Administrative Assistant Manager
Resume:
Julie R. Morrison
Delaware, OH *3015
**********@**.***
Education
Franklin University, Columbus, Ohio
Bachelor of Business Administration with an emphasis in Management
2009-2014
Professional Profile
Earned a Bachelor of Science degree in Business Administration with a 3.9 grade point average.
Experienced General Motors’ warranty administrator, administrative assistant, and customer
relations professional.
Professional Experience
Germain Motor Company, Columbus, Ohio
2004-2008
Warranty Administrator
Achievements:
• Promotion
Responsibilities:
• Managed and processed warranty claims for 3 of Germain’s General Motors’ (GM)
dealerships
• Responsible for collecting valuable warranty dollars while maintaining compliance to
factory policies and procedures (accounts receivable)
• Specialized in GM’s warranty policy and procedures
• Provided warranty support to 4 service managers, 3 parts departments, more than 20
service technicians, and the GM area service managers
• Analyzed each repair order to ensure accuracy of all claims
• Worked with the accounting department to ensure all warranty claims are compensated
• Trained new employees for reception and cashiering duties
• Assisted in the merging of Columbus Cadillac Company and Germain Motor Company
with various administrative support as well as establishing warranty technical operations
Columbus Cadillac Co., Columbus, Ohio (Acquired by Germain Motor Company)
2002-2004
Administrative Assistant
Achievements:
• Promoted twice for demonstrating skills of efficiency and aptitude
• Earned Notary Public license (7/31/03-7/7/08)
Responsibilities:
• Supported the controller by performing various accounting tasks (accounts receivable and
payable)
• Managed petty cash
• Assisted with human resources tasks regarding employee benefits
• Managed payroll for the service department
• Assisted the title clerk by processing titles
• Assisted with general office duties
RainSoft Water Systems, Dublin, OH
2000-2001
Service Manager
Achievements:
• Promoted from telecommunications operator to service manager
Responsibilities:
• Managed and dispatched service technicians to their daily, scheduled appointments
• Managed customer relations and sales by scheduling appointments
• Marketed necessary products needed to maintain RainSoft Water systems
Midwest Allergy, Worthington, Ohio
1996-2000
Customer Relations Professional
Achievements:
• Promoted from medical records specialist to customer relations professional
Responsibilities:
• Executed time management procedures by contacting patients prior to their appointment
to obtain, record, and update personal & financial information
• Initial contact for scheduling appointments and answering or referring inquiries
• Protected patients' rights by maintaining confidentiality of personal and financial
information
• Relayed messages and memorandums to physicians and nursing staff
• Medical record filing
Computer Skills
• Microsoft Word 2010
• Excel 2010
• Power Point 2010
• Outlook 2010
• Reynolds and Reynolds software
Professional Certifications
• Accredited Certified Warranty Professional, after completing J&L's Warranty
Management Workshop in 2004, and J&L's Advanced Warranty Certification workshop
in 2007
• Notary Public for the State of Ohio from 7-31-03 to 7-7-08.
• Certificate of completion for the Clerical Accounting Specialist Program ~ 64 hours from
the Delaware Area Career Center
Professional Memberships
• Polaris North Star Chapter International Association of Administrative Professionals
(IAAP)
• International Honor Society for Business, Management, and Administration
Honors
• Inducted into the International Honor Society for Business, Management, and
Administration- Sigma Beta Delta
• Latin Honor-Summa Cum Laude (anticipated)
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