Customer Service Manager

Location:

Posted:

April 25, 2014

Linda H. Rowland

***B E. Ward Dr.

White Oak, TX 75693

WORK HISTORY

Jul 2013 - April 2014: Capacity of Texas

Manufacturing Manager - Heavy Duty Utility Trucks

Manufacturing Responsibility for 150 direct reports

Quality & ISO Representative

Lean Manufacturing Consultant / Six Sigma Black Belt

Feb 2011 -Jun 2013 & Aug 1994-Sep 2002: Texas Die Casting, Inc.

Quality Manager, Quality Supervisor & Leader / Inspection / Auditing

ISO Quality Representative- ISO Maintenance & Auditor Leader and Trainer

Inspector Manager / Customer Service Representative

Sept. 2008 – Feb. 2011

Contract Work: Process Improvements / Customer Service Representation

Jul. 2010 – Oct. 2010 Elizabeth A. Fulton, Attorney at Law

Oct. 2008 – June 2010 Curves of White Oak

Sept. 2002 –Sept. 2008: Dana Corporation

Six Sigma Black Belt, Quality Manager, Quality Engineer

Project Manager - multiple GM product launches

Customer Representative to GM USA, GM Brazil, GM Canada, GM Africa Toyota, NUMMI

Supply Chain Improvement Leader.

Manage quality systems & programs for a start-up manufacturing plant.

LEAN Manufacturing / Process Improvement Leader

ISO / TS Management Representative and Lead Auditor

Extensive APQP experience including PFMEA, PPAP, etc.

Nov. 1978-Dec. 1992: STEMCO INC

Quality Assurance Supervisor; Quality Coordinator; Quality Inspector

Customer Service Representative

Supplier quality program

Mastery of multiple standard and sophisticated measuring devices.

EDUCATION & COMPUTER SKILLS

Bachelor’s Degree in Business Management, LeTourneau University, May 2002.

Associates Degree in Industrial Management, Kilgore College, 1989

• Microsoft Office Products & Apple Products

LICENSES & CERTIFICATES

American Society of Quality (ASQ) Certified Quality Technician Oct 1987

Certified Mechanical Inspector - Apr 1987