Randolph J. E. Messick

** **** ***** ****

Middletown, DE 19709

Home: 302-***-****

Cell: 302-***-****

Email: acdu3h@r.postjobfree.com

PROFESSIONAL EXPERIENCE:

TD Bank, Mount Laurel, NJ

Vice President - USTS Automations Team Manager/Test Environments Manager

1/2011 – Present

As the Automations Team Manager:

• Responsible for day-to-day management and continued development of a new team and its

processes. Under my supervision, the team has created reusable template documentation for

assessing and driving automation within various teams of the bank. I have created a new deck

and intake form with my team to present to the various PRBs to generate more awareness of our

team’s capabilities. We have also begun a best practices library as well as a reusable automation

test script library in QC/QTP. To date, we have generated a total cost savings to the company of

over $350K by automation of manual test scripts. This is 3 times the total saved from the previous

year’s numbers.

• Serve as a Strategic Planner and manager of automation efforts within the team’s sphere of

influence. Work closely with the LOBs and our Automation Manager to determine business

requirements and high-level management efforts needed for automation initiatives within the TEM

group.

• Serve as the backup for the Sr. TS Group VP for escalations and environmental decisions.

As the Test Environments Manager:

• Host daily environments meeting to address questions, issues and concerns about the test and

production environments. Work with internal and external business units to communicate

notifications and updates.

• Share ownership of the Environments Management Portal, a reporting and test tracking tool,

with the VP; Track environments collisions as well as prepare and present weekly PRB reports for

Sr. Management.

• Co-creator and manager of the controlled entry process for the environments. In lieu of an

official release management process, this pseudo-Release Management process is designed to

give transparency to all projects entering the PAT environment during a project release window.

Since its inception, over a half dozen new initiatives have used the process, resulting in over 400

reviewed and approved requests and significant reductions of break-fix and production issues.

Warrantee periods for new initiatives require shorter windows and projects are experiencing

quicker turnaround times in the environments largely due to the success of this process.

• Owner of the TEM group’s SharePoint and Connections social media sites; Responsible for the

design, implementation and maintenance of these tools as well as the day-to-day content

updates.

JP Morgan Chase, Wilmington, DE

eCommerce Program Manager

3/2010 – 10/2010

• SME for business related issues involving Chase Ultimate Rewards and Chase Online.

• Perform production validation for new and existing website features and enhancements for the

Business side.

• Responsible for providing LOE estimates for projects.

• Coordinate efforts of Development, Quality Assurance UAT and Business Departments

(Marketing, eCustomer, etc.) with regards to project/product timelines and execution.

• Develop Business Use Case scenarios, particularly with regards to customer facing and

experience.

• Authorize approval of Business Requirements on behalf of eCustomer team.

• Oversee the creation and tracking of Change Requests to requirements documents.

• Facilitate business status meetings for key initiatives, providing presentations or documentation

as necessary (Word, PPT, etc.)

• Maintain capacity plan to manage resources and time for business initiatives.

BarclayCardUS, Wilmington, DE

Director, Technology - Web Development/Release Management/Documentation Auditor

11/2007 – 01/2010

Engaged by BarclayCardUS initially to head up their Web Development department, then

transferred to the Release Management department during reorganization of the Business

Technology Group.

As the Director, Technology - Release Management/SDLC Documentation Auditor (11/2008

– 01/2010):

• Served as the gatekeeper of technology releases into the production environment. Monitor

Quality Center ticket progress and assess risks to affected releases. Organize key players to

communicate and mitigate risks as necessary.

• Collaborated with a diverse team of professionals (project managers, software developers,

infrastructure teams, QA, Operations and other teams as needed) to generate a coordinated

process for scheduling and releasing software from inception to production release.

• Worked with release team and other department SMEs to streamline processes to achieve

excellence in release quality.

• Was responsible for authoring and presenting technical material, such as implementation plans,

training manuals and other such documents clearly and concisely. Also evaluate and enhance

existing documentation to more clearly illustrate the release process.

• Enforced adherence to technology code freezes and testing processes to minimize release risk.

