Customer Service Administrative Assistant

Michelle Sullivan

Home: N iagara-on-the-lake, ON, L0S 1J0 - M: 905-***-**** - E:

M ************@*******.***

Objective:

Seeking Full-Time employment within an organization that has advancement

opportunities.

Education:

2013 to 2014 B achelor of Business Administration (BBA)

Lakehead University – Orillia, ON

2010 to 2012 3 year Business Administration Diploma

Cambrian College – Sudbury, ON

2008 to 2009 Advanced Esthetics Diploma

Marca College – Toronto, ON

Employment H istory and skills:

2013 Administrative Assistant / C.S.R * NDS Companies, Niagara on

t he Lake, ON

Duties: I nvoiced, coded, posted, t raced, data entry, electronic mail

Computer use of internet, Maeve’s & Sap systems, and MS Word

Entered and sent orders, answered phone inquir ies, use of office

equipment

Administrative and CSR support to multiple people in office

2006 to 2013 Promo/Cash Balancing/C.S.R./Cashier/Fill Crew *Canadian Ti re,

Sudbury, ON

Duties: Handled t ransactions, bank deposits, cash balanced money,

paperwork

Data entry, processed returns, repairs, licenses, and house charges

Merchandized, changed prices, stocked shelves, cleaned and organized

Provided efficient and friendly customer service, use of office

equipment/phone

Watched over cashiers, replenished cash, made break schedules

2009 Self-Managed Esthetician *All About Massage Laser & Esthetics,

Sudbury, ON

Duties: Opened and closed the spa, team player, kept spa clean

Greeted clients and informed them of services, products, & promotions

Assisted front desk, answered phones, booked appointments, sales

t ransactions

Gave clients the best spa experience with manicures, pedicures, facials

& waxing

Product and service knowledge with ability to sell products

Co-op / Volunteer Work

2012 C.S.R. / Placement Student *RBC, Lively, ON

Duties: Provided service and worked with GIC’s, t ransactions,

m achines, filed, organized

References Available Upon Request

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