Customer Service Project Manager

Veronica Brown-Anang, MBA

***** ******* **** ***** #**, Germantown, MD 20874

Email: **************@*****.*** - Phone number: 301-***-****

PROFILE SUMMARY

Highly analytical junior project manager. Pending Certified Associates in Project Management CAPM.

Team leader with 14 years of personnel supervision and a proven track record of increasing workforce

productivity. Established guidelines that increased quality assurance standards. Results driven project

coordinator with the ability to coordinate, implement, and manage highly dynamic and diverse

organizations. “Prove It” testing scores for Excel ranking at the 80th percentile and Word ranked at 87th

percentile.

Key competencies include:

Problem Solver Project Management Ability to Work Independently

General Microsoft Excel, Dedicated Operations and

Administrative Power Point, Word Personnel Management Relations

Skills

Customer Service Effective Oral and Written Front Office Operations

Communicator

PROFESSIONAL WORK EXPERIENCE

• Initiated and facilitated a project that saved the organization $120,000. Directed the planning

of tasks, scheduling and scope baselines. Coordinated zoning requirements, vendor

communication, procurement and licensing requirements to close the project, meet

stakeholder requirements and quality expectation while controlling cost.

• Utilized knowledge of business and management principles, incorporated strategic planning, human

resources modeling, leadership techniques, production methods, and coordination of people and

resources to affectively facilitate organizational change.

• Planned, directed, and coordinated supportive services to promote leadership and organized the flow

of information.

• Coordinated responses to urgent maintenance calls to assure issues are maintain before causing

extensive damage.

• Directed and organized schedules of maintenance team to assure the most efficient daily outcome

• Followed up on complaints, emergency requests and assured that insurance requirements were met.

• Directed initiatives to renovate homes using grant funds to obtain more than 15 grants for home

improvements.

• Inspected quality assurance standards and certifications to maintain 95% compliance standards.

• Maintained maintenance logs that assured timely follow-up on repairs.

• Coordinated and prioritized maintenance request in a timely manner. Scheduled of preventative

maintenance for the tenants.

• Participated in the creation of emergency management plans and standards legislated by the state.

• Created systems that structured compliance with programs and organizational changes.

• Effectively conducted record keeping, mail distribution, telephone operation and Maintained office

continuity and productivity.

• Oversaw facilities planning, maintenance and custodial operations to assure standards met quality

assurance standards

• Gathered and organized information on problems or procedures that facilitated that smooth transition

of new objectives and increase of staffing levels.

• Through team work developed response to directives to comply with state laws.

• Conferred with personnel ensured successful functioning of newly implemented monitoring

procedures in advance of deadline.

WORK HISTORY

Program Administrator, Residential Services 2008-2012

Community Services for Autistic Adults and Children, Gaithersburg, MD

Assistant Director Residential Services 2005-2008

Community Services for Autistic Adults and Children, Gaithersburg, MD

Business Manager 1998-2005

Community Services for Autistic Adults and Children, Gaithersburg, MD

EDUCATION

MBA, Strayer University, Rockville, MD,

BS, Business Administration, Columbia Union College, Takoma Park, MD

CERTIFICATIONS

Certified Associate in Project Management (CAPM) Pending

**************@*****.*** Page 2

Veronica Brown-Anang

Contact this candidate