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Customer Service Human Resources

Location:
Troy, MI
Posted:
April 25, 2014

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Resume:

THERESA E. STEPHENS

***** ********** ****, ******, ******** 48091

Email Address: acdu5j@r.postjobfree.com

(H): 586-***-****

( C): 313-***-****

HUMAN RESOURCES MANAGEMENT

Senior level manager with ten years broad -based progressively

responsible experience in management and human resources. Proven

abilities to work with senior management team to integrate the human

resource function within the overall business operating strategy.

Advance level of experience in departmental startups, high growth

operations and restructuring.

AREAS OF EXPERTISE

Employee Relations ? Organizational Development ? Compensation & Benefits

Training & Development ? Staffing Requirements ? HR Policy Design &

Administration Recruitment & Employment ? Safety Training ? Operations

Management ? Team Building ? Employee & Labor Law ? Sexual Harassment ?

EEOC ? FMLA ? NLRA ? USERRA ? OSHA ? EPPA ? Workers' Compensation ?

Unemployment, and Wage & Hour ? State & Federal Licensure

Screening Applicants Training and Payroll

Benefits Development Bank Reconciliation

Compensation Programs Employee Relation Policy Procedures

Labor Relation

Personal Data Base COBRA AP/AR

General Orientation Employee Orientation Recruiting

Medical Records Housekeeping-Supervisin Administration

Ward g Supervision

Clerks-Supervising Credentials

-Physician/Nurses/Manag

ers

Train the Trainer Third Party Billing Patient Care Advocate

Circle of Care

E-Verify E-Drug Screening Resident Service

Medical Biller-Coder Housing Manager

Admission-Insurance

Verifying

PRACTICUM EXPERIENCE

Michigan Health Rehabilitation Services of Michigan- Commerce Township, MI

Human Resource Coordinator- August 5, 2011-Present

. Oversee all human resource information systems (FORTIS), updating

personnel benefits, personnel records, and Payroll information and

generate monthly and quarterly reports.

. Manage the enrollment benefit/compensation packets for new hires.

Evaluate and negotiate new benefits, benefits plans for full time

employees

. Functions as Plan Administrator with primary responsibilities consisting

of tracking renewal dates, open enrollment and group investment plan

changes for 500 + employees.

. Employee Relations for all hourly/salary employees

. Workers Compensation and COBRA Administrator

. Conduct/Orientation of new employees on company mission and goals.

Accountable for creating and administering Performance and Merit

Evaluations. Conducted at 90 day, six months and yearly.

. Track and maintain employee leave to include: Vacation, FLMA, STD, LTD,

and Personal/Sick days

. Direct supervisor for 3 employees (HR Assistant and Receptionists)

. Contribute to revisions of policies and procedures to facilitate

regulatory In-Service Training and Development.

. Responsible for creating, updating, implementing and communicating new

internal Policies and Procedures to Directors, Rehab Managers and

employees

. Weekly tracking marketing reports for salary/compensation and marketing

data.

. Recruiting Therapist- Physical, Occupational, PTA and OTA

. Responsible for weekly status reports for Directors/Executive Director -

(Employee Relation, Safety and Awareness, Compensation flaws/packets and

education/training/communication) on updates/ new employment laws,

regulation and licensure not limited to those mentioned.

Boulevard Health Center- (AMG- Advantage Management Group) - Rochester

Hills, MI

Human Resources/Payroll Director- April 22, 2011- August 3, 2011

. Oversee all human resource information systems (HRIS), updating

personnel benefits, personnel records, and Payroll information and

generate quarterly reports.

. Manage the enrollment benefit/compensation packets for new hires.

Evaluate and negotiate new benefits, benefits plans for full time

employees

. Functions as Plan Administrator with primary responsibilities consisting

of tracking renewal dates, open enrollment, group investment plan

changes for 200 + employees.

. Employee Relations for all hourly/salary employees

. Workers Compensation and COBRA Administrator

. Conduct/Orientation of new employees on company mission and goals.

Accountable for creating and administering Performance and Merit

Evaluations. Conducted at 90 day, six months and yearly.

. Track and maintain employee leave to include: Vacation, FLMA, STD, LTD,

and Personal/Sick days

. Labor Relation- Apart of Negotiation Team for designated Facility Unit

. Implementing procedures and processes to facilitate regulatory In-

Service Training and Development.

. Responsible for creating, updating, implementing and communicating new

internal policies and procedures to management and employees.

. Interview all potential hires

. Develop Employee Retention/Recruiting programs

. Monthly Reports: HR, Retention, Mandatory Training, Credentials

. Write policies and procedures to facilitate regulatory In-Service

Training Development

. Responsible for creating, updating, implementing and communicating new

internal policies and Procedures to management and employees,

Payroll Accounts Payable Coordinator- November 2010-April 2011

. Process payroll for 200+ Employees -Biweekly

. Oversee all aspects of payroll processing and information systems for

hourly/salary/exempt employees

. Accountable for creating, administering running of

daily/monthly/quarterly reports and reporting to Administrator,

Managerial Team and Corporate.

