Human Resources Customer Service
Resume:
AZZAH MIDANI
** ****** ****, ***** *****, NJ ****9
E-mail: ***********@*****.***
Summary: A highly accomplished professional with strong leadership and
communication skills. Extensive experience in Human Resources Management
with knowledge in benefits (workers compensation, FMLA, STD/LTD, benefits
administration), training and development, performance management, new hire
orientation and payroll. Effectively use management skills to execute
targeted strategies and sales plans to maximize productivity, efficiency,
quality, and profitability. Proven value and dedication as a team leader,
who is able to utilize effective problem solving skills, as well as dynamic
planning, organization, prioritization and multitasking skills. Well versed
in MS Office applications and Peoplesoft. Possess excellent interpersonal
skills and an eagerness to contribute talent towards actively supporting a
dynamic organization in a management role.
CAREER HISTORY
Executive Secretary to Consul General
Of Saudi Arabia
Royal consulate General of Saudi Arabia, New York, NY 12/2011-Present
Provided day-to-day administrative support to the Consul General. Assisted
diplomats with handling all administrative duties, as well as prepared and
organized the Saudi National Day event. Managed the Consul General's
schedule and daily calendar. Solved outstanding insurance claims for
diplomats and Consul General. Assisted the visa department with issuing
visa for people who will be travelling to Saudi Arabia. Efficiently
scheduled travel arrangements and appointments for the Consul General,
diplomats and family members. Processed visa, tax ID's, and license and
state department ID for Diplomats. Coordinated with the State OFM and
Embassy in DC to properly process terminated employees in the State OFM
system.
Administrative Secretary to
Ambassador
The Permanent Mission to the Syria Arab Republic to United Nations, New
York, NY 02/2010 -4/2011
Provided support to Ambassador and diplomats with daily administrative
operations, including receptionist duties. Responsible for organizing,
arranging and coordinating meetings. Managed scheduling of conferences and
travel arrangements. Researched, compiled and prepared confidential and
sensitive documents such as letters, memos, presentations and other General
Assembly documents. Prepared and completed apartment lease forms for
diplomats. Assisted computer technician with installation of printers and
computers. Interpreted documents and prepared translation from English to
Arabic. Assisted with the General Assembly process.
Human Resources Sr. Specialist (Contract Assignment)
Accredited Computer Services - Little Falls
NJ 02/2
008-5/2008
Reviewed and updated compensation information for all employees in the
People Soft Human Resources information System. Responsible for correctly
processing payment of bonuses and merits. Tracked and maintained data
related to leaves of absence, while ensuring compliance with the Family
Medical Leave Act (FMLA).
Executive Assistant to President / HR Assistant (Contract Assignment)
Alpha Garment - Little Falls, New Jersey 11/2006-7/2007
Effectively managed and organized daily activities, with full
accountability for overseeing all aspects of office and administrative
operations. Resourcefully oversaw office workflow, face-to-face
appointments, and directed personnel vital to ensure operations were at
optimal performance levels. Actively served as liaison between internal
team members and various members of the Alpha Garment organization,
including potential clients and vendors. Responsible for managing long-
term projects while overseeing on time delivery. Properly scheduled daily
meetings and travel arrangements required to maintain projects on
track. Managed employee benefits administration and coordination to
ascertain participating employees were properly enrolled in medical and
dental insurance.
Human Resources Consultant (Contract Assignment)
The City University of New York - New York, NY 6/2005-10/2006
Conferred with company officials to plan business objectives, to develop
organizational policies and to coordinate Human Resources
functions. Conducted employee orientations and ensured all reporting
requirements were achieved and properly tracked through the HRIS
system. Streamlined operations by utilizing PeopleSoft & CUPS to execute
an employee enrollment system in Health Insurance coverage and pension
deductions such as NYCERS or TIAA-CREF. Initiated log tracking and
monitoring of FMLA registrants. Successfully improved the quality of
customer service by mentoring and training team members about the quality
and skill of superior service that must be maintained. Served as liaison
between the University Benefits Office and Central Office to coordinate
process and complete projects, and to resolve employee issues.
Human Resources Analyst (Contract Assignment)
Kelly Services (Holy Name Hospital) - Teaneck,
NJ 5/2004-
2/2005
Oversaw all phases of the disability benefits policy, including job data
entry in the HR payroll system and update to medical, dental, 401k and
flexible spending databases in PeopleSoft. Timely processed unemployment
claims and State disability claim forms. Administered leaves of absences
and coordinated short and long term disabilities. Generated ad-hoc reports
related to employee census.
Benefits Administrator
Crum and Foster - Morristown,
NJ
6/2001-1/2003
Managed and coordinated employee benefits administration and
coordination. Organized and directed retiree seminars concerning open
enrollment and disability insurance to promote understanding of benefits
and policy administration and procedures. Designed and implemented new
claims handling procedures which mandated a
48-hour turnaround time for client follow-up. Managed vendor relationships
as well as conducted new hire orientations. Responsible for administering
leave of absence and short and long term disabilities.
Disability Manager / HR Representative
Price WaterHouse Coopers / Mellon HR Solutions - Little Falls,
NJ 9/1998-6/2002
Verified, managed and downloaded disability accounts for the in-house call
center of a business consulting firm, providing clients with medical leave
of absence information. Responsible for responding to client disability
inquiries. Managed and monitored employees FMLA and leave of absences data
using People Soft. Accurately updated and maintained all employees FMLA
through People Soft.
Education
BS Business Administration, William Paterson University, Wayne, NJ 1992
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