Customer Service Administrative Assistant

Tangelita Johnson

**** ********** **

Conyers, GA 30012

H: 770-***-****

C: 678) 719- 1671

OVERVIEW

My goals are to make my dream come true by do what I love, which is taking care of people and

making them happy. I am an energetic, results-oriented team-player, eager to bring my influential

administrative skills to a growing company [field] that needs top-level support. Committed and motivated

Administrative Assistant with exceptional customer-relations and critical decision-making skills has

proven me to be an asset. I also have a strong work ethic with a professional demeanor accompanied by

great initiative.

SKILLS

• SERVE SAFE 2009

• BSM (BASIC SHIFT MANAGEMENT)2009

• CRP TRAINING 2011

• CPI TRAINING 2011 (Nonviolent Crisis Intervention Program

• Ethics & Human Rights Certificate

• Collaborated with [teams/departments] to ensure smooth work flow and efficient organization

operations.

• Accountable for all operations of busy office, including [areas of responsibility].

• Ensured smooth operations by supporting executive team.

• Responsible for training all new employees to ensure continued quality of customer service.

• Maintained status reports to provide management with updated information for client projects.

• Successfully trained staff in all office systems and databases, policies and procedures while

focusing on minimizing errors and generating superior results.

• Managed inventory and office budgeting for supplies for busy office of 30.

Handle customers effectively by identifying needs, quickly gaining trust, while approaching complex

situations and resolving problems to maximize efficiency.

EXPERIENCE

GEORGIA COMMUNITY SUPPORT & SOLUTIONS May 2011 – Present

Private Care Taker

I offer a variety of options of support for families with disabilities. These programs are designed to meet

the family's needs in the most effective, cost-efficient way possible. Family EASE offers the following:

• (Respite)

• (Emergency and Crisis Respite)

• (Family Support)

• (In-Home Personal Support)

ROCKDALE HEALTHCARE Sep 2010 - May 2011

2nd Shift Manager

• Regulate and balance weekly and daily duties for fellow co-workers

• Following patients diets and tend to their every needs

• Cook dishes specifically catered to patients needs

MCDONALDS April 2005 – Oct 2009

Swing Manger

• Assisted and carried out tasks for the company while following procedures and providing superior

customer satisfaction

• train crew members and managers by company policies and procedures

• food safety

• maintained accurate inventory counts

EDUCATION

High school diploma

PENN FOSTER COLLEGE

Currently: Diploma with an

Concentration in:

Healthcare

CNA CERIFICATION

MAY 3,2012

CN0030010233

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