• Produced weekly and monthly metrics to evaluate release performance and to conduct root

cause analysis on problem areas to improve future release quality.

• Also was solely responsible for the Business Technology Group’s SDLC documentation audit

review and process. Working with the Project Management Office, research was conducted and

missing documentation was discovered which is required for annual audits. Using my exceptional

organizational abilities, a system was developed to track and account for missing artifacts and a

process was created to bring all technology areas into 100% compliance before first quarter UK

audits were conducted.

As the Director, Technology - Web Development (11/2007 - 11/2008):

• Managed a team of ten UI Designer/Developers in both local and remote locations.

• Managed multiple development initiatives, working closely with customer, marketing, segment

and business teams to deliver both new partner credit card website launches as well as new

campaign products for existing partners.

• Partnered with Sr. Leadership in the strategic vision of BarclayCardUS solutions delivery

initiatives for existing partners and helped create new directions for improvement for engaging

new partners.

• Under my leadership as web development manager, utilizing my strong coordination and

organizational abilities, the team successfully developed and launched over a dozen new

partners, including the company’s largest partner, L.L.Bean, which has since generated over 1.2

million new accounts for BarclayCardUS. This is significant as this partner was launched with an

all-new code base, on a new environment and under strict SLAs for delivery. It was delivered on-

time and error-free; one of the company’s most successful launches in its nine year history.

• Proactively assumed ownership of tasks and met weekly with diverse team of professionals

(segment managers, product vendors, business managers, marketing, operations and

development teams) in various business areas to discuss design requirements and timelines for

partner and campaign launches, as well as maintenance of existing campaigns.

• Produced daily and weekly metrics to track development progress and to alert stakeholders of

any known risks to timelines. Coordinated mitigation of discovered risks with business and

technology leads as appropriate.

• Conducted frequent code reviews of team projects to ensure quality of developer efforts

throughout the life cycle of the projects.

• Enforced code documentation for SDLC compliance and to improve management of a

constantly evolving, fast-paced code base.

• Conducted various administrative tasks, such as performance reviews, job interviews and

monthly one-on-one meetings with colleagues under my leadership in order to keep my team

focused on not only the company’s expectations but their personal career goals as well. Offered

direction to best achieve these goals within established timelines.

• Conducted weekly team meetings to discuss existing and upcoming projects. Also conducted

offsite team meetings designed to build team cohesion.

BancTec, Newark, DE

Program Manager

12/2006 – 6/2007

Engaged by BancTec for pre-launch and steady-state management of the Dell/DuPont account.

• Responsible for the successful steady-state management of a multi-year, multi-million dollar

contract for the following offerings: client desktop support services, including PC hardware repair;

coordination of new product installations, equipment adds, moves and changes; desk-side

(software) support, and SLA compliance and reporting. Also act as the primary liaison within the

BancTec internal organization (including finance, service delivery, sales, quality assurance, and

business administration), and our external customers.

• Manage Business Operations for the DuPont client account, including project forecasting and

demand, revenue, accruals and pricing support.

• Insure SLA compliance and monitoring, also supervise escalation management of Executive

and Business Critical issues and perform root cause analyses.

• Serve as the business liaison between the Dell, DuPont and BancTec entities. Utilizing best

practices approach, responsible for all client-facing customer relationship management in support

of a new services outsourcing opportunity. Prepare and present cost-saving proposals and

facilitate meetings for progress reports and forecast strategies.

• Insured the successful launch of the Dell/DuPont project by coordinating with Dell, DuPont and

BancTec entities, working with offshore help desk resources and aided in the recruitment and

training of the desk-side support technicians.

• Reporting is accomplished by use of Microsoft Excel, Microsoft Visio and Microsoft Project.

Participated in the negotiation and implementation of Service Level Agreements with the DuPont

and Dell internal customers

Bank of America, Wilmington, DE

Technical Project/Release Manager

4/2006 – 10/2006

Engaged by Bank of America/MBNA to work in the Global UAT Release Management department

on the MBNA merger integration.

Interact with various Project Managers and the main PMO to insure testing progress, risk

assessment and incident resolution.

Development of Implementation, Resource and Test Script Mitigation Plans and Action Item lists.

