Customer Service Human Resources
Resume:
THERESA E. STEPHENS
***** ********** ****, ******, ******** 48091
Email Address: ***********@***.***
(H): 586-***-****
( C): 313-***-****
HUMAN RESOURCES MANAGEMENT
Senior level manager with ten years broad -based progressively
responsible experience in management and human resources. Proven
abilities to work with senior management team to integrate the human
resource function within the overall business operating strategy.
Advance level of experience in departmental startups, high growth
operations and restructuring.
AREAS OF EXPERTISE
Employee Relations ? Organizational Development ? Compensation & Benefits
Training & Development ? Staffing Requirements ? HR Policy Design &
Administration Recruitment & Employment ? Safety Training ? Operations
Management ? Team Building ? Employee & Labor Law ? Sexual Harassment ?
EEOC ? FMLA ? NLRA ? USERRA ? OSHA ? EPPA ? Workers' Compensation ?
Unemployment, and Wage & Hour ? State & Federal Licensure
Screening Applicants Training and Payroll
Benefits Development Bank Reconciliation
Compensation Programs Employee Relation Policy Procedures
Labor Relation
Personal Data Base COBRA AP/AR
General Orientation Employee Orientation Recruiting
Medical Records Housekeeping-Supervisin Administration
Ward g Supervision
Clerks-Supervising Credentials
-Physician/Nurses/Manag
ers
Train the Trainer Third Party Billing Patient Care Advocate
Circle of Care
E-Verify E-Drug Screening Resident Service
Medical Biller-Coder Housing Manager
Admission-Insurance
Verifying
PRACTICUM EXPERIENCE
Michigan Health Rehabilitation Services of Michigan- Commerce Township, MI
Human Resource Coordinator- August 5, 2011-Present
. Oversee all human resource information systems (FORTIS), updating
personnel benefits, personnel records, and Payroll information and
generate monthly and quarterly reports.
. Manage the enrollment benefit/compensation packets for new hires.
Evaluate and negotiate new benefits, benefits plans for full time
employees
. Functions as Plan Administrator with primary responsibilities consisting
of tracking renewal dates, open enrollment and group investment plan
changes for 500 + employees.
. Employee Relations for all hourly/salary employees
. Workers Compensation and COBRA Administrator
. Conduct/Orientation of new employees on company mission and goals.
Accountable for creating and administering Performance and Merit
Evaluations. Conducted at 90 day, six months and yearly.
. Track and maintain employee leave to include: Vacation, FLMA, STD, LTD,
and Personal/Sick days
. Direct supervisor for 3 employees (HR Assistant and Receptionists)
. Contribute to revisions of policies and procedures to facilitate
regulatory In-Service Training and Development.
. Responsible for creating, updating, implementing and communicating new
internal Policies and Procedures to Directors, Rehab Managers and
employees
. Weekly tracking marketing reports for salary/compensation and marketing
data.
. Recruiting Therapist- Physical, Occupational, PTA and OTA
. Responsible for weekly status reports for Directors/Executive Director -
(Employee Relation, Safety and Awareness, Compensation flaws/packets and
education/training/communication) on updates/ new employment laws,
regulation and licensure not limited to those mentioned.
Boulevard Health Center- (AMG- Advantage Management Group) - Rochester
Hills, MI
Human Resources/Payroll Director- April 22, 2011- August 3, 2011
. Oversee all human resource information systems (HRIS), updating
personnel benefits, personnel records, and Payroll information and
generate quarterly reports.
. Manage the enrollment benefit/compensation packets for new hires.
Evaluate and negotiate new benefits, benefits plans for full time
employees
. Functions as Plan Administrator with primary responsibilities consisting
of tracking renewal dates, open enrollment, group investment plan
changes for 200 + employees.
. Employee Relations for all hourly/salary employees
. Workers Compensation and COBRA Administrator
. Conduct/Orientation of new employees on company mission and goals.
Accountable for creating and administering Performance and Merit
Evaluations. Conducted at 90 day, six months and yearly.
. Track and maintain employee leave to include: Vacation, FLMA, STD, LTD,
and Personal/Sick days
. Labor Relation- Apart of Negotiation Team for designated Facility Unit
. Implementing procedures and processes to facilitate regulatory In-
Service Training and Development.
. Responsible for creating, updating, implementing and communicating new
internal policies and procedures to management and employees.
. Interview all potential hires
. Develop Employee Retention/Recruiting programs
. Monthly Reports: HR, Retention, Mandatory Training, Credentials
. Write policies and procedures to facilitate regulatory In-Service
Training Development
. Responsible for creating, updating, implementing and communicating new
internal policies and Procedures to management and employees,
Payroll Accounts Payable Coordinator- November 2010-April 2011
. Process payroll for 200+ Employees -Biweekly
. Oversee all aspects of payroll processing and information systems for
hourly/salary/exempt employees
. Accountable for creating, administering running of
daily/monthly/quarterly reports and reporting to Administrator,
Managerial Team and Corporate.
