Customer Service Sales

LUCILLE CIMMINO

732-***-**** (Home)

732-***-**** (Cell)

* ******* ****

Manchester, NJ 08759

**************@*****.***

Skills

Data Entry, Customer Service, Contract Management, Microsoft Word, Office & Excel, Master Builder

(SAGE), DaVinci Software, Monmouth MLS, Billing, File Management, Imaging, Office Management,

Telephone skills, Advertising

Summary

.Performed Outstanding customer service skills in a fast-paced environment

.Effectively worked with all clients

.Prepared Marketing materials for sales department and clients

.Processed cash and credit card payments

.Scheduled appointments and maintained calendar

.Contacted clients to confirm appointments

.Administered contract finalization-processing payments, closing out client job

.Arranged advertising for print publications (magazines/newspapers)

.Works effectively with little to no supervision

.Possesses excellent oral and written communication skills

.Well organized; managed escrow, commissions, sales files, corporate filings, licensing, sales packages,

office equipment and office correspondence for a staff of 25

Experience

2011 -. 2013

All County Exteriors, LLC, Lakewood, NJ

Lead Management Coordinator

Customer service, handled all incoming calls for sales, scheduled and confirmed appointments,also handled cancellations

& rescheduling .Resolved customer complaints. Maintained calendar for sales staff of 10 . Entered contracts for all sales

into CRM & accounting system, set up sales packets for SP, maintained office files, and supplies for staff. Processed all

change orders.

2010 -. 2011

Value City Furniture, Lakewood, NJ

Clerical Office Worker

Assisted with billing functions. Reviewed and verified data. Processed cash & credit card payments. Maintained and

updated files. Responded to requests for information. Answered and screened telephone calls . . Greeted customers,.

Resolved customer complaints. Maintained professional image and attitude.

2008 - 2010

Keller Williams Realty, Toms River, NJ

Receptionist

Receptionist, greeted customers, answered all incoming calls and referred to appropriate sales personnel, entered data

into Monmouth MLS listing system, maintained files. Maintained professional image and attitude.

1994 - 2008

Prudential New Jersey Properties, Howell, NJ

Administrative Asst

Assistant to Office Manager, handled all advertising, newspaper/magazine, all corporate paper work, maintained all files

for Sales staff, processed escrow & commissions. Handled all supplies and maintained equipment. Set up appointments

for staff, handled licensing for agents and collected funds.

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