Responsible for risk and escalation management of critical systems integration with regards to

legacy and proposed infrastructure.

Help in facilitating meetings involving the Project Management Office and Global UAT resources

for incident resolution and implementation strategies.

Following SLA compliance requirements, worked with IT infrastructure team to ensure MBNA

legacy systems communicated properly with the Bank of America databases. Offered solutions to

enhance existing systems to better store and track testing and integration processes.

Reporting is accomplished by use of Test Director/Mercury Quality Center, Crystal Reports and

Microsoft Excel.

At the close of each project, documentation was signed off and served as a baseline for best

practices meetings.

JP Morgan Chase, Wilmington, DE

Project Manager/Customer Experience Lead

11/2004 – 12/2005

Engaged by JPMorgan Chase to conduct usability analysis, quality assurance and project

management to ensure “best in class” user experience for customer facing and internal user

website interfaces.

Liaison between business partners and technology personnel to gather business requirements,

create functional specifications and user documentation as well as overseeing SLA compliance of

each responsible group participating in the program.

Management of website development process using full project life cycle methodologies.

Content management for website was achieved through Documentum.

Developed well over 300 wire frames for Consumer and Small Business division of JP Morgan

Chase after its merger with Bank One utilizing Macromedia Homesite and Dreamweaver as well

as Microsoft Notepad.

Followed ITIL infrastructure guidelines and ensured all code developed was stored in

appropriate SQL databases and backups of environments were created for data retrieval.

Version control of documentation and file-sharing was achieved through the Microsoft

Sharepoint client.

Utilizing Best Practices approach, responsible for all client-facing customer relationship

management in support of the new service. In addition, at the close of each project, the

documentation was signed off and served as a baseline for future best practices meetings.

Facilitated meetings for progress reports and forecast strategies between various business units

as well as the PMO.

Computer Sciences Corporation – General Dynamics contract, Chantilly, VA

Project Manager /Applications Developer

06/2004 - 10/2004

Engaged to participate in a $10 billion contracting program for the Department of Defense (DoD).

Responsibility entailed the development of a GUI/Database application that enabled various

defense department divisions (Army, Navy, CIA etc.) to access a list of government-approved

contractors along with information including salary, expertise and contract history. This application

further enabled users to link to contractors for engagement terms, approval and deployment.

Managed the development and testing of program to ensure compliance with user requirements

and accurate functionality. Original program was developed in HTML, then ported over to ASP

utilizing SQL Server as the primary database.

Served as the business liaison between the East Coast DoD divisions in meetings with West

Coast divisions to communicate status, develop strategies and coordinate testing initiatives.

Coordinated with East Coast DoD offices to ensure proper military protocols and security

requirements were implemented as required. Worked with QA and Production test teams to

ensure all functionality was transferred correctly.

Knightsong Design Concepts, Bear, DE

Business Owner

10/2001 – 6/2004

Provided website design, development, usability and production support services to commercial

and private clients. Website were created with either straight HTML/Javascript code or built in

Macromedia Homesite or Microsoft FrontPage as required.

Managed Business Operations for Knightsong Design Concepts client accounts, including

project forecasting and demand, revenue, accruals and pricing.

Utilized full system development life cycle to design, develop and implement commercial

websites for integration with legacy technology platforms.

Successfully managed multiple complex projects within timeframes and budget parameters.

Served as Webmaster with the responsibility of website production support and development

and testing of new online features.

Prepared and present cost-saving proposals and facilitate meetings for progress reports and

forecast strategies based on existing and proposed changes to clients’ existing IT infrastructure.

Worked closely with and managed third-party vendors to ensure delivery of client requested

software and services.

Wilmington Trust Company, Wilmington, DE

Web Developer/Programmer Analyst

6/1996 – 9/2001

Responsible for writing applications and technical specifications for online and internal banking

trust systems. All functionality was accomplished utilizing either Visual Basic with an Access

database or ASP and SQL Server as the database. Prototypes were created in Visual Basic or

HTML as required.

Liaison between business and development team to ensure applications were written pursuant

to specified requirements associated with internet marketing standards.