. Responsible for reporting, setting up garnishments, levy's,
communicating to proper authorities and employees
. Bi-weekly tracking of all employees punch edits, attendance tracking as
well as employment verification.
. Budgets restraints work very close with Administrator/Managers/HR
Department labor hours daily
. HR Coordinator back up
. Oversees administrative functions including but not limited to bank
deposits, coding of invoices, processing check request, petty cash and
running reconciliation reports monthly for corporate reporting, General
ledger
. Proactively identifies solutions to resident/family concerns and makes
necessary changes as indicated.
. Vendor Liaison of any questions/concerns or comments.
. Review policies on regular basis regarding payroll processing/AP
processing with communication to all managers as well as employees.
TSLC- Trinity Senior Living Community- (Sanctuary at Maryhaven) -
Southgate, MI (November 2009-August 2010)
Housing Manager
. Functions as community marketing administrator with primary
responsibilities consisting of tracking of current new residents,
customer service and sales.
. Oversee all aspects of community activities/employee relations for all
hourly/contractual employees and sales management
. Accountable for creating and administering marketing strategies for
community with occupancy of 76 units/Independent Community
. Supervision/Outreach Community involvement
. Weekly tracking marketing reports for census/employee and marketing
data.
. Budgets/Payroll
. Hiring Manager
. Oversees administrative functions including but not limited to bank
deposits, coding of invoices
. Proactively identifies solutions to resident/family concerns and makes
necessary changes as indicated.
. Engages residents/families in focus groups and customer service surveys
to gather input and measure success of customer service initiatives.
. Plans, controls, and implement corrective action plans for Sanctuary
Staff as deficiencies are identified.
. Review policies on regular basis regarding acceptance and admission of
all residents. Provides counsel and guidance to residents and /or
families.
. Maintain a working knowledge of applicable Federal, State and local laws
and regulations, Trinity Health Corporate Integrity Program, Code of
Ethics, as well as other policies and procedures in order to ensure
adherence in a manner that reflects honest, ethical, and professional
behavior.
HCR ManorCare,LLC. (Heartland Healthcare Center). - Livonia, MI (March 2007-
October 9, 2009)
Human Resource Director
. Oversee all human resource information systems (HRIS), updating
personnel benefits, personnel records, and Payroll information and
generate quarterly reports.
. Manage the enrollment benefit/compensation packets for new hires.
Evaluate and negotiate new benefits, benefits plans for full time and
contractual employees
. Functions as Plan Administrator with primary responsibilities consisting
of tracking renewal dates, open enrollment, and group investment plan
changes for 173 + employees.
. Employee Relations for all hourly/contractual employees
. Conduct/Orientation of new employees on company mission and goals.
Accountable for creating and administering Performance and Merit
Evaluations. Conducted at 90 day, six months and yearly.
. Track and maintain employee leave to include: Vacation, FLMA, STD, LTD,
and Personal/Sick days
. Labor Relation- Apart of Negotiation Team for designated Facility Unit
. Contribute in the revision of policies and procedures to facilitate
regulatory In-Service Training and Development.
. Responsible for creating, updating, implementing and communicating new
internal policies and procedures to management and employees.
. Interview all potential hires
. Develop Employee Retention/Recruiting programs
. Trainer for Master Caring Leadership Program- Training for all
Managers/Department heads/supervisor
. Monthly Reports: HR, Retention, Mandatory Training, Credentials,
Infection Control
. Safety Committee Chairperson- Implementing and developing awareness
programs for Safety First.
. Write policies and procedures to facilitate regulatory In-Service
Training and Development.
. Responsible for creating, updating, implementing and communicating new
internal policies and Procedures to management and employees,
. Interview all potential hires
. Develop Employee Retention/Recruiting programs
RDK COLLECTION SERVICES, INC. - COLLECTION AGENCY - Troy, MI (March 2006-
January 2007)
Human Resources/Administrative Manager
. Oversee all human resource information systems (HRIS), updating
personnel benefits, personnel records, and Payroll information and
generate quarterly reports.
. Manage the enrollment benefit/compensation packets for new hires.
Evaluate and negotiate new benefits, benefits plans for full time and
contractual employees
. Functions as Plan Administrator with primary responsibilities consisting
of tracking renewal dates, open enrollment, and group investment plan
changes for 40 + employees.
. Calculate and reconcile payroll/time sheets for all hourly/contractual
employees weekly.
. Conduct/Orientation of new employees on company mission and goals.
Accountable for creating and administering Performance and Merit
Evaluations. Conducted at 90 day, six months and yearly.
