LATASHIA NELMS

OBJECTIVE: A vibrant, self-motivated individual seeking a challenging career opportunity where 10+ years of customer service

experience, organizational skills, communication skills, dynamic client relations and administrative abilities can be effectively applied

towards defining and achieving company objectives.

EXPERIENCE:

Nation Tax Services, Orlando, FL Customer Service Manager January 2010- April 2013

• Access electronic and paper cataloging systems to look up product information and availability.

• Created and maintained the organization's vital databases, handled inbound clients inquiries via

phone and email, scheduled appointments, drafted company correspondence

• Respond to telephone inquiries, providing quality service to customers and associates inquiring

about the availability of products or status of orders

Key Achievements

• Awarded top customer service representative for three consecutive months due to sales initiatives

in 2012.

• Awarded first call resolution nine times for quick complaint resolution; commended by supervisor

for the ability to resolve problems on the first call and avoid escalation of issues.

Aon Hewitt, Orlando, FL Customer Service Representative March 2010- September 2012

• Excel within a service-oriented company, demonstrating a talent for communicating effectively

with customers from diverse backgrounds.Efficiently handled all clerical and secretarial needs

from the advisors and faculty.

• Recommended solutions within customer budgets and proactively followed up with all leads.

• Awarded Most Helpful Personnel for Fall 2010.

E-man Atlantic, Daytona Beach, FL Dish Network Sales Representative January 2008- December 2009

• Access electronic and paper cataloging systems to look up product information and availability

• Analyzed various consumer segments to develop pricing and reward strategies for direct selling

programs, which were later implemented by the company.

• Respond to telephone inquiries, providing quality service to customers and associates inquiring

about the availability of products or status of orders.

First Data Corporation Daytona Beach, FL Sprint Representative January 2007- February

2009

• Proactively assisted brand manager with coordinating, developing and marketing Sprint’s new

product line.

• Constructed a vital product idea tool to generate new, innovative ideas for Sprints Android tools

and apps.

• Successfully Boosted Sprint’s sales productivity by 12% in 2008.

EDUCATION: Bethune Cookman University, Daytona Beach, FL

National Dean’s List

Major: Business Administration

Minor in Business: Law/Public Relations/ Entrepreneurship

GPA- 3.25

SKILLS: Mastered all Microsoft programs (Office, Word, PowerPoint, Excel, Outlook), Natural Leader, Detail oriented, Excellent

multi-tasker, verbal and written communication, negotiating, planning and organization skills, polished professional with corporate and

customer service background

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