Created technical specifications that comprised of common user interface development

standards, system usability guidelines, style and design guidelines and other related

documentation.

Designed data models and prototypes of Wilmington Trust systems web pages for integration in

WilmingtonTrust.com.

Developed system interfaces and prototypes for commercial Internet/Intranet websites.

Managed projects utilizing the Full SDLC (System Development Life Cycle) process to design,

develop and implement websites and integrate into company infrastructure. Additional

responsibilities included quality assurance (QA) testing and analysis and production support.

Implemented system performance reports using WebFocus and Seagate Crystal reports.

Followed IT infrastructure guidelines and ensured all code developed was stored in appropriate

version control software along with SQL database back up of data retrieval.

Delaware Technical & Comm. College, Wilmington, DE

Adjunct Professor /Web Page Designer / Project Leader

1/1996 - Present

Technology professor and development responsibilities of websites for various college

departments.

Classes taught: Internet Web Construction, Advanced Internet Web Construction, Computer

Applications, Co-lectured Computer Architecture and Operating Systems 2.

• Develop and write curriculum for college-level web design and computer classes. Curriculum

included mock corporate project management scenario for web based development projects.

• Write and implement HTML and Javascript code for the college web pages

• Conversion of page code into UNIX recognized format.

TECHNICAL SKILLS:

Project and Data Management Tools: Microsoft Project, Microsoft Visio, CASE Tools, Mercury

Quality Center, Test Director, Crystal Reports, PVCS, Visual Source Safe

User Interface Development for Internet and client-server based applications utilizing Visio

for flowcharting and data modeling and ASP/VB for custom user interface design.

Web Page Design, Development and Implementation for World Wide Web under HTML, Active

Server Pages and JavaScript utilizing Cascading Style Sheets, Microsoft FrontPage, HTML

Assistant Pro 2000, UltraEdit, Macromedia Dreamweaver & Homesite, and Seagate Crystal

Reports.

Programming Languages: Visual Basic, Visual InterDev, HTML, ASP, CSS, DHTML, XML,

JavaScript, WebFocus and C/C++.

Graphic Design and Creation: Adobe Photoshop, Ulead Photo Express, Paint Shop Pro and L-

ViewPro.

Database programming and management: SQL Server & MS Access.

Desktop publishing: Microsoft Publisher and PageMaker.

Data Communications in MS-DOS, Windows 98/2000/NT/NT Server and UNIX environments:

Internet/Intranet, WWW & FTP, as well as Top Secret level government communications

equipment.

Excellent under all Windows Operating Systems (Vista, XP, NT Server, NT, 2000, 98, 95,

Windows 3.1) and MS-DOS environments and Microsoft Office Professional Suite.

EDUCATION:

Delaware Technical & Community College, Wilmington, DE

Associate in Applied Science - Computer Information Systems

Cumulative Grade Point Average: 3.8

Microsoft Professional Certification for Visual Studio Suite, FrontPage & SQL Server

HONORS:

National Honors Society - Phi Theta Kappa

Member of the International Webmasters Association,

• Golden Web Awards (2004-2005, 2003-2004 & 2002-2003) awarded by the International

Association of Web Masters & Designers for KnightsongDesign.com, MillenniumsRealm.com and

CornerstoneDelaware.com.

• Silver Web Award (2003-2004) awarded by the American Association of Web Masters for

MillenniumsRealm.com.

• Diamond Web Awards (2003-2004 & 2002-2003) awarded by the International Association of

Web Masters & Designers for KnightsongDesign.com and MillenniumsRealm.com.

US Army/Delaware Army National Guard

Unit Supply Specialist

9/1984 to 11/1992 - Honorable Discharge

Trained at Fort Jackson as a Unit Supply Specialist (MOS 76Y).

Served as Company Supply Clerk, 198TH Signal Battalion.

Cross-trained as a Radio Teletype Operator (MOS 36C)

INTERESTS:

Member of the National Eagle Scout Association

Golf, camping, hiking, fiction and poetry writing, Medieval Renaissance, WWII, world history and

architecture, playing guitar and antique automobiles.

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