. Track and maintain employee leave to include: Vacation, FLMA, STD, LTD,
and Personal/Sick days
. Administer COBRA benefits - initial and cobra election letters and
tracking employee with extended benefit options.
. Write policies and procedures to facilitate regulatory In-Service
Training and Development.
. Responsible for creating, updating, implementing and communicating new
internal policies and Procedures to management and employees,
. Interview all potential hires
. Develop Employee Retention/Recruiting programs
. Previous experience working in industries with high level of employee
turnover; proven success with fast track recruiting and hiring.
. Demonstrates success increasing employee satisfaction, retention,
communication and presentation skills, with the ability to communicate
with multiple levels.
. Ability to work as part of team, coach and train staff, as well as
strong analytical and problem solving skills.
Accounting Manager
. Reconcile 6 General and Trust Accounts Totaling up to $450,000;
orchestrate End of the day, Month end year end closing
. Implemented Internal controls and audits for Cash Management,
administer monthly (internal) audits for Cash Application and Payroll
to insure proper posting and prevention of overpayment or
underpayments.
. Developed and implemented internal Petty Cash procedures, process up
to 5,000 debtor and credit cared payments weekly. Import approximately
16,000 claims monthly from clients to company database.
. Prepare monthly journal entries, review and monitor company wide
purchases in which include negotiating of prices, paying vendors and
tracking of company leases and rebates. Monitor Service Agreements
totaling over $200,000.
PROFESSIONAL EXPERIENCE
SHAR, INC. (Self Help Addiction Rehabilitation, Inc.) Detroit, MI
Staff Accountant (May 1997-March 2006)
Reconciliation of pension, third party insurance, bank statements for six
accounts and Electronic Bank Transactions. Prepare monthly journal entries
and account analysis for five facilities.
Managed client cash, perform payroll audits and served as back up for
processing payroll. Responsible for all company wide purchases, tracking
of purchase orders, maintained approvals of requested purchase
requisitions.
Function as Company communicator of new policies/procedures from department
of Human Services to Clinical Management. Assist client population on
current and future programs provided through different agencies for
recovering addicts.
Responsible for receiving approving and tracking of authorized days and
payments for all Third Party Billing. Maintain and verify Warranty updates
and contracts for equipment owned and lease agreements.
Personnel Assistant - February 2003-2006
Provided In-Service Training and communication of new policies, updating
HRIS databases spanning five facilities and two correctional facilities.
Managed employee recruitment through job fairs, newspaper advertisements,
internet job postings and internal referrals. Recruited for Clinicians,
Maintenance, Secretaries and Administrative personnel.
Performed phone interviews and assessment testing, maintain personnel files
and new employee personnel files. Accountable for employment verification
including employment history, references and educational and certification
credentials.
Training and Development, compensation and Benefits responsible for
communication of dates and open enrollment of new plan of benefits.
Payroll Clerk
Calculated time cards, tracked employee leave time, accumulated census-
reporting data and created daily work payroll spreadsheet for ach employee
encompassing hours worked, hourly salary, car allowances, health waivers
and any loss wages.
EDUCATION & TRAINING
Masters of Science - Human Resources /Business Administration (2005)
Central Michigan University, Mt. Pleasant, MI
Bachelor of Science - Business Accounting (2003)
University of Phoenix, Phoenix, AZ
CERTIFICATES OF ACHIEVEMENTS
Protecting our Aging Workforce
Branching Out To Success
OSHA Compliance
Mistake - Free Grammar and Proofreading
FEMA - Active Shooter: What You Can Do
American
Heart Association - CPR
SKILLS AND TRAINING
Ability and possesses a comprehensive knowledge of basic data analysis and
communication tools including, Excel, Word, Access, Kronos( time keeping),
MSP- My Staffing Program- Recruiting, ADP & Prime Pay (Payroll), Quick
Books, FORTIS and People Soft, HRIS (systems), My Staffing Program, Intact
system, Training and Development (Health & Safety, Sexual Harassment, HIPPA
and Facilitator (Marketing Client Services for Substance Abuse), Writing
policies and procedures, Corel Word, Third Party Billing, Collection, Med
soft, Point Click Administration, Microsoft Office - Outlook, GroupWise and
Novell, Customer Service, and areas of Accounting.
ATTRIBUTES AND ACCOMPLISHMENTS
Dedicated, enthusiastic with a Bachelor degree in Business Accounting and a
Master's degree in Human Recourses. Several years of experience in the
areas of Direct H.R. Systems Management, Coordination and Negotiation of
benefits, Labor Relations, Plan Administrator of multiple operations,
Business Operations, Bookkeeping, Customer Service, Accounts Receivable and
Payables, Reconciliation, Collections, Office management, Third Party
Billing, Purchasing, Auditing, Supervision different departmental areas
within the Therapeutic Environment as well as Financial Institutions (Bank
and Credit Union) and Healthcare Industry.
Contact this candidate