIn

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Contact this candidate