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Administrative Assistant Manager

Delaware, OH
April 25, 2014

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Julie R. Morrison

*** ******* **.

Delaware, OH *3015



Franklin University, Columbus, Ohio

Bachelor of Business Administration with an emphasis in Management


Professional Profile

Earned a Bachelor of Science degree in Business Administration with a 3.9 grade point average.

Experienced General Motors’ warranty administrator, administrative assistant, and customer

relations professional.

Professional Experience

Germain Motor Company, Columbus, Ohio


Warranty Administrator


• Promotion


• Managed and processed warranty claims for 3 of Germain’s General Motors’ (GM)


• Responsible for collecting valuable warranty dollars while maintaining compliance to

factory policies and procedures (accounts receivable)

• Specialized in GM’s warranty policy and procedures

• Provided warranty support to 4 service managers, 3 parts departments, more than 20

service technicians, and the GM area service managers

• Analyzed each repair order to ensure accuracy of all claims

• Worked with the accounting department to ensure all warranty claims are compensated

• Trained new employees for reception and cashiering duties

• Assisted in the merging of Columbus Cadillac Company and Germain Motor Company

with various administrative support as well as establishing warranty technical operations

Columbus Cadillac Co., Columbus, Ohio (Acquired by Germain Motor Company)


Administrative Assistant


• Promoted twice for demonstrating skills of efficiency and aptitude

• Earned Notary Public license (7/31/03-7/7/08)


• Supported the controller by performing various accounting tasks (accounts receivable and


• Managed petty cash

• Assisted with human resources tasks regarding employee benefits

• Managed payroll for the service department

• Assisted the title clerk by processing titles

• Assisted with general office duties

RainSoft Water Systems, Dublin, OH


Service Manager


• Promoted from telecommunications operator to service manager


• Managed and dispatched service technicians to their daily, scheduled appointments

• Managed customer relations and sales by scheduling appointments

• Marketed necessary products needed to maintain RainSoft Water systems

Midwest Allergy, Worthington, Ohio


Customer Relations Professional


• Promoted from medical records specialist to customer relations professional


• Executed time management procedures by contacting patients prior to their appointment

to obtain, record, and update personal & financial information

• Initial contact for scheduling appointments and answering or referring inquiries

• Protected patients' rights by maintaining confidentiality of personal and financial


• Relayed messages and memorandums to physicians and nursing staff

• Medical record filing

Computer Skills

• Microsoft Word 2010

• Excel 2010

• Power Point 2010

• Outlook 2010

• Reynolds and Reynolds software

Professional Certifications

• Accredited Certified Warranty Professional, after completing J&L's Warranty

Management Workshop in 2004, and J&L's Advanced Warranty Certification workshop

in 2007

• Notary Public for the State of Ohio from 7-31-03 to 7-7-08.

• Certificate of completion for the Clerical Accounting Specialist Program ~ 64 hours from

the Delaware Area Career Center

Professional Memberships

• Polaris North Star Chapter International Association of Administrative Professionals


• International Honor Society for Business, Management, and Administration


• Inducted into the International Honor Society for Business, Management, and

Administration- Sigma Beta Delta

• Latin Honor-Summa Cum Laude (anticipated)

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