Customer Service Management

E mail

N I HAD Z I M IC

**-** ***** ******, **. Catharines, ON L 2S 3X2 ( H) 905-***-**** n *********@*****.***

P rofessional Summa ry

A highly motivated and result driven management personnel who has over five

years of retail management experience. Skilled in numerous fields: experience in

leading and developing successful teams, handling complex assignments effectively,

possessing the confidence to work as part of a team or independently. Presently, I

am looking for a position that will enable me to use my strong organizational skills,

educational background, and the ability to work well with people at any

m ultinational and multicultural work environment. Looking to excel, deliver, and

achieve my potential.

Skills

• Exceptional

i nterpersonal

• Customer service

communication

• Effective leader o riented

• Consistently meet goals • Organized

• Efficient in multi- • Deadline oriented

• Conflict resolution

tasking

Work H istory

General Labour Oct 2013 – Current

Westbrook Floral Beamsville, ON

• Packed and unpacked incoming and outgoing freights

• Performed data entry work for stocks in the warehouse

• Operated hand-t ruck for shifting boxes from one place to another

• Maintained a clean work environment, and kept tools and equipment

used for unloading and loading goods in their assigned places.

• Supervised worker activities in the warehouse

B ack room, Sales Floor Team Member,

E lectronics Depa r tment, & Cashier Oct 2013 - Current

Target H amil ton, O N

• Keeping merchandise organized and accessible

• Embracing a friendly, positive, helpful and team-oriented environment

• Responding quickly and accurately to merchandise requests

• Moving merchandise using the proper equipment

• Using excellent planning and organizational skills

• Resolving customer issues/complaints efficiently

I n te rn-Ma rketing and Public Relations J un 2013 - Sep 2013

Helping Hand for Relief and Development Norcross, GA

Manager A ug 2009 - Oct 2013

BP Am Pm D uluth, GA

• Responsible for bookkeeping including counting down and balancing

cash drawers

• Produced work schedule for employees, reconcile end-of-day paperwork

• Handled inventory, control accounts, and maintain accounts and

merchandising

• Conducted interviews, hire and t rain new employees

• Prepared reports daily, weekly, and monthly

• Directed all the operations of sales f loor.

Customer Service Representative/ Safety Lead A ug 2006 - J an 2010

BP Connect D uluth, GA

• Worked accurately within a fast-paced environment.

• Cleaned and maintained a well-organized work area.

• Served customers with a positive atti tude.

• Solved issues and customer complaints.

Education

M BA : M anagement and Ma rketing Current

Brenau University Gainesville, GA

B.A. of Science : B usiness Management in Technology 2012

Gainesville State College Gainesville, GA

A.A. of Science: Business Management Lawrenceville, GA

Gwinnett Technical College

Certifications

• Business Management 2010

• Computerized Accounting Specialist 2010

• Human Resource Management Specialist 2009

• Management and Leadership Specialist 2009

• Entrepreneurship 2009

• Office Accounting Specialist 2008

Contact this candidate