. Responsible for reporting, setting up garnishments, levy's,

communicating to proper authorities and employees

. Bi-weekly tracking of all employees punch edits, attendance tracking as

well as employment verification.

. Budgets restraints work very close with Administrator/Managers/HR

Department labor hours daily

. HR Coordinator back up

. Oversees administrative functions including but not limited to bank

deposits, coding of invoices, processing check request, petty cash and

running reconciliation reports monthly for corporate reporting, General

ledger

. Proactively identifies solutions to resident/family concerns and makes

necessary changes as indicated.

. Vendor Liaison of any questions/concerns or comments.

. Review policies on regular basis regarding payroll processing/AP

processing with communication to all managers as well as employees.

TSLC- Trinity Senior Living Community- (Sanctuary at Maryhaven) -

Southgate, MI (November 2009-August 2010)

Housing Manager

. Functions as community marketing administrator with primary

responsibilities consisting of tracking of current new residents,

customer service and sales.

. Oversee all aspects of community activities/employee relations for all

hourly/contractual employees and sales management

. Accountable for creating and administering marketing strategies for

community with occupancy of 76 units/Independent Community

. Supervision/Outreach Community involvement

. Weekly tracking marketing reports for census/employee and marketing

data.

. Budgets/Payroll

. Hiring Manager

. Oversees administrative functions including but not limited to bank

deposits, coding of invoices

. Proactively identifies solutions to resident/family concerns and makes

necessary changes as indicated.

. Engages residents/families in focus groups and customer service surveys

to gather input and measure success of customer service initiatives.

. Plans, controls, and implement corrective action plans for Sanctuary

Staff as deficiencies are identified.

. Review policies on regular basis regarding acceptance and admission of

all residents. Provides counsel and guidance to residents and /or

families.

. Maintain a working knowledge of applicable Federal, State and local laws

and regulations, Trinity Health Corporate Integrity Program, Code of

Ethics, as well as other policies and procedures in order to ensure

adherence in a manner that reflects honest, ethical, and professional

behavior.

HCR ManorCare,LLC. (Heartland Healthcare Center). - Livonia, MI (March 2007-

October 9, 2009)

Human Resource Director

. Oversee all human resource information systems (HRIS), updating

personnel benefits, personnel records, and Payroll information and

generate quarterly reports.

. Manage the enrollment benefit/compensation packets for new hires.

Evaluate and negotiate new benefits, benefits plans for full time and

contractual employees

. Functions as Plan Administrator with primary responsibilities consisting

of tracking renewal dates, open enrollment, and group investment plan

changes for 173 + employees.

. Employee Relations for all hourly/contractual employees

. Conduct/Orientation of new employees on company mission and goals.

Accountable for creating and administering Performance and Merit

Evaluations. Conducted at 90 day, six months and yearly.

. Track and maintain employee leave to include: Vacation, FLMA, STD, LTD,

and Personal/Sick days

. Labor Relation- Apart of Negotiation Team for designated Facility Unit

. Contribute in the revision of policies and procedures to facilitate

regulatory In-Service Training and Development.

. Responsible for creating, updating, implementing and communicating new

internal policies and procedures to management and employees.

. Interview all potential hires

. Develop Employee Retention/Recruiting programs

. Trainer for Master Caring Leadership Program- Training for all

Managers/Department heads/supervisor

. Monthly Reports: HR, Retention, Mandatory Training, Credentials,

Infection Control

. Safety Committee Chairperson- Implementing and developing awareness

programs for Safety First.

. Write policies and procedures to facilitate regulatory In-Service

Training and Development.

. Responsible for creating, updating, implementing and communicating new

internal policies and Procedures to management and employees,

. Interview all potential hires

. Develop Employee Retention/Recruiting programs

RDK COLLECTION SERVICES, INC. - COLLECTION AGENCY - Troy, MI (March 2006-

January 2007)

Human Resources/Administrative Manager

. Oversee all human resource information systems (HRIS), updating

personnel benefits, personnel records, and Payroll information and

generate quarterly reports.

. Manage the enrollment benefit/compensation packets for new hires.

Evaluate and negotiate new benefits, benefits plans for full time and

contractual employees

. Functions as Plan Administrator with primary responsibilities consisting

of tracking renewal dates, open enrollment, and group investment plan

changes for 40 + employees.

. Calculate and reconcile payroll/time sheets for all hourly/contractual

employees weekly.

. Conduct/Orientation of new employees on company mission and goals.

Accountable for creating and administering Performance and Merit

Evaluations. Conducted at 90 day, six months and yearly.

. Track and maintain employee leave to include: Vacation, FLMA, STD, LTD,

and Personal/Sick days

. Administer COBRA benefits - initial and cobra election letters and

tracking employee with extended benefit options.

. Write policies and procedures to facilitate regulatory In-Service

Training and Development.

. Responsible for creating, updating, implementing and communicating new

internal policies and Procedures to management and employees,

. Interview all potential hires

. Develop Employee Retention/Recruiting programs

. Previous experience working in industries with high level of employee

turnover; proven success with fast track recruiting and hiring.

. Demonstrates success increasing employee satisfaction, retention,

communication and presentation skills, with the ability to communicate

with multiple levels.

. Ability to work as part of team, coach and train staff, as well as

strong analytical and problem solving skills.

Accounting Manager

. Reconcile 6 General and Trust Accounts Totaling up to $450,000;

orchestrate End of the day, Month end year end closing

. Implemented Internal controls and audits for Cash Management,

administer monthly (internal) audits for Cash Application and Payroll

to insure proper posting and prevention of overpayment or

underpayments.

. Developed and implemented internal Petty Cash procedures, process up

to 5,000 debtor and credit cared payments weekly. Import approximately

16,000 claims monthly from clients to company database.

. Prepare monthly journal entries, review and monitor company wide

purchases in which include negotiating of prices, paying vendors and

tracking of company leases and rebates. Monitor Service Agreements

totaling over $200,000.

PROFESSIONAL EXPERIENCE

SHAR, INC. (Self Help Addiction Rehabilitation, Inc.) Detroit, MI

Staff Accountant (May 1997-March 2006)

Reconciliation of pension, third party insurance, bank statements for six

accounts and Electronic Bank Transactions. Prepare monthly journal entries

and account analysis for five facilities.

Managed client cash, perform payroll audits and served as back up for

processing payroll. Responsible for all company wide purchases, tracking

of purchase orders, maintained approvals of requested purchase

requisitions.

Function as Company communicator of new policies/procedures from department

of Human Services to Clinical Management. Assist client population on

current and future programs provided through different agencies for

recovering addicts.

Responsible for receiving approving and tracking of authorized days and

payments for all Third Party Billing. Maintain and verify Warranty updates

and contracts for equipment owned and lease agreements.

Personnel Assistant - February 2003-2006

Provided In-Service Training and communication of new policies, updating

HRIS databases spanning five facilities and two correctional facilities.

Managed employee recruitment through job fairs, newspaper advertisements,

internet job postings and internal referrals. Recruited for Clinicians,

Maintenance, Secretaries and Administrative personnel.

Performed phone interviews and assessment testing, maintain personnel files

and new employee personnel files. Accountable for employment verification

including employment history, references and educational and certification

credentials.

Training and Development, compensation and Benefits responsible for

communication of dates and open enrollment of new plan of benefits.

Payroll Clerk

Calculated time cards, tracked employee leave time, accumulated census-

reporting data and created daily work payroll spreadsheet for ach employee

encompassing hours worked, hourly salary, car allowances, health waivers

and any loss wages.

EDUCATION & TRAINING

Masters of Science - Human Resources /Business Administration (2005)

Central Michigan University, Mt. Pleasant, MI

Bachelor of Science - Business Accounting (2003)

University of Phoenix, Phoenix, AZ

CERTIFICATES OF ACHIEVEMENTS

Protecting our Aging Workforce

Branching Out To Success

OSHA Compliance

Mistake - Free Grammar and Proofreading

FEMA - Active Shooter: What You Can Do

American

Heart Association - CPR

SKILLS AND TRAINING

Ability and possesses a comprehensive knowledge of basic data analysis and

communication tools including, Excel, Word, Access, Kronos( time keeping),

MSP- My Staffing Program- Recruiting, ADP & Prime Pay (Payroll), Quick

Books, FORTIS and People Soft, HRIS (systems), My Staffing Program, Intact

system, Training and Development (Health & Safety, Sexual Harassment, HIPPA

and Facilitator (Marketing Client Services for Substance Abuse), Writing

policies and procedures, Corel Word, Third Party Billing, Collection, Med

soft, Point Click Administration, Microsoft Office - Outlook, GroupWise and

Novell, Customer Service, and areas of Accounting.

ATTRIBUTES AND ACCOMPLISHMENTS

Dedicated, enthusiastic with a Bachelor degree in Business Accounting and a

Master's degree in Human Recourses. Several years of experience in the

areas of Direct H.R. Systems Management, Coordination and Negotiation of

benefits, Labor Relations, Plan Administrator of multiple operations,

Business Operations, Bookkeeping, Customer Service, Accounts Receivable and

Payables, Reconciliation, Collections, Office management, Third Party

Billing, Purchasing, Auditing, Supervision different departmental areas

within the Therapeutic Environment as well as Financial Institutions (Bank

and Credit Union) and Healthcare Industry.



Contact this candidate