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Human Resources Customer Service

New York, NY
April 25, 2014

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** ****** ****, ***** *****, NJ ****9



Summary: A highly accomplished professional with strong leadership and

communication skills. Extensive experience in Human Resources Management

with knowledge in benefits (workers compensation, FMLA, STD/LTD, benefits

administration), training and development, performance management, new hire

orientation and payroll. Effectively use management skills to execute

targeted strategies and sales plans to maximize productivity, efficiency,

quality, and profitability. Proven value and dedication as a team leader,

who is able to utilize effective problem solving skills, as well as dynamic

planning, organization, prioritization and multitasking skills. Well versed

in MS Office applications and Peoplesoft. Possess excellent interpersonal

skills and an eagerness to contribute talent towards actively supporting a

dynamic organization in a management role.


Executive Secretary to Consul General

Of Saudi Arabia

Royal consulate General of Saudi Arabia, New York, NY 12/2011-Present

Provided day-to-day administrative support to the Consul General. Assisted

diplomats with handling all administrative duties, as well as prepared and

organized the Saudi National Day event. Managed the Consul General's

schedule and daily calendar. Solved outstanding insurance claims for

diplomats and Consul General. Assisted the visa department with issuing

visa for people who will be travelling to Saudi Arabia. Efficiently

scheduled travel arrangements and appointments for the Consul General,

diplomats and family members. Processed visa, tax ID's, and license and

state department ID for Diplomats. Coordinated with the State OFM and

Embassy in DC to properly process terminated employees in the State OFM


Administrative Secretary to


The Permanent Mission to the Syria Arab Republic to United Nations, New

York, NY 02/2010 -4/2011

Provided support to Ambassador and diplomats with daily administrative

operations, including receptionist duties. Responsible for organizing,

arranging and coordinating meetings. Managed scheduling of conferences and

travel arrangements. Researched, compiled and prepared confidential and

sensitive documents such as letters, memos, presentations and other General

Assembly documents. Prepared and completed apartment lease forms for

diplomats. Assisted computer technician with installation of printers and

computers. Interpreted documents and prepared translation from English to

Arabic. Assisted with the General Assembly process.

Human Resources Sr. Specialist (Contract Assignment)

Accredited Computer Services - Little Falls

NJ 02/2


Reviewed and updated compensation information for all employees in the

People Soft Human Resources information System. Responsible for correctly

processing payment of bonuses and merits. Tracked and maintained data

related to leaves of absence, while ensuring compliance with the Family

Medical Leave Act (FMLA).

Executive Assistant to President / HR Assistant (Contract Assignment)

Alpha Garment - Little Falls, New Jersey 11/2006-7/2007

Effectively managed and organized daily activities, with full

accountability for overseeing all aspects of office and administrative

operations. Resourcefully oversaw office workflow, face-to-face

appointments, and directed personnel vital to ensure operations were at

optimal performance levels. Actively served as liaison between internal

team members and various members of the Alpha Garment organization,

including potential clients and vendors. Responsible for managing long-

term projects while overseeing on time delivery. Properly scheduled daily

meetings and travel arrangements required to maintain projects on

track. Managed employee benefits administration and coordination to

ascertain participating employees were properly enrolled in medical and

dental insurance.

Human Resources Consultant (Contract Assignment)

The City University of New York - New York, NY 6/2005-10/2006

Conferred with company officials to plan business objectives, to develop

organizational policies and to coordinate Human Resources

functions. Conducted employee orientations and ensured all reporting

requirements were achieved and properly tracked through the HRIS

system. Streamlined operations by utilizing PeopleSoft & CUPS to execute

an employee enrollment system in Health Insurance coverage and pension

deductions such as NYCERS or TIAA-CREF. Initiated log tracking and

monitoring of FMLA registrants. Successfully improved the quality of

customer service by mentoring and training team members about the quality

and skill of superior service that must be maintained. Served as liaison

between the University Benefits Office and Central Office to coordinate

process and complete projects, and to resolve employee issues.

Human Resources Analyst (Contract Assignment)

Kelly Services (Holy Name Hospital) - Teaneck,

NJ 5/2004-


Oversaw all phases of the disability benefits policy, including job data

entry in the HR payroll system and update to medical, dental, 401k and

flexible spending databases in PeopleSoft. Timely processed unemployment

claims and State disability claim forms. Administered leaves of absences

and coordinated short and long term disabilities. Generated ad-hoc reports

related to employee census.

Benefits Administrator

Crum and Foster - Morristown,



Managed and coordinated employee benefits administration and

coordination. Organized and directed retiree seminars concerning open

enrollment and disability insurance to promote understanding of benefits

and policy administration and procedures. Designed and implemented new

claims handling procedures which mandated a

48-hour turnaround time for client follow-up. Managed vendor relationships

as well as conducted new hire orientations. Responsible for administering

leave of absence and short and long term disabilities.

Disability Manager / HR Representative

Price WaterHouse Coopers / Mellon HR Solutions - Little Falls,

NJ 9/1998-6/2002

Verified, managed and downloaded disability accounts for the in-house call

center of a business consulting firm, providing clients with medical leave

of absence information. Responsible for responding to client disability

inquiries. Managed and monitored employees FMLA and leave of absences data

using People Soft. Accurately updated and maintained all employees FMLA

through People Soft.


BS Business Administration, William Paterson University, Wayne, NJ